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All reviewsfree buffetovernight stopairport shuttleflight was cancelledbreakfast buffetgreat pillowsnice hotelroom was cleangilmore car museumshower wallin room coffeewednesday nightspent one night herewingsfront desk staffoff the highwaybed and pillows
Excellent service and very clean hotel. I like the spg technology, so I did a mobile check in. I found my key ready when I arrived. I needed a stowaway bed, so they brought one immediately. It was also comfy and clean. The hotel has...More
Stayed here with my children because I had an appointment very early in a neighboring city. First of all, one of the reasons we booked this hotel was the pool. When we went to go swimming, we found an old dingy rust stained pool which...More
Thank RL H
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 19 August 2017
Hello RL H,
Thank you for letting us know about your stay with us! I understand how frustrating your visit must have been, especially when travelling with children. I apologize that we did not provide a perfect 10 stay for you. I am happy to...More
This is an older property and cleanliness is obviously not on their radar. The large table in the lobby has enough dust on it to write in. The bottom of my white socks turned black from walking around our room in them. Some of the...More
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 17 August 2017
Thank you for the feedback on your stay with us! And thank you for the kind comments regarding our staff. I understand how off putting the housekeeping issues you experienced must have been. I apologize that we fell short of your, and our,...More
Spent a few days here for a conference. Convenient location, just off I-94. Very friendly staff. Rooms comfortable. Free Wi-Fi. The buffet breakfast was satisfactory but the food at the conference (about 200 people) was below average.More
Response from Valerie S, Manager at Four Points by Sheraton KalamazooResponded 15 August 2017
Thank you for letting us know about your recent stay! And thank you for the kind comments regarding our staff! I will share your notes on the banquet with our food & beverage team so we can continue to improve our service.
Spent one night here on the way home from Milwaukee and found it to be a very friendly, clean, comfortable hotel with lots of free parking. The hotel was completely booked up and, although I booked the hotel months prior and have gold status with...More