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We actually stayed here a couple of weeks ago, so this review is a bit overdue. We were very happy with the accommodations. The room was spacious and pleasantly decorated. The kitchen was well appointed. The highlight of our stay was the customer service. The...More
Response from ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison HeightsResponded 29 September 2015
Thank you for taking the time to share your experience. What can I say except, I love what I do. I am glad that we are able to help start your day off on the right foot. We hope your travels bring you back...More
Our home owners insurance put us up here when we had a plumbing emergency. I didn't want to go to a hotel, but they made an unpleasant situation much nicer. They staff is incredibly friendly and accommodating. The room was clean and comfortable. It showed...More
Thank Mary Ruth D
Response from ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison HeightsResponded 20 August 2015
Dear Mary Ruth D,
Thank you for taking the time to share your experience with our location. We are very glad you enjoyed your stay and hopefully we will see you again soon.
I went in just because it was recommended by colleagues but personally had a very bad experience. The aircon did not work for two days, did not get repaired till multiple follow ups were done and again failed the night before I left:-(
Response from ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison HeightsResponded 17 August 2015
Thank you for taking the time to review our hotel and share your experience. I would first like to say that I am very sorry that you had a negative stay at our location. At Residence Inn, we pride ourselves on our service and standards...More
This is a very old property which has been poorly renovated and poorly maintained. I stayed here for a month. Each day when housekeeping came to "clean" the room they would take our dirty towels - but not replace them until 5pm. I finally asked...More
Response from ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison HeightsResponded 15 May 2015
I am very sorry that you did not have an enjoyable stay with us. As we pride ourselves on delivering a memorable hotel experience, we have unfortunately did not deliver on your most recent stay. Please accept our sincere apology for the housekeeping...More
This was the most unclean hotel I've ever stayed in. I'd rather stay at the EconLodge! It was that bad, if it wasn't past 10 and snowing I would of stayed in my car! There was hair everywhere, used soap in the shower, the sheets...More
Thank Melissa S
Response from ResidenceInnMHGM, General Manager at Residence Inn Detroit Troy/Madison HeightsResponded 29 April 2015
Dear Melissa S,
I am so sorry to hear that you had a less than satisfactory stay. I have reviewed your comments with my management team to help us determine your room was not cleaned properly proir to your arrival. I sincerely apologize and we...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$107 - US$214 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Residence Inn Detroit Troy/Madison Heights Hotel Madison Heights ,