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Holiday Inn Kalamazoo-West

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Kalamazoo-West
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276 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Kalamazoo-West
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Showing 273: English reviews
Byron Center, MI
Reviewed 20 February 2017

The setup was fantastic, however it ended there. The pool was cold, the hot tub was warm at best, and the air temp in the atrium was chilly. Room was basic, beds are small with very hard mattresses, but had fantastic pillows. Fire alarm resulting in middle of night evacuation, we had no communication from staff whatsoever. When one member...

2Thank Lisa T
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Hello Lisa T! Thank you for your feedback regarding your stay at Holiday Inn Kalamazoo-W (W Michigan Univ), MI. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation regarding the bed firmness, fire alarm and the pool temperature. We will address these concerns. We take all...

Chicago, Illinois, USA
Reviewed 6 February 2017 via mobile

I stay at this hotel when I am in town for business It's conveniently located near a highway so it's easy to get around I believe they use college students for front desk staff which is fine except I believe they could use more training For example I had requested a certain room type and an early check-in Early check-in...

Thank Bruce3134
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Hello Bruce3134, Welcome back and thank you for once again choosing the Holiday Inn Kalamazoo-W (W Michigan Univ), MI and posting a review and rating your stay. I would like to apologize if your stay was less than satisfactory and that your expectations were not met as a result of poor quality of service by the hotel staff as you...

Holland, Michigan
Reviewed 6 February 2017 via mobile

Great location, friendly staff, clean overall. But every hotel is only as good as its worst guest. On this particular visit the entire hotel was all groups. Very rambunctious and loud. The inappropriate music blaring was a bit much and it was disappointing that hotel staff did nothing about the madness. Even quiet hours were just beyond loud. Other than...

Thank kmlctravels
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear kmlctravels, A big thank you for your kind words for our pool set-up, convenient location, and cordial hotel staff. However, I'm sorry to learn about the fuss from other guests that negatively affected your stay. Our company works hard to execute a flawless guest experience to all our guests and your constructive remarks helped us learn and improve so...

Reviewed 1 February 2017

I was extremely pleased with the friendly service I received from not only the Front Desk Representatives, but also the maintenance staff and the Restaurant staff. The Room I was in was PERFECT! I was in a King Room with a Sofa Bed, and was near the elevator. I was pleasantly surprised with not only the size of the room,...

Thank OnTheLakeshore
Brighton, Michigan
Reviewed 30 January 2017

If you are a craft beer enjoyer then you know Kalamazoo is one of the best cities in the country for beer and brew pubs. Our Saturday night getaway had two objectives; enjoy a few brewerys and a hotel pool/hot tub. The hotel met our expectations on every level. Clean room, friendly service, large in-door pool, nice hot tub, good...

Thank Don M
Kalamazoo, Michigan, United States
Reviewed 8 January 2017

We stayed the night in a bunkroom that had pool access. This is the second time we have had this room. The room was great! The kids enjoyed the bunk beds and the queen bed was fine for me and my husband. The picnic table outside our room was perfect for the little party we had. The only complaint I...

1Thank Lauri L
Hobart, Indiana
Reviewed 31 December 2016 via mobile

The reason I booked this hotel was for the hot tub and pool. We planned a ski trip to the area and knew the hot tub would feel good afterwards. To our disappointment the hot tub was warm at best and the jets didn't work. Tried swimming in pool but it was ice cold - no thanks. Also I upgraded...

1Thank KGeebs
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Hi KGeebs, Thank you for leaving a candid review about our hotel on TripAdvisor. It is with utter regret to know that your experience was not as pleasant as it should have been. I am sorry for the disappointments you had with the amenities and regret the inconvenience this may have caused. Our guest's comfort remains a priority and I...

Cleveland, Ohio
Reviewed 7 December 2016

Assigned to stay at this hotel for two week business trip. I took most of my clothes on weekend to wash-when I came back to room it had been cleared of all my belongings except an empty disinfecting bottle behind nightstand. When I called front desk to askwhere my things were Front desk staff didnt even bother to come to...

2Thank timkosusan
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Hi timkosusan, Your business with IHG is valuable and thanks for staying with us during your business trip. I appreciate the time you provided to leave feedback and I am sorry if your experience with us was not as exemplary as it should have been because of issues regarding the handling of your belongings and how your concern was addressed...

Reviewed 26 November 2016 via mobile

We stopped over here for the holiday weekend (November 25-27 2016) to be near family. They gave us a room without the beds we requested without notifying us of the change in advance but due to our short stay and the fact it was too late to find anything comparable, we stuck with what they gave us. When we pulled...

1Thank phil10720
Reviewed 21 November 2016 via mobile

Walking in they gave us the key to the wrong room. The coffee machine didn't work, they were out of tooth brushes and they don't offer a breakfast. For what you pay they don't offer much. The rooms were clean, out of date, but clean. Guest services was not very friendly either. All around, I could have got the same...

2Thank Travis H
IHGService, Guest Relations Manager at Holiday Inn Kalamazoo-West, responded to this review

Dear Travis H, Thank you very much for your recent stay at our hotel and for taking your time on posting this review. I am sorry to hear that some of our amenities and services did not come close or be at par with your expectations. I would like to apologize for any inconvenience these issues may have causes you....

95 photos of this hotel

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Pool/Beach Area (5)
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Management photos: Courtesy of the property manager

All Management Photos (31)
Room/Suite (11)
Hotel & Grounds (7)
Dining (2)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
Other (9)
11/06/2017 12/06/2017
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  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 

Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 S 11th St, Kalamazoo, MI 49009-2177
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range: RM453 - RM808 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Kalamazoo-West 3.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn
Hotel Style:
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
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Questions & Answers

Questions? Get answers from Holiday Inn Kalamazoo-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bad customer service”
lindagordon52, 5 May 2017 | Read review
“Rooms only have fridge and microwave if you request it”
612rjk, 2 May 2017 | Read review
“If you want quiet, get room away from the atrium”
BeachLeech, 22 Feb 2017 | Read review
“Great for a family getaway.”
654lauril, 8 Jan 2017 | Read review
“stay away from 112, and if you have loud parents in the open area ( hockey parents), it might affect room facing the pool. Ask the clerk.”
RG340, 21 Nov 2016 | Read review
5 of 5
US$90* /night
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Prices are for 1 room, 2 adults
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