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Crowne Plaza Hotel Detroit-Novi

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#11 of 15 Hotels in Novi
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Crowne Plaza Hotel Detroit-Novi
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235 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Detroit-Novi
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Showing 229: English reviews
Reviewed 27 July 2015 via mobile

Elizabeth was the receptionist she was awesome, she was more than accommodating and helpful after our stop at double tree that was a joke. Very clean, comfortable and pleasant. Breakfast buffet could've been better but better than most hotels

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Helpful?
1Thank Rev. Rob W
Richmond Hill, Canada
Reviewed 25 July 2015

I recently traveled on business and I was shocked by the Chophouse restaurant personal. I noticed that the $22 dish I ordered was billed at $36. The waiter answer was a bit weird, he looked offended, said he does not believe it is possible… but he will check. The manager came and told me that it was a misunderstanding; they...

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Helpful?
Thank Az02015
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Az02015, Thank you for sharing your experience on your recent visit. I wanted to apologize about the mix up with your bill from our restaurant. I am going to review this information with our restaurant manager to see what happened and what we can do to fix it. Please accept our apologies on this mix up and we will...

Twin Lake, Michigan
Reviewed 22 July 2015

In my mind the Crowne Plaza was on the high end of the IHG hotels but this one is not. This is an old hotel and not ran that well. It did appear clean. The front desk was not efficient and so so friendly. Reserved three rooms and two were taken by were taken by coworkers who checked in separately...

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Helpful?
Thank MarkVK1959
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear MarkVK1959, Thank you for sharing your experience on your visit. I'm sorry that we were unable to meet your expectations. We are planning to do a full renovation of our property that will address the issues you mentioned. More staff training is scheduled to increase the efficiency and quality of our service. I hope you allow us another chance...

Reviewed 22 July 2015

The staff was very prepared for our very large group, anticipating our needs before arrival. They arranged a pre-arrival meeting for our group leaders and made special accomodations for our group. Staff was available at all hours of the day, helping in an expedient and thoughtful way for all of our group. Many group members reported to the leadership how...

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Thank Jennifer C
Guelph, Canada
Reviewed 14 July 2015

this past weekend I had a U16 ball team playing in Novi MI for 2 days! Months ago I booked the rooms with the amazing helpful friendly staff at the Crown Plaza Novi MI. When we arrived it was much more then we expected! the hotel was beautiful had beautiful pools and a beautiful outdoor area that our team was...

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Thank Emily G
Toronto, Canada
Reviewed 29 June 2015

I stayed at the Crowne Plaza Novi June 17 and had an enjoyable stay. The hotel location was very convenient for my needs, close to the I696, restaurants, shopping and my meeting nearby. I enjoyed the Manager's Reception in the atrium and especially enjoyed the friendly service from Kat. I will be back on my next business trip.

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1Thank Brian G
Reviewed 24 June 2015 via mobile

Elizabeth,Elizabeth, Elizabeth! She was very polite and helpful during our stay at the Crown Plaza. This was the first time we stayed at the hotel but it won't be our last because she was awesome. Thanks for excellence customer service!!!!

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Thank 30swife
Chicago, United States
Reviewed 18 June 2015 via mobile

The furniture and decor is a bit dated and worn. However, the customer service, location, price, cleanliness and comfortable bed make this a great place to stay. I am ok with with worn and dated furniture...I am not living there or buying it. What I am not ok with would be dirty, poor customer service, etc and this place knocks...

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Thank Rodolfo J
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Rodolfo J, Thank you for sharing your experience with us. Although your stay wasn't perfect, we thank you for the great feedback. We strive to offer exceptional customer service at all times, and we love that you noticed our passion for what we do. We are thrilled to have you back as our guest and we look forward to...

DAYTON
Reviewed 7 June 2015

We had a pleasant stay in early June 2015. Housekeeping staff was great. I didn't give it five stars because indoor pool was closed for painting and this was not indicated on website. Also, website indicated outdoor pool was heated and it was not. If you are coming for indoor pools be sure to check if it is open. Koi...

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Thank KENDRA S
Stuttgart, Germany
Reviewed 6 June 2015 via mobile

If you compare with other hotels in Novi, I would select this one. Indeed clean and nice hotel. Pros: fantastic location when it comes to visiting TU Detroit. Also there are many good restaurants around, plus big shopping center - twelve oaks. In addition there are 3 swimming pools, one is outdoor, while two others are located inside. Cons: although...

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Thank neostar
Hugh F, Manager at Crowne Plaza Hotel Detroit-Novi, responded to this review

Dear Neostar, Thank you for sharing your experience on your recent stay. I'm happy to hear that compared to the other hotels in Novi you would select us to stay with. We do our very best to keep our hotel clean and fresh. As you mentioned we are in a great location with multiple options for shopping and wide selection...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the new Crowne Plaza Detroit Novi Hotel located in the heart of Novi, MI, a NW suburban area of Detroit. Enjoy our 217 newly renovated guest rooms and property with our exclusive central location with many excellent shopping, dining and nightlife options just outside our doors. The Crowne Plaza is close to many major Detroit attractions, including: The Henry Ford (Museum & Village), Comerica Park (Detroit Tigers), Ford Field (Detroit Lions), Joe Louis Arena (Detroit Red Wings), Detroit Institute of Arts, MGM Casino, Greektown Casino, Compuware Arena, Kensington Metro Park, Twelve Oaks Mall, Fountain Walk, West Oaks Shopping Center, Main Street, Novi Town Center and the Suburban Collection Showplace. We are also minutes from the following offices: Nissan, Akebono, Bosch, Toyota, Dana Corporation, Motorola, Hitachi, General Motors, Hewlett Packard, Siemens, Panasonic, Ford Motor Co., and Daimler Chrysler Corporation. Relax at Benedetto's Steakhouse & Martini Bar featuring casual American cuisine or enjoy your favorite beverage. Other amenities include complimentary wireless Internet access available throughout the hotel, complimentary courtesy van within a three mile radius, over 9,200 square feet of functional meeting space, fitness center, outdoor and indoor swimming pools. Deli Unique Restaurant serving breakfast & lunch daily. NoVI Chophouse serving dinner nightly. We look forward to serving you as our guest at the Crowne Plaza Hotel Detroit - Novi. ... more   less 

Additional Information about Crowne Plaza Hotel Detroit-Novi

Address: 27000 S Karevich Dr, Novi, MI 48377-3310
Region: United States > Michigan > Novi
Price Range: RM486 - RM658 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Detroit-Novi 3.5*
Number of rooms: 122
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Also Known As:
Crowne Plaza Novi
Hotel Style:
#1 Green Hotel in Novi
#4 Romantic Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Detroit-Novi staff and other travellers.
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Mount Sterling
5 months ago
Toronto, Canada
11 months ago
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Detroit-Novi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a renovated room”
 of 5 bubbles NuHatt, 24 Mar 2017 | Read review
“Just do yourself a favor and skip this property entirely”
 of 5 bubbles Noahsmommy777, 28 Dec 2016 | Read review
“Inside rooms have access and view of the pool area”
 of 5 bubbles dolphinslaxer, 30 Nov 2016 | Read review
“Ground floor rooms away from the indoor pool would be best if you want peace and quiet over the weekend.”
 of 5 bubbles steveL7656UD, 20 Nov 2016 | Read review
“If you are attempting to stay a quick night out in town near a live atmosphere, then this spot takes precedence.”
 of 5 bubbles deboeforever, 24 Sep 2016 | Read review
5 of 5