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Extended Stay America - Detroit - Novi - Haggerty Road

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Extended Stay America - Detroit - Novi - Haggerty Road
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95 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Novi - Haggerty Road
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Showing 93: English reviews
lillesommerfugl
Reviewed 21 March 2016

The hotel is not up to the standard of Extended Stay we have encountered elsewhere. They are undergoin renovations, so maybe it will get better. The breakfast is a "grab and go" - so muffins, coffee, oatmeal, apples. The staff was very friendly and chatty.

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Thank lillesommerfugl
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know that our hotel’s appearance was not up to standard. We are sorry for this issue, but are glad to read that you had a satisfactory stay overall and enjoyed our friendly customer service. I am grateful for the feedback you provided so we are able to...

Southfield, Michigan, United States
Reviewed 15 March 2016

I would like to say that the location was really great for me. I would like to really thank the staff member Daniel Rapalo. He has been a true professional from the time we checked into the room. I would really recommend this hotel and be sure to ask for Daniel once you check in. Thank you and enjoy your...

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Thank Brian R
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our comfortable accommodations as well as our exceptional customer service! Once more, thank you for posting your review. The staff and I would love to provide you with another comfortable stay in the future.

Batavia
Reviewed 23 August 2015 via mobile

This is a great place to stay! It has a full kitchen, okay there isn't an oven or dishwasher, but there is a two burner stove and a full sized refrigerator. The bed was comfortable and the room was clean. If I have a fault for the place out would be with the television selection, pretty lame channels and I'm...

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Thank Roger M
Naperville, Illinois
Reviewed 29 July 2015

We were visiting family in the Detroit area for the weekend and stayed here. The room was very comfortable and reasonably priced. You get a kitchenette with a stove, microwave and refrigerator. There is a nice seating area with both a recliner and sofa. The bed was comfortable. The bathroom was adequate as well as the closet space. The only...

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Thank Jaci1202
Reviewed 28 July 2015

We had 4 rooms for a party of approx. people including both children and adults. The rooms were clean, the Staff, especially DeAnna and her supervisor, were very nice and very professional. They met all al our needs, including extra spoons, folks, pots, etc. I have stayed at a number of hotels over the years and I consider this hotel...

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Thank Carolyn B
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you had a great stay and enjoyed all the amenities our hotel has to offer. I truly appreciate your comments regarding our friendly and accommodating staff. Thank you again for sharing your experience with us. We would love to see you again, should...

Gaylord, Michigan
Reviewed 18 July 2015

when we stay at a hotel for 4 nights, I don't expect to have to take your own towels down to the front desk to exchange for clean ones each day.. and when the hotel advertises free breakfast, I expect more than a couple muffins and a packet of dry oatmeal. we got a coffee maker from the front desk,...

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1Thank Laurie131
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your satisfaction. To prevent this from happening again, my team will ensure that all guests are informed of hotel policies at check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are...

Reviewed 30 May 2015 via mobile

I read many reviews prior to making my reservation and almost cancelled after reading some that were less than favorable. I'm glad I didn't cancel because I was very happy with the room, the service from the staff and the cleanliness of the entire facility. I simply asked for and quickly received a full complement of dishes, pots and pans...

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Helpful?
Thank Belinda P
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that you were satisfied with your stay. I'm so glad you were able to enjoy our fully equipped kitchens. I truly appreciate your kind comments regarding our friendly and accommodating staff. The staff and I would like to thank you again for posting your review. We look forward...

Reviewed 1 May 2015 via mobile

When trying to check in at 1am after a long drive, I was told that the computers were down and would have to wait to check in even though she had my paid room reservation laying right in front of her I asked then well if I have to wait at least could I use the restroom I was told...

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2Thank tylrmd63
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take corrective actions to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so...

Saint Louis, Missouri
Reviewed 3 April 2015

I was passing through novi mi this past weekend and I was tired and decided to stay in this extended stay hotel in novi mi. At first it seemed like a pleasant place to stay. My first warning should have been when i got there and the employees where outside smoking and giving me looks on my way in. However,...

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1Thank brian f
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness and service issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, my staff and I will be thoroughly inspecting guest rooms prior to arrivals to make sure they are clean and comfortable for every guest....

Novi, Michigan
Reviewed 21 March 2015

Good experience, Most of the personnel were friendly and kind, breakfast is few (drag and eat) Basically fruits and gran bars. No Gym in case you want to consider it but if you stay there you can cook your own food.

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1Thank JordacheMR
Manager_11525, General Manager at Extended Stay America - Detroit - Novi - Haggerty Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff and our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Detroit - Novi - Haggerty Road

Address: 21555 Haggerty Rd, Novi, MI 48375-5309 (Formerly Extended Stay America - Detroit - Novi)
Region: United States > Michigan > Novi
Price Range: RM374 - RM528 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Novi - Haggerty Road 2.5*
Number of rooms: 125
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Novi - Haggerty Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that are close to front of building - ONLY ONE/1 elevator - 3 floors”
Grandseasowner, 10 Apr 2017 | Read review
“Stay somewhere else”
nparks100, 14 Mar 2017 | Read review
“Pick a 2-star hotel in Novi, MI and, with some luck, you might get this gem for less $ than you would expect.”
  • Photo of the bed before we checked out
  • TV and lazyboy couch
  • Kitchen wiht my free coffee and muffin on the counter
GeneralZ, 17 Jan 2017 | Read review
“Don't walk, run from this hotel!”
kennykjr12, 4 Oct 2016 | Read review
“We stayed on the 1st floor, a one bedroom apartment. Room 129.”
328carolynb, 27 Jul 2015 | Read review
5 of 5