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Extended Stay America - Detroit - Madison Heights

Booking.comUS$71*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Extended Stay America - Detroit - Madison Heights
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76 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Madison Heights
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Showing 76: English reviews
Reviewed 22 May 2016 via mobile

Been staying here with my family for about 2 and a half weeks and I have nothing but amazing things to say about this place!! Everyone has been more than welcoming and accommodating to me and my family making it feel like home for us! Anytime anything is needed they are on top of it with the most friendly and...

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Helpful?
Thank Nicole H
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you for your wonderful review of our property. I truly appreciate your comments regarding our exceptional customer service and will be sure to share your feedback with the entire team! Additionally, I am pleased to let you know that we are currently undergoing a full renovation to make sure our guests have the best stay possible! The staff and...

Reviewed 16 May 2016 via mobile

I wasn't happy with the service.The front desk guy Michael was unfriendly.Grunted because he was having a issue with something.First impressions mean everything to me.The room 148 had ants hallway smelled of marijuana.Little black hairs on bed it was just a awful experience.

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Helpful?
Thank tyra123353
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff to ensure each guest receives professional customer service and will make sure we are thoroughly inspecting rooms prior to...

Detroit, Michigan
Reviewed 9 May 2016

Room was clean and comfortable. Staff was wonderful. Check in with Emily was a breeze. Did have an issue with the stove top. Since it was the weekend maintenance wasn't available. Anthony got me into another room quickly.

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Helpful?
Thank maya1215
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so proud of our staff for quickly resolving any issues and providing you with exceptional customer service! It’s great to read that we were able to accommodate your needs with a comfortable stay. The staff and I would like to thank you again...

Reviewed 24 March 2016 via mobile

All was well except it could use a ice machine. Do not like using ice trays someone has used. Refrigerate was kinda scary in the freezer part need ice machine!!!!!! Need ice machine!!!!!!!! need ice machine

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1Thank Andrea E
Martinez, Georgia
Reviewed 15 March 2016

This hotel was absolutely terrible! My room was filthy. There was blood on the bathroom door, pubic hair and stuff that looked like Vaseline all over the door. The light switches had black grime/fingerprints on them. The floor was so filthy & stained that it cracked. The phone and night stand was dirty. There were ants on the wall next...

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Thank Cathy S
Reston, Virginia
Reviewed 29 December 2015

The hotel room was a little tired, but the bed was very comfortable, the water was hot and the staff were friendly, helpful and efficient. We stayed at this hotel for 9 nights. We had two small dogs. The location is close to the freeway (I-75) and also very close to many restaurants and entertainment. I would stay there again.

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Helpful?
Thank Gary V
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I’m so pleased to read that you had a positive stay and that we were able to accommodate your needs with our pet friendly policy. I truly appreciate your kind comments regarding our friendly staff! Once more, thank you for posting your...

Fenton, Michigan
Reviewed 30 September 2015

This hotel is in a nice business area and I love this chain so it seemed like a good fit. Unfortunately, when I walked in it reeked of cigarettes, especially the garbage can. They need to enforce their policy on smoking in rooms better. It also looked like the housekeeping skimps when they can. The room didn't look thoroughly maintained....

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Helpful?
3Thank perlanga2005
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room at check-in is not acceptable. We are very sorry for your experience. I am speaking to the staff in the morning to ensure that proper cleaning of rooms is followed. We continually work to improve...

Troy, Michigan
Reviewed 22 September 2015

First and foremost, the ENTIRE hotel reaked with a super strong stinch of CURRY even my room. now if you like curry, maybe this might be a great choice for you. The guest above my room had children and they were running, jumping and playing all night to 3am and the hotel staff did nothing about it. When I complained,...

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Helpful?
2Thank Will M
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to...

Madison Heights, Michigan
Reviewed 12 August 2015

Painting and new chairs making it look new. The staff is friendly and enjoyable also very helpful. Heard possibly painting outside in September. Updating is making things more comfortable. Thanks to the staff.

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1Thank jksr1627
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your...

Madison Heights, Michigan
Reviewed 1 June 2015

Because of my deafness, they treated me extra accommodating to my special needs which is beyond my expectant of their service. I love Brittany , Mike, Jim (manager) and other woman I didn't get her name those staff are GREAT without a question. Just book this place and prove me wrong. :-)

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Helpful?
Thank scott a
Manager_11525, General Manager at Extended Stay America - Detroit - Madison Heights, responded to this review

I appreciate you taking the time to write such a glowing review. I am proud of our staff for providing you with the excellent service that you deserve. Thank you again for your review. We appreciate your very kind words. It would be our pleasure for you to repeat your experience with us in the future.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Detroit - Madison Heights

Address: 32690 Stephenson Highway, Madison Heights, MI 48071
Region: United States > Michigan > Madison Heights
Price Range: RM305 - RM405 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Madison Heights 2.5*
Number of rooms: 122
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Also Known As:
Extended Stay Madison Heights
Madison Heights Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Madison Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring shampo”
ToyBoy_1960, 25 Jul 2016 | Read review
“Use the kitchenette.”
rftitus, 24 May 2016 | Read review
“room was very quiet and comfortable”
W2250SUjosephk, 22 May 2016 | Read review
“If you want faster wifi, you can pay to upgrade the free wifi”
maya1215, 8 May 2016 | Read review
“There are no good rooms!”
cathysR8566UK, 15 Mar 2016 | Read review
5 of 5
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US$71* /night
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Prices are for 1 room, 2 adults
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