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My husband and I were in the area for a family wedding and booked this hotel through Priceline's Name Your Own Price. We got a great deal! We had just stayed at another Extended Stay outside of Grand Rapids the previous two nights, but this...More
Thank Kristen T
Response from Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 3 October 2016
We appreciate you taking the time to write a review and for choosing to stay with us. I am more than pleased to see you and your husband enjoyed your accommodations and the customer service provided at our front desk. Thank you again for your...More
Responsible guest with service dog kicked out of this facility -- stayed here before -- its the same -- Customer NO SERVICE.
I am visually impaired disabled person with service dog who was kicked out of this extended stay for making one too many requests...More
The staff was awful and it was 92 degrees outside and the air was broken. The whole place smelt awful and I woke up to a guy right outside my window painting. Good thing I was not changing. Hotel really should train employees how to...More
1 Thank Amy M
Response from Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 20 July 2016
Thank you for your recent review of your stay. I am sorry to hear that the air conditioner was not working and you were startled by the painter. Your comments were reviewed by the staff, and we will take action to ensure your experience is...More
The location was close to everything that I needed to get to. There is also a supermarket area close by to buy food for the room. A car is needed to get around, the area is very beautiful to site see.More
Thank Natasha R
Response from Manager_11525, Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 17 June 2016
I really appreciate you taking the time to post a review of our hotel. I am glad to hear that you found our staff to be helpful and that you enjoyed our location during your visit. I will be sure to share your kind remarks...More
This was my second stay. After a pleasant first stay I booked here expecting the same about this hotel of my first stay. Things that were disappointing 1) Bathroom floor still has hair of previous guests. 2) Mediocre breakfast - I appreciate the grab and...More
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Orchard Hill PlaceResponded 25 May 2016
Thank you for taking the time to write a review of your stay. I sincerely apologize that we failed to meet your expectations. As this hotel’s manager, I can assure you that we will be thoroughly inspecting our rooms prior to guest arrivals as well...More
Response from chicklittle68 | Reviewed this property |
Room 333 is the BEST one there. You enter the door, and straight ahead is a closet. Left turn and the living area is huge and expansive, large windows on both corners of the room, one facing the parking lot, another over... More
Room 333 is the BEST one there. You enter the door, and straight ahead is a closet. Left turn and the living area is huge and expansive, large windows on both corners of the room, one facing the parking lot, another over Haggerty Rd. The living area has a nice recliner with room to push it out, a large bed, and the kitchen and breakfast bar has a great amount of extra space(more than the other rooms, in my opinion). It's perfect for a workstation, or you can use the included desk. The room feels more spacious, we ask for this room whenever we travel there.