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All reviewssports bar next doora small fitness centermin walkroom was cleandowntown locationwestern michigan universitycontinental breakfastwithin walking distancethe young ladythe breakfast arearefrigeratorbrewlinensconference
I've been bringing my group to this hotel for about 7 years now. Sonia and her team did everything they could to make sure nearly 60 guys had everything they needed and asked us to let them know if anything seemed out of order. I've...More
My fiance and I were trying to use this location as an option for wedding guests this fall. It took weeks to get the "block" (group reservation) organized in the first place because the manager was unresponsive to my initial calls. We then experienced confusion...More
This place is really awful: dirty, stained carpets and bed covers; a TV remote that did not not work; printer in lobby was broken; juice machine did not work.
Nicely located near Kalamazoo College, but not worth it! Staff was unresponsive to complaints as well.
There are only two hotel options in downtown Kalamazoo and that is the over priced Radisson and this Comfort Inn. I was shocked to check in and see how disgusting my room was. Hair all over the bathroom. They only have full size beds and...More
As a former hotel manager and in the hospitality industry for 17 years, I have seen my fair share of hotels, including most in Kalamazoo. I stayed at the Comfort Inn for one night. My expectations were exceeded. The young lady who checked me in...More
Response from Manager C | Property representative |
Thank you for taking the time to write a review about the hotel. Again we are very sorry about the confusion with your bill and we hope that we were able to help the situation. I am sorry about the... More
Thank you for taking the time to write a review about the hotel. Again we are very sorry about the confusion with your bill and we hope that we were able to help the situation. I am sorry about the inconveniences in your recent stay, and we do hope that you will give the hotel another chance to show you this is not how we like our business ran. If there is anything else that I can help you with please don't hesitate to give me a call directly. Have a wonderful day!
Comfort Inn, Downtown
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"Been in variety of rooms & never had bad experience. Guess if looking for quietest area, would be the 3rd..."