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We came to town to attend a Furneral, we planned staying a few days? But after the first night our room was unkept the next day, we were told it was brcause this Holiday Inn Express only had one housekeeper, and apparently they chose what...More
Thank Mike F
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites KalamazooResponded 19 September 2017
Dear Mike F,
Thank you for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to issues with the cleanliness of the room. I have sent you a private message in an...More
There were 4 of us and we had 2 rooms. The front desk was very nice and helpful. The room was nice, clean, and in excellent shape. The first night I went to take a shower and there was no shower curtain. We called the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites KalamazooResponded 14 September 2017
We value your comments and welcome you as our guest. I am glad to know you chose to stay with us and I appreciate your wonderful remarks regarding our very helpful staff. We do make sure all of our guests enjoy their stay...More
I usually stay at this hotel when I am in the Kalamazoo area.
Solid pick up to par with IHG standards. Rooms are well equipped, WIFI is free and of good quality and breakfast area is well maintained. Options are good enough for breakfast and...More
Response from Jan T, General Manager at Holiday Inn Express & Suites KalamazooResponded 22 August 2017
We are delighted that you stayed with us! Please let me know next time you will be in town so I can personally thank you for staying with us and let you know of some of the exciting changes we will undergo over the next...More
Clean. Checking in was ok but frequently in coming and going the reception had a sign to ring bell for service. Don't know if staff was out and about with other guests or just understaffed.
Typical breakfast selection for HIE. Area was clean and not...More