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Sheraton Detroit Novi

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Sheraton Detroit Novi
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335 Reviews from our TripAdvisor Community

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Showing 318: English reviews
Carmel, Indiana
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 September 2016 via mobile

Clean, comfortable and fresh hotel in close proximity, walking distance, to many places. Friendly staff, open atmosphere and very welcoming. The bed was very nice and restful, slept wonderful! Great offering of toiletries as well, something I highly appreciate as I like traveling light. Only reason could not rate it higher is because of very poor offering for breakfast at... More 

Helpful?
1 Thank UpscaledIsGreat
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for sharing your feedback about your recent stay at the Sheraton Detroit Novi. We are glad you enjoyed the different hotel amenities while staying with us. Our apologies for having our Club Lounge closed. Unfortunately, we keep it closed during the weekends as we find that our Platinum members aren't able to enjoy all the wonderful benefits our... More 

Hawks, Michigan
Level Contributor
4 reviews
4 hotel reviews
Reviewed 9 September 2016 via mobile

Stayed 3 nights while in the area, superb hotel! Great location! Right off of the interstate. Super service! Kind and friendly service. Clean and beautiful! Restaurants and shopping very close. Meijers and a Coney Island close by. I would gladly stay there again.

Helpful?
Thank kronkkronk
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for staying at the Sheraton Detroit Novi. We are glad you enjoyed your stay with us. If there is anything we can do in the future to make your stay more accommodating please let us know. We look forward to hosting you again! More 

Brooklyn
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 September 2016 via mobile

We stayed at the Sheraton Detroit Novi for two nights - a Thursday and a Friday. We enjoyed our stay a great deal. The room was nicely done - the beds are extremely comfortable and the furniture was relatively new. We had a quiet room on the top floor. The television wasn't the best but luckily we aren't big TV... More 

Helpful?
Thank jessicaedie
New York City, New York
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 September 2016 via mobile

I'm writing this while acknowledging all the merits of this property. Pros: Location is convenient if you're visiting the surrounding Novi area. Starbucks in the lobby. Clean rooms. Comfortable beds. Cons: Staff development is needed. At check in I didn't get any upgrades for my SPG elite status despite the hotel being almost empty that night. Was not told hours... More 

Helpful?
Thank Hunter A
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for your feedback from your recent stay at the Sheraton Detroit Novi. I have spoken with our Food and Beverage Manager about your concerns regarding breakfast and he has assured me that the proper steps will be taken to have better organization. We are currently undergoing various training sessions to bring our guest service levels to a higher... More 

Houston, Texas
Level Contributor
372 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 August 2016

Only one elevator functioned on a four day stay. The tv picture freezes, drops out, goes to no signal. The front desk said 'yeah we have problems with the satellite'. The restaurant is not very good my dinner main seemed to have been microwaved. (breakfast is fine and the bar is good for a beer in the evening). Room was... More 

Helpful?
Thank cgny1fwd
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for taking the time to comment on your recent stay with the Sheraton Detroit Novi. I have spoken with both our Director of Engineering and our Food and Beverage Manager about your concerns and they have both ensured me that the proper steps will be taken to correct both the elevator and satellite and better quality in the... More 

Toronto, Canada
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 August 2016

Our first choice when in Detroit, this property was recently renovated and is well-maintained. Located in a safe, quiet suburb of Detroit withy shopping plaza, restaurants and groceries conveniently nearby. Note that Novi is quite a distance from downtown.

Helpful?
Thank A K
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for your feedback from your recent stay at the Sheraton Detroit Novi. We take pride in maintaining our property and making it the best place to stay. We look forward to hosting you again if your travels bring you back to Novi! More 

New Orleans, Louisiana
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 August 2016 via mobile

This is not a 4 star hotel. The hotel feels much more like a 2 1/2 star or 3. Other 3 star hotels in the area are nicer for the price. We got a Hotwire deal for $70 a night. If say that was fair. I would not pay the regular $150+ a room night. This is not the typical... More 

Helpful?
1 Thank sandraclue
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for providing valuable feedback regarding your most recent stay. I regret that we fell short of your expectations. We want our staff to be responsive, helpful and courteous and it is with my sincerest apologies that this did not occur throughout your stay. Rest assured that both the Director of Housekeeping and front desk associate will be addressed... More 

Detroit, Michigan
Level Contributor
6 reviews
4 hotel reviews
Reviewed 18 August 2016

This is great hotel. We got an amazing Priceline deal. Nice, modern roooms, quiet, comfortable bed. Only complaint was that the pool was almost always out of towels when we would get to the pool. Staff was courteous as well.

Helpful?
Thank wbsupreme
Amber S, Front Office Manager at Sheraton Detroit Novi, responded to this review

Thank you for your feedback from your most recent stay at the Sheraton Detroit Novi. We take pride in providing a clean and comfortable room with exceptional guest services staff. We appreciate your suggestions on the pool and will alert our Director of Housekeeping. We appreciate all guest feedback and it is our hope that with comments like yours, we... More 

Michigan
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2016 via mobile

Nice and clean. Room service so bad. Requested twice to place and order for breakfast, couldn't do it, restaurant small and not private neither the pool. Nice backyard. Good and wide parking lot. Good restaurants around, close to shopping areas.

Helpful?
Thank Lyla P
Level Contributor
10 reviews
6 hotel reviews
Reviewed 28 July 2016 via mobile

No microwave, no mini refrigerator in room. Cable selection is weak - only a few HD channels. Business rates are good for area. Staff is friendly. Front desk staff handle a room problem fast and friendly. Breakfast buffet is average. Dinner service was good.

Helpful?
Thank LoveKC9

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi is just minutes from downtown Detroit attractions and the Detroit Metropolitan Airport. Our hotel features diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining. ... more   less 

Additional Information about Sheraton Detroit Novi

Address: 21111 Haggerty Road, Novi, MI 48375-5305
Region: United States > Michigan > Novi
Price Range: RM460 - RM1,049 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Detroit Novi 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Sheraton Detroit Novi Hotel Novi
Sheraton Novi
Novi Sheraton
Hotel Style:
#7 Business Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Detroit Novi staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Sheraton Detroit Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend the extra $50 bucks a night for the location and the convenience of being off every metro freeway.”
 of 5 bubbles arimese, 5 Oct 2016 | Read review
“Try to get away from the elevator.”
 of 5 bubbles PhilliesFan097, 28 Jun 2016 | Read review
“Corner rooms are best!”
 of 5 bubbles CWolfsky, 14 Apr 2016 | Read review
“Corner rooms / end rooms are best.”
 of 5 bubbles Pxhunter, 9 Apr 2016 | Read review
“ask for a room facing away from the freeway”
 of 5 bubbles RDK12345, 13 Oct 2015 | Read review
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