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Extended Stay America - Detroit - Novi - Orchard Hill Place

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Traveller (16)
Room & Suite (29)
Dining (2)
Overview
Hotel website
39640 Orchard Hill Pl, Novi, MI 48375-5331 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star accommodation
Additional information
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Rooms
7 Oct8 Oct
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1 room, 2 adults, 0 children
Standard Room
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Reviews (69)
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1 - 5 of 66 reviews
Reviewed 2 days ago

1. Bad smell in the hallway and especially in our room as we entered - bad first impression. 2. At 1 am, somebody opened our room, with their key. very unsafe and shocking. 3. Toilet paper was towards it end, as if somebody just used...More

Thank Sabeel A
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 2 days ago

Sabeel, thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on...More

Hotel's Favourite
Reviewed 31 December 2017 via mobile

My husband and I came here last week to spend Christmas alone, 12/24/17 - 12/26/17. We stayed in room 201. I'm a very picky person when staying at any lodging. I have stayed at a lot of ESAs in Michigan. This one is the best,...More

Thank Kimberly T
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 1 January 2018

Kimberly, thank you for choosing Extended Stay America for your Christmas. We are thrilled to read you and your husband loved your well-appointed room along with the kitchenette and that you were impressed with our courteous service. We will be sure to share your compliments...More

Reviewed 4 weeks ago via mobile

Overall the stay was okay and the reasonable price made it worthwhile. The positives pretty much stop there. Here are what I didn't like: 1. I understand that the hotel is operated such that there isn't any daily room service, and I think that is...More

Thank el_roquero
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 4 weeks ago

Roquer, thanks for choosing us. Although you liked our fair price, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback is discussed with the concerned teams in an effort to keep our property well-maintained and provide excellent...More

Reviewed 10 August 2018

On 8-2-2018 I Booked using Hotwire for 8-8-2018. Called on 8-8-2018 to let them know I was arriving around 6pm. They stated the hotel was full and I was being moved to a sister location next door. The accommodations were not what I had booked...More

Thank Hesslaker
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 11 August 2018

Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful...More

Reviewed 13 November 2017

You had to call down to get anything and then go and get it. Ran out of coffee and cups in lobby daily. Locked out in the evening, not even a place to use your key, once out. Confusing hotel, overall there will not be...More

Review collected in partnership with Extended Stay
Thank Michele S
Response from 00esa, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 14 November 2017

Michele, thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Dry Cleaning
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
86
Price range
US$92 - US$117 (Based on Average Rates for a Standard Room)
Formerly known as
Extended Stay Deluxe - Detroit - Novi
Location
United States > Michigan > Novi
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
86
Price range
US$92 - US$117 (Based on Average Rates for a Standard Room)
Formerly known as
Extended Stay Deluxe - Detroit - Novi
Location
United States > Michigan > Novi
Photos
Traveller (16)
Room & Suite (29)
Dining (2)
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Questions & Answers
Get quick answers from Extended Stay America - Detroit - Novi - Orchard Hill Place staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
BruceE503
pet friendly, additional charge?
28 March 2017
  • Response from Eduardo BReviewed this property
    I think not, My workmate went with his dog and I think the pet was for free.
    0
    Votes
joe e
Would it be possible to be set up in a corner room please?
21 November 2016
  • Response from chicklittle68Reviewed this property
    Room 333 is the BEST one there. You enter the door, and straight ahead is a closet. Left turn and the living area is huge and expansive, large windows on both corners of the room, one facing the parking lot, another over...More
    0
    Votes
Shelley Matthew... S
Is there an extra fee for pets?
17 November 2014
  • Response from RDO_Sarah_LProperty representative
    Hello! I apologize for the late response. Yes we do allow pets for a small fee; it's $25 per day up to $75 total. Does that help?
    0
    Votes
Room Tips
"Find a different place to stay."
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"The corner room is fabulous, we were given a top floor corner, it was so quiet!"
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"you can watch your car in the front parking lot from room 324"
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"Try and get a room at the back!"
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