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DoubleTree by Hilton Hotel Detroit - Novi

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DoubleTree by Hilton Hotel Detroit - Novi
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417 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Detroit - Novi
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Showing 405: English reviews
Orange County, California
Reviewed 11 May 2016

They'll blame it on the remodeling that was supposedly 90% done, but really lacking. Pay a couple dollars more and stay elsewhere. Front desk help and transportation folks were awesome. House keeping and servers, not so much.

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Helpful?
Thank MickeyMouse2013
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for your feedback, and I'm sorry that you stay was hindered by housekeeping and the servers. If there is anything we can do for you, please reach out to me directly. Thank you and have an Excellent day!

flagstaff, United States
Reviewed 10 May 2016

I enjoyed my stay and the breakfast was stellar very worth the cost. the pool and whirlpool were clean and well maintained. This was a very nice place that is located right in the heart of, dinning, shopping and the Novi Expo Center. What a great place to take a day or two just to relax and reload.

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Helpful?
Thank Teresa S
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you very much for the Excellent review. We do appreciate it, and hope to see you back the next time you are in town. If there is anything else that we can do for you, please let us know. Thank you and have an Excellent day!

Grand Rapids
Reviewed 10 May 2016

Had a really nice stay for two nights with our soccer team for a tournament. Because we're Hilton Honors members we has a spacious and clean room. This hotel is currently going through renovations and is still getting a it's "face lift" be you can still tell it's a work-in-progress. Our room was completely renovated so I was pleased. A...

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Helpful?
Thank soroya
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the review and we appreciate the kind words. If there is anything else that we can do for you, please let us know. We look forward to you staying with us again the next time you are in the area for another tournament. Thank you and have an Excellent day!

Canfield, Ohio
Reviewed 10 May 2016

My company had a meeting of the sales staff at this hotel. Accommodations were good and we were treated well. I would recommend this hotel to others looking to stay on business or leisure. The hotel is located near a large group of good restaurants making accessibility to dinner a valuable asset.

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Helpful?
Thank JLG3
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you for the Excellent review and we appreciate you and your team staying and meeting with us. If there is anything else that we can do for you, please let us know. We look forward to having you all back, when you have your next meeting.

Burlington, Canada
Reviewed 10 May 2016

Good overall hotel accommodations and service.(only one staff employee I was not impressed with. Breakfast was excellent. Shuttle not reliable. Hours of operation are 8 until 10:30. Not aware of this at the time of booking so it became an issue for me.

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Helpful?
Thank Angela N
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Angela, thank you for choosing out hotel, and thank you for the review. I'm sorry that there was an issue with the shuttle, and we will look into better ways of taking care of our guests, when it comes to the shuttle. If there is anything else we can do for you, please let me know.

Chicago, Illinois
Reviewed 10 May 2016

I had a nice stay, and the front desk gave me a second floor room that was very quiet and very clean. Bed was comfortable and the temperature control worked fine. Nice bathroom. Guests should be aware that Crescent Blvd., the street the hotel in on has some terrible potholes as you drive to the parking lot so drive very...

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Helpful?
Thank Bill M
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Bill, thank you for the review and we're working on those pot holes in front of our hotel. We have already filled in what we could, until the major repairs are done. Thank you for staying with us, and if there is anything else that we can do for you, please let us know.

Springfield, United States
Reviewed 9 May 2016

My daughter and I stayed at the Double Tree in Novi, MI. Tree. Our room was bright, spotless and very comfortable. The Staff was professional and cheery. Location was perfect for us. Restaurants right across the street, if you want to dine out. Complimentary breakfast at the hotel was great. It was a short stay, but we would definitely return...

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Helpful?
Thank Rosalie H
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Rosalie, it was our pleasure meeting you and your daughter and having you both stay with us. We appreciate you choosing our hotel and the Excellent review. We look forward to seeing you guys again the next time you're in the area.

Daytona Beach, Florida
Reviewed 5 May 2016

I have always found Doubletree to be clean, modern, and well-kept. Not so in this Detroit one. Old rooms, noisy, low-rise "old" style. The breakfast I have always enjoyed from Doubletree was non-existent. Instead of the fresh-cooked omelets and hot items there was a choice of 4 disgusting looking and tasting dishes on warmers. This hotel needs a revamp of...

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Helpful?
Thank Timothy S
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Thank you again for your comments, and we will use them to look at ways of bettering our services for all. If there is anything else that we can do for you, please let me know.

jacksonville, United States
Reviewed 2 May 2016

I stay here regularly and the staff is very helpful, especially Robin, who is a bartender/food server/room service order taker etc.. she seems to do it all! Rooms are clean and the hotel is located in a great area with many restaurants and stores.

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Helpful?
Thank Kevin C
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Kevin, thank you for the Excellent review! We look forward to seeing you back again wiht us soon. If there is anything else that we can do for you, please let us know.

Reviewed 1 May 2016 via mobile

Walking in to check in, wasn't greeted warmly or made to feel welcome. Tried to engage staff, asked about the rooms and other services offered - staff was less than enthusiastic, and did not seem to want to answer any questions, let alone do her job of directing us. I'm not sure what type of system they run off of...

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Helpful?
Thank Ashleigh S
Keith A, General Manager at DoubleTree by Hilton Hotel Detroit - Novi, responded to this review

Ashleigh, I am sorry that you did not have a good experience at our hotel. We will take your comments and use them to make future stays better for all. I do appreciate you taking the time to let us know what happened. If there is anything else that we can do for you, please let me know. Thank you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Full service, upscale, moderately priced, suburban hotel. Spacious rooms and a very warm and inviting lobby with fireplace and lounge. Garden Cafe for Breakfast, Lunch and Dinner. Evening Room Service. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Detroit - Novi

Address: 42100 Crescent Blvd, Novi, MI 48375-1234
Region: United States > Michigan > Novi
Price Range: RM355 - RM957 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Detroit - Novi 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Doubletree Hotel Detroit Novi
Doubletree Novi
Novi Doubletree
Hotel Style:
#3 Business Hotel in Novi
#5 Family Hotel in Novi
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Detroit - Novi staff and other travellers.
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Brevard, North Carolina

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Questions? Get answers from DoubleTree by Hilton Hotel Detroit - Novi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms had easy access from parking lot”
 of 5 bubbles Frontrowgreys, 4 Dec 2016 | Read review
“Away from the construction work”
 of 5 bubbles ReadySetGox10, 12 Oct 2016 | Read review
“Ask for a room further from the thruway if there are any.”
 of 5 bubbles BabkaM, 29 Sep 2016 | Read review
“Garden view is my fave”
 of 5 bubbles crashingac, 27 Jul 2016 | Read review
“Ask for the upgrades when you check in, may be available.”
 of 5 bubbles 1331jc, 21 Jul 2016 | Read review
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