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This hotel meets holiday inn standards. The staff is friendly, the rooms are spacious and clean and the beds are comfortable. We ate at the restaurant on Monday night and the food was very good, salad was awesome!
My only complaint, is that this place...More
Response from Ellen M, General Manager at Holiday Inn Kalamazoo-WestResponded 3 June 2015
Thank you for your review and 4 stars. Believe it or not, 4 stars are inspiring as it gives us an additional star to strive for! We were thrilled about all your positive comments from the friendly staff, clean comfortable rooms and excellent experience...More
Front desk staff was friendly. The restaurant did have some nice deals listed but we did not try anything as we ate out elsewhere. Beds were comfortable but upon further inspection of the beds it is definitely time to upgrade them. They were old and...More
Thank John R
Response from Ellen M, General Manager at Holiday Inn Kalamazoo-WestResponded 26 May 2015
Thank you for your review and posting. I was disappointed to see the items that impacted your stay. Please know that we have been working diligently to upgrade the pool and whirlpool, as well as, increase our linen inventory. Your critique of our...More
After having a bad experience at another hotel me and my bf checked in here at 3:30am. The man at the front desk was very nice. He told us that at that time they only had double beds available but in the morning we could...More
Thank LaCresha H
Response from Ellen M, General Manager at Holiday Inn Kalamazoo-WestResponded 7 May 2015
I am so sorry that you needed to move rooms a second time. The renovations that are occurring in the pool area will include some painting. Our concern was for our guests comfort during this process. We thank you for being so gracious...More
I took my daughters and their children there for a spring break retreat. The older kids wanted to swim. We got checked in , got our suits on and went to the pool. It was so COLD that the Adults and babies wouldn't / couldn't...More
1 Thank Tina L
Response from Ellen M, General Manager at Holiday Inn Kalamazoo-WestResponded 13 April 2015
Please accept my apologies for the frustrations that you experienced during your pool -get-way at our Holiday Inn. I appreciate your attention to detail in your review and will be using your comments and the feelings that they conveyed with my staff. We...More
Ellen M., the manager, was sending bad vibes since we checked in. Her lack of respect and continued harassment was appalling. Upon arriving I walked in to hear her telling others 'We don't do parties here' and 'Starting soon people can't eat back there'. Ellen...More
1 Thank Ajmmp1
Response from Ellen M, General Manager at Holiday Inn Kalamazoo-WestResponded 28 March 2015
Thank you for your review. It is always helpful to know how our interaction with guests impact their stay and overall impression of the hotel. We do understand your frustration with not being able to have guests visit you while you are a registered...More
US$106 - US$209 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Business Hotel in Kalamazoo
#7 Romantic Hotel in Kalamazoo
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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