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Staybridge Suites Grand Rapids/Kentwood

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Staybridge Suites Grand Rapids\/Kentwood
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101 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Wadsworth, Ohio
Reviewed 5 weeks ago

I enjoyed staying here. The free dinners were a nice touch, and the social hour in the lobby was welcoming. It felt like I was living in an apartment for the week, which was better than being stuck in a regular hotel room. I was able to cook dinner for myself one of the nights, and wash the dishes the...

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Helpful?
Thank JoshWozny
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear JoshWozny, Thank you for posting a review of our property and for choosing to stay with us. It would appear that you were satisfied in general with our accommodation, dining experience as well as our fitness center and we thank you for your comments. I am pleased to see that you were also impressed by our kitchenette facility. Again,...

Rockford, Illinois
Reviewed 5 weeks ago

Nothing stands out about the place, except the helpful staff. They do have ariport shuttle. I noticed the bathroom light (where tub was) was too dim - mentioned it on my way out. The thermostat on the wall was not always responsive - looks pretty old. The chair seemed a bit old or not modern. The pine scented refreshner in...

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Helpful?
Thank Bsnss_Trvlr5
GuestServices616, General Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Valued Guest, Thank you for taking the time to review our property and share your recent experience with us. We value your feedback and appreciate your kind words regarding our amazing staff. I do understand that some things on our property could use some updating and we have plans for delivering our guests with a very fresh and new product...

Dayton, Ohio
Reviewed 5 October 2016

As an IHG Spire Elite Rewards Member, and an independent business person, I book and stay at IHG properties because I usually know that I can expect clean and functional accommodations and great service. Unfortunately that wasn't the case here at the Staybridge Suites, Grand Rapids - Kentwood, MI. This property is tired, as evidenced by the worn out upholstery...

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Helpful?
3Thank drknmt
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear drknmt, Thank you for being an IHG Rewards Club Spire Elite member and for taking the time to share your detailed review of your stay. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your experience was not as pleasant as it should...

Lititz, Pennsylvania
Reviewed 30 September 2016

This is not one of the newer Staybridge Suites hotels and the furnishings, as well as areas in the common areas, especially the elevator, are showing wear and tear. I was upgraded to a two bedroom suite which provided so much space I felt like I was at home. Although the bedrooms were smaller than the average hotel room, the...

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Helpful?
Thank BVDPA
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear BVDPA, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. I am glad to read that you were satisfied with the cleanliness of the room received and acknowledge the great service received from our staff. However, it...

Ann Arbor, Michigan
Reviewed 23 September 2016 via mobile

Room was clean and staff were friendly. Bathroom needs more light. Ac did not cool the room at all after running all night long making for a hot night. The gym is really bad- 1 old elliptical with a broken arm. crammed in a corner behind a universal weight machine and two treadmills.

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Helpful?
Thank Betsy N
IHGService, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear Betsy N, Thank you for being our guest and for taking the time to share your comments. We are glad to know that you found our rooms to be clean and staff to be friendly. However, we apologize for some sub par experiences, particularly with the air conditioning of the room, lighting conditions, and gym facilities. Rest assured that...

Bexley, United Kingdom
Reviewed 21 August 2016

We stayed here for a night while driving across the state and were pleasantly surprised at what I'd assumed were just suites aimed at people staying on business. The two room suite was great - really spacious with a kitchenette area (which we didn't use). The beds were comfortable and it was nice to put the kids to bed in...

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Helpful?
Thank BexleyStuart
GuestServices616, General Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

BexleyStuart, We are SO happy to hear that you enjoyed your stay! Please, if you are ever in the area again, pay us a visit! We would love to see you! -Staybridge

Reviewed 11 August 2016 via mobile

This hotel is awesome! The staff is very friendly. We had a two bedroom suite. Plenty of room for 5. The kitchenette was great as well with a full size fridge and stove. We stayed 6 nights. My daughter and friend were at a basketball camp all week and the rest of us lounged around the beautiful outdoor pool. The...

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Helpful?
Thank Brian P
GuestServices616, General Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Brian, What kind words! We so appreciate everything you said and are very happy that you enjoyed your stay! It's great to hear that you'll be back, we look forward to seeing you again!

Akron, Ohio
Reviewed 18 May 2016

Had a 3 night stay with a first floor room located near the elevator. Usually a noisy location but the noise wasn't coming from the hall but from the floor above. If you are a light sleeper you won't be happy. Check in went smoothly and breakfast was fine, no issues with staff. The wireless signal dropped constantly - ended...

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Helpful?
Thank abjphoto
GuestServices616, Front Office Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you for your sincere review, abjphoto! We appreciate the feedback, and are looking into the issues experienced during your stay. Customer service is out number one goal, and rest assured we will work to correct these issues. We hope you will give us another chance in the future and look forward to welcoming you back. Sincerely, Staybridge Suites Staff

Detroit, Michigan
Reviewed 1 May 2016

We booked a two bedroom, two bath suite for a family trip to Grand Rapids. This hotel was better than I expected based on some of the reviews. I'm particular and do an inspection as soon as I arrive anywhere and will not stay somewhere that isn't very clean and nice. Check in was fast, no problem. Front desk staff...

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Helpful?
Thank debntodd
GuestServices616, Front Office Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you for your kind review, debntodd! We are thrilled to hear about your experience at our hotel! Our staff works hard to provide the best customer experience and take great pride when guests recognize their work. We appreciate the honest review as well, as we can learn from it and improve our service.We look forward to welcoming you and...

Rockford, Michigan
Reviewed 15 April 2016

I stay regularly at this property and it never disappoints. The staff is always warm and friendly, and the rooms are very clean and nice. i appreciate the nice touches like the kitchen, with dishes and a dishwasher. It is always so pleasant and quiet there. I would highly recommend this hotel, especially for corporate travelers.

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Helpful?
Thank SpartyOn0808
GuestServices616, Front Office Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you for your review, SpartyOn0808! We appreciate the continued business and are thrilled to hear we keep bringing you back! Our staff works hard and reviews like this are what really motivates us. We hope to continue to see your business in the future, and look forward to welcoming you back. Sincerely, Staybridge Suites Staff

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Michigan's West Coast! The Staybridge Suites Grand Rapids Airport hotel is only 3 miles from the Gerald R Ford International Airport! We are walking distance to dining, shopping at Woodland Mall & Centerpointe Mall, and entertainment at Celebration Cinema. This Grand Rapids hotel is only 10 minutes from downtown, where you'll find Van Andel Arena and Devos Place convention center. Our hotel is located near the ever beautiful Frederik Meijer Gardens. Staybridge guests enjoy a choice of three suite types: King Studio Suites, King One bedroom Suites, and we also have our 2 bedroom/2 bath Suites. All suites feature fully appointed kitchens, a full-sized refrigerator, microwave, coffee maker, dishes, and dishwasher. A complimentary daily hot breakfast buffet that features freshly-made golden malted waffles. We also provide a complimentary evening Sundowner reception Monday-Wednesday, which includes different dinners with many of our other guests. Corporate travelers may also enjoy separate living and work areas complete with Free Wireless Internet, direct dial phone numbers, and voice mail. Get Comfortable at Staybridge Suites Grand Rapids Airport hotel. ... more   less 

Additional Information about Staybridge Suites Grand Rapids/Kentwood

Address: 3000 Lake Eastbrook Blvd SE, Kentwood, MI 49512-1854
Region: United States > Michigan > Kent County > Kentwood
Price Range: RM492 - RM700 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Grand Rapids/Kentwood 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Staybridge Suites Grand Rapids/Kentwood Hotel Grand Rapids
Staybridge Suites Kentwood
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Questions & Answers

Questions? Get answers from Staybridge Suites Grand Rapids/Kentwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor, any side since not near busy street”
 of 5 bubbles Bsnss_Trvlr5, 4 Nov 2016 | Read review
“If you have the option get a room on the top floor and you shouldn't hear footsteps above you.”
 of 5 bubbles abjphoto, 17 May 2016 | Read review
“Some rooms look over the pool/courtyard and some parking lot.”
 of 5 bubbles debntodd, 1 May 2016 | Read review
“Pay a little extra for the One bedroom suite with a king bed, worth it!”
 of 5 bubbles gonzo2408, 14 Apr 2016 | Read review
“All rooms are quiet. Well situated away from the main lobby.”
 of 5 bubbles 898glennc, 22 Dec 2015 | Read review
5 of 5
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