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Quality Inn & Suites

222 reviews
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Traveller (30)
Room & Suite (20)
Pool & Beach (7)
Overview
  • Excellent27%
  • Very good24%
  • Average18%
  • Poor13%
  • Terrible18%
Travellers talk about
“game area”(5 reviews)
“stay there again”(12 reviews)
“mercy hospital”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
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Reviews (222)Write a Review
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40
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LanguageEnglish
56
54
42
29
40
Show reviews that mention
All reviewsgame areastay there againmercy hospitalwaffleslate checkstaying at this hotelnice breakfastfamily vacationthe staff was friendly and helpfulrooms were cleanbreakfast baramusement parkmomsurgeryadventuresaunamichigan
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41 - 45 of 221 reviews
Reviewed 10 August 2016

As far as price it was fair. However the room had not been dusted in a while. It was very loud all through both nights which was during the week. The room was quite small for us four. Breakfast was a disappointment for my girls,...More

1  Thank Jon G
Response from Mary B, General Manager at Quality Inn & SuitesResponded 11 October 2016

I'm sorry that we did not exceed your expectations. We pride ourselves on our customer service. We want to make sure each guest enjoy their stay. We hope to see you again.

Reviewed 9 August 2016

While checking room after checking in discovered maple syrup covered sheets neatly tucked and folded ready for new guest. UNBELIEVABLE This is housekeepings way of prepping a room for new guest, washroom was not cleaned either. Front desk attempted to check me into another room....More

1  Thank marvman3592 .
Response from Mary B, General Manager at Quality Inn & SuitesResponded 10 October 2016

We apologize for any inconvenience. We pride ourselves on top customer service. We hope that we have another opportunity to Wow, you!

Reviewed 6 August 2016

REQUESTS MET I am a Travel Agent and travel often. I am normally quite partial for the IHG Brand as I worked for them for almost a decade. I can truly say that this property offers a wonderful value to the traveler. We arrived and...More

1  Thank Kristen B
Response from Mary B, General Manager at Quality Inn & SuitesResponded 10 October 2016

Thank you for the review. We are elated to see that you enjoyed your stay.

Reviewed 31 July 2016 via mobile

Breakfast was disappointing, powdered scrambled eggs, pressed sausage, no spray for waffle maker. To use the pool area you had to have a wristband and were allowed only 2 per the number of beds in the room. If you have more than 2 children you...More

2  Thank David F
Response from Mary B, General Manager at Quality Inn & SuitesResponded 10 October 2016

Thank you for reviewing Comfort Inn Muskegon. We do apologize for not exceeding your expectations. Comfort Inn Muskegon use real eggs for breakfast, pork or turkey sausage, fresh waffles from a waffle iron plus 20+ continental items like bagels, muffins, danishes, oatmeal for your liking....More

Reviewed 28 July 2016

I enjoyed my recent stay at Comfort Inn. My room was clean and comfortable. One problem occurred while I was there Ann M cheerfully took care of it. The breakfast was good with lots of choices. Alicia was friendly and helpful to me and everyone...More

2  Thank Susan R
Response from Mary B, General Manager at Quality Inn & SuitesResponded 10 October 2016

We are happy to see that you enjoyed your stay. We hope to see you again.

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$79 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
Details
Price range
US$79 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette
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Traveller (30)
Room & Suite (20)
Pool & Beach (7)
Dining (3)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
16 July 2017|
AnswerShow all 3 answers
Response from Brandon M | Property representative |
My apologies if you feel you had been treated rudely. Service is our number one priority and we aim to treat each guest courteously with the respect that they deserve. I apologize if your experience was anything less than... More
0
Votes
felix_45865
28 July 2014|
AnswerShow all 3 answers
Response from Brandon M | Property representative |
Hello, Our guest must be 21 years old. Thank you for inquiring. We hope to see you. Mary General Manager Comfort Inn - Muskegon
0
Votes
Room Tips
"Go to another hotel!"
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"Avoid room 104 until they get mildew mold smell addressed"
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"Choose some where else.."
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"Don't pick on on an end (131) the door BANGS shut."
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