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It's a newer hotel and the room was well-designed and in immaculate condition. We couldn't find a single negative and really enjoyed our stay. The front desk personnel were great.
The hotel isn't far from the highway, so there was easy access to get into...More
I have stayed in nearly every hotel at this exit over the last 10-15 years. This was one of the best. It's new and clean. Beds are comfortable, although I am not sure if they have queen rooms--we had a double-double. Room was quiet and...More
The Candlewood Suites is located on the east side of Kalamazoo. It is near the fairgrounds, and has an amazing amount of grass is have a dog with you. I love having a full size refrigerator in the room, etc. This hotel is not as...More
Roomy suites but dated and quite dusty. The air conditioner was blowing in the living room area but not in the bedroom and it made for a very uncomfortable night. The bed was quite hard and the beddings spotted.More
Response from IHGService, Guest Relations Manager at Candlewood Suites Kalamazoo
Thank you for choosing our brand and going out of your way to leave us your insights. It is sad to know that you find our rooms to be outmoded. Your feedback will be considered for future improvements as it has always been...More
It's amazing how many hotels either don't clean the AC filters or don't do it often enough. This was one of the worst as it shows a lack of everyday preventative maintenance.
If you have allergies or leave a hotel with breathing difficulties this might...More
Thank Jim R
Response from Rick Z, General Manager at Candlewood Suites Kalamazoo
Dear Jim R.
Thank you for bringing this to our attention. As you mentioned the room overall was very clean, however there are procedures to follow every time we clean a room and we missed it obviouslythis time. I hope this does not discourage you...More