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I originally planned to stay there for just three days, but then extended my stay to a week. To begin with, they have a impressive security system, so no unwanted person sneaks in unnoticed. The guys at reception are cool, friendly, and helpful. Both card...More
It was your less than average hotel, it had a full size refrigerator, microwave and hot plate. stayed there 2 nights, served the purpose, the free breakfast was not much of a breakfast all packaged items (muffins).More
Thank Bill S
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 2 weeks ago
Bill, thank you for staying with us. Although you liked your well-appointed room, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you...More
The room was no smoking and smelt like pot so bad we had to get a new room. They had the window open trying to air it out before we got there. It seems like the employees let there friends use the rooms that are...More
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 14 April 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Everything was top notch, a great place to stay. Rooms were spacious and very clean. The beds were comfortable and the heater worked well since the outside temperature was about 25 degrees. Everything we needed in the room worked and we had plenty of hot...More
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Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 13 April 2018
Thank you for choosing Extended Stay America for your overnight stay. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us...More
It's just hard to fathom that the words "Extended Stay" are part of this hotel's name. Although their website CLEARLY states that kitchens at this location are equipped, when I went to make a cup of tea upon my late arrival, I found that there...More
Thank Shell L
Response from 00esa, Manager at Extended Stay America - Grand Rapids - KentwoodResponded 20 March 2018
Shell, thank you for your review. Let me start by apologizing for not providing the outstanding service and accommodations you should always receive from us. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest...More
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until... More
If you go to their website and enter the dates you want at any of their properties their website will calculate the daily, weekly or monthly rate. Check for the phrase "Discount applied" if looking for a longer stay. Until recently their rates were wonderful. But now not so much. I think they take about 15% off for a stay of 7 days or more. The grand rapids ESA charged me about $80 (tax and all) for a night. So I am guessing the rate would be about $68 per night for a week stay. But check their website. You can get the actual amount without having to commit to paying for or reserving the room.
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"Rooms on the corners are quieter, and it's overall a quiet place"