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Fairfield Inn & Suites New Buffalo

Expedia.comUS$101*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$101*
US$101*
US$101*
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Fairfield Inn & Suites New Buffalo
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288 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites New Buffalo
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Showing 286: English reviews
Reviewed 14 October 2015

The management and staff of this property is very professional from reservations to front desk to breakfast staff. I stayed in the off-season, but during a sold-out football weekend. The manager Erik was very accommodating in helping me reserve an unanticipated second night, and the front desk staff was efficient and friendly. A nice touch was a free bottle of...

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Helpful?
Thank Brian B
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello Brian, Thank you so much for the nice comments regarding your recent stay. I remember you Sir; I am glad that we were able to get you back in so you could enjoy the whole weekend here in New Buffalo. Thank you for your business, and hopefully we will see you again. Sincerely, Erik

North Carolina
Reviewed 13 October 2015

FAIRFIELD INN & SUITES – New Buffalo, MI – What a wonderful property. Please see that April Aguilera gets the best recognition that Marriott offers. I called that hotel and again made my arrangements direct. I thought she was the GM and later found out she is in Housekeeping. But no matter, she registered me, happened to check me in...

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Helpful?
Thank Frank T
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello Frank, Thank you so much for all the great feed back. I know the staff really appreciates hearing this kind of response. I let April read your words and she almost got emotional...I am going to forward this response to my supervisor to read. What brought you to our town? Please let me know the next time you are...

Chicago, Illinois
Reviewed 13 October 2015

My sister and I both booked rooms for our family. We had two separate room but both double queen. Upon arrival, they discounted one room since the bathroom light was broken. Also, we were given a mini-fridge in one the rooms upon request. The staff was extremely nice. They also recommend food places to try in the area. I would...

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Helpful?
Thank Carla C
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Carla, Thank you for the nice comments regarding your recent stay. I apologize for the issue regarding the light; it's great to hear that we made it right by giving you a discount. Our goal is for you to remember us for the right reasons, it looks like we accomplished that. We hope you will definitely stay with us...

chicago
Reviewed 30 September 2015 via mobile

Really didn't expect much because it's a Fairfield Inn but "wow"! This place is immaculate, well staffed, and could not ask for a better place for a couple of nights to visit a few wineries. I would highly recommend this hotel. The breakfast buffet had plenty to choose from. We even went to their hot tub to relax after hitting...

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Helpful?
Thank stever
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you so much for the great comments! It is very nice to hear that we exceeded your expectations, Fairfield has grown into a great brand. That's awesome that you came out on top at the casino...most people don't. Next time you choose to come back and visit the wineries we hope you stay with us again. Sincerely, Erik

Findlay, Ohio
Reviewed 1 September 2015 via mobile

The hotel was clean and the staff members were friendly. The hotel is a shuttle stop for the casino. We missed the shuttle pick up and used a "cab" service from a card at the hotel. For the 5 minute drive over to the casino, we were charged $15 and the driver expected a tip. It was a non-metered taxi....

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1Thank Kim T
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you so much for letting us know about your stay. I appreciate the kind words about our staff and the free breakfast. I agree about the cab service here; try to take the free shuttle if possible. Thanks for staying and we hope to see you again. Sincerely, Erik

Reviewed 25 August 2015

We come there regularly with large groups of us and have always enjoyed our stay. It's as close as you can get to Four Winds Casino and you can't beat the rate. The rooms are always clean and ready when we check-in. The staff has always gone above and beyond our expectations. I really can not think of one negative...

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Helpful?
1Thank Aaron C
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello Aaron, Thank you for for taking the time to give us your feedback. Your positive comments about our hotel are great to hear and really mean a lot to us. I want you to know that your business is truly appreciated and we enjoy taking care of your guests while they are staying with us. If we can do...

North Carolina
Reviewed 25 August 2015

This is your average hotel, something you would expect to pay under $100 for, but since it is near a tourist area (and I'm not sure WHY this is a tourist area, there are much better tourist areas 100 miles up the lake), you pay twice the amount. There is nothing outstanding but the price. You are about 2 miles...

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Helpful?
Thank NorthCarolinaMolly
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you so much for letting me know about the issues that you experienced here. I apologize for the condition of our public areas, this is definitely not how I want you to remember us by. Please contact me when you have time so I can address this service failure with the appropriate associates. Sincerely, Erik

Michigan
Reviewed 14 August 2015

The hotel is located close to the Four Winds Casino. We stayed on a weeknight, but we were still able to have use of the Casino shuttle up till midnight. Makes it nice to not worry about having some cocktails and driving. There is also a few cabs available for $10.00 if you miss the casino shuttle. Overall, the hotel...

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Helpful?
1Thank rebe_9
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you so much for telling us about your recent stay. Yes, the free shuttle to the Casino is an added plus, especially when you're having fun and winning big. I appreciate the comments about our hotel being clean and comfortable. Please come visit again the next time you are in the area. Sincerely, Erik

Reviewed 13 August 2015

Room was a little small. Standard king bed room. But it is a very clean hotel. Has an indoor pool and hot tub. Breakfast bar could use more selections. Very convenient to interstate 94. The main corridor between Chicago and Detroit. It is very close to the casino and not far from the beach.

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1Thank marktY7692WS
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hi Mark, Thank you for taking the time to let us know about your stay. It is always great to hear guest feedback, and it sounds like overall you enjoyed your time here. We appreciate you choosing us. Let me know if I can be of further assistance in the future. Sincerely, Erik

Chicago, Illinois
Reviewed 7 August 2015

We really appreciated the extra efforts the staff made in making our stay comfortable. April the housekeeping supervisor is the best. We were switching rooms and she made sure the new room got cleaned first. The manager Eric really went the extra mile also helping us manage the rooms for a 4 day stay. The hotel is super clean and...

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Helpful?
Thank 813liz
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review

Hello, Thank you for the great comments about April and our rooms. I love hearing how one of our associates made your stay memorable for the right reasons. I showed her your response and she was thrilled. We hope to see you again. Sincerely, Erik

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn & Suites New Buffalo

Address: 11400 Holiday Dr, New Buffalo, MI 49117-8224
Region: United States > Michigan > Berrien County > New Buffalo
Price Range: RM441 - RM1,107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites New Buffalo 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Fairfield Inn & Suites New Buffalo Hotel New Buffalo
Fairfield Inn And Suites New Buffalo
Fairfield Inn New Buffalo
Hotel Style:
#4 Romantic Hotel in New Buffalo
#5 Family Hotel in New Buffalo
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites New Buffalo staff and other travellers.
5 questions
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Chicago, Illinois
Oak Park, Illinois
6 months ago
11 months ago
Plainfield, Illinois
over a year ago

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Questions? Get answers from Fairfield Inn & Suites New Buffalo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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