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I spend months at a time, on the road, in and out of hotel rooms. I've stayed at quite a few Four Points/Sheraton locations but this one was the most disappointing one. It started out bad before we had even arrived.
I called the hotel...More
Response from heather h, General Manager at Four Points by Sheraton Detroit Metro AirportResponded 2 days ago
Hi Mr./Mrs. Watkins,
Thank you for staying with us. I understand your experience was not typical of the experience we strive to provide to every guest. I am reviewing your stay with our front desk staff as well as providing additional customer service training. I...More
Had a girls hockey team at the Four Points. Staff could not have been more friendly throughout. Front desk staff was attentive and could not have been more pleasant. We had a few of our girls making some noise about 930 on Saturday night. They...More
Thank John C
Response from Nicole M, General Manager at Four Points by Sheraton Detroit Metro AirportResponded 30 October 2017
Thank you for such a great review! I hope that your team had a great time at the tournament and also at the hotel.
We look forward to having you back with us again soon!
Other than we had to wait for the shuttle for about 15 mins (around 1am). Our short stay was very comfortable. It was an older hotel but very clean and kept up nicely. The front desk staff was very pleasantly and inviting.
Response from heather h, General Manager at Four Points by Sheraton Detroit Metro AirportResponded 2 weeks ago
Thank you for staying with us. I am happy to hear we exceeded your expectations. We look forward to seeing you on your next stay. Hope the rest of your travels were uninterrupted. Have a great day!
Plainly and Simply, Margie and Joanne made me personally feel welcome to the level at which I feel when I go to my family home for Thanksgiving. It is odd writing this type thing bc I never have felt compelled to wrote this to acknowledge...More
Flight got cancelled so I booked this hotel while waiting for a refund. Between 9pm and 10pm had to call twice to get the shuttle bus to show up. Staff that answered phone was either really busy or just having a bad day - not...More
Response from heather h | Property representative |
Parking is complimentary overnight while registered. Once you check out you will take your car to Airlines Parking. Airlines parking is $10 a day in their secure lot a block away from the hotel. Have a great... More
Parking is complimentary overnight while registered. Once you check out you will take your car to Airlines Parking. Airlines parking is $10 a day in their secure lot a block away from the hotel. Have a great trip!