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All reviewsfront deskrenovations are completeslow internetnice indoor poolnice hotelcinnamon rollsroom was cleanqueen suitebiscuits and gravyquiet areawould stay againbreakfast was includedyogurtother hotelsbusiness centerthird floorsmall refrigerator
Our daughter loves the Holiday Inn Express chain so we gave this a shot. It’s easy to access off the freeway and is a short drive to downtown South Haven. Another nice thing if you need supplies or groceries there is a Wal-Mart and Meijer...More
Response from Jenniffer H, Loyalty Champion at Holiday Inn Express South HavenResponded 2 days ago
Thank you for your review! We take all feedback seriously, and will use your comments to help improve the hotel. I hope you will give us another chance. As you stated, we are under renovations at this time, and the breakfast area is one of...More
I love this hotel. It smells so good! The place is clean and the staff is very friendly. The beds are comfortable. The shower is nice. The rooms are spacious and clean. 24 hr fitness center. Nice indoor pool. Plenty of shopping near by.
Response from Jenniffer H, Guest Experience Champion at Holiday Inn Express South HavenResponded 22 March 2018
Thank you so very much for your AWESOME review! We appreciate you taking the time out of your day to let us know how we are doing. Wait until you see the new renovations we are in the process of implementing!
When we first arrived in the room it felt very muggy, which is usually a given. We turned the ac on and headed out to explore. Upon arriving back, the room was still muggy. I decided to take a look at the register vent, which...More
Response from Jenniffer H, Loyalty Champ at Holiday Inn Express South HavenResponded 1 week ago
Very sorry about the issues you encountered. I hope upon completion of our renovations you will give us another shot. We will be going back over EVERYTHING to make sure nothing was missed. And I will also have management talk to the housekeeping staff about...More
My husband and I stayed overnight while in South Haven visiting family. The hotel is mid renovations but our room looked like it had been updated. We had a large corner room which was nice. I did have to email after our stay about not...More
Response from Jenniffer H, Loyalty Champion at Holiday Inn Express South HavenResponded 1 week ago
Thank you so much for staying with us and for taking the time out of your day to give us this review. We will make sure to take this valuable information to help make the hotel a better place to stay.
Looks like you stayed...More
Hotel just started roof repair on the back side and the noise is awful if you stay on that side. We were really surprised to awaken to bunch of loud banging, motors and drilling as the construction crew started their work at 7AM! We certainly...More
Response from Jenniffer H, Loyalty Champion at Holiday Inn Express South HavenResponded 4 weeks ago
We are so sorry you experienced a pretty rough stay. We hope you come visit us again when all renovations are complete.