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Holiday Inn Express South Haven

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Holiday Inn Express South Haven
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164 Reviews from our TripAdvisor Community

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Showing 159: English reviews
Ann Arbor, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2015

Even though the room was barely ready at 3:15 (we had to wait for towels), the staff was extremely friendly and accommodating great location--- near highway, grocery stores, and just a few minutes drive to downtown and the beach. Felt very safe traveling alone with my two kids.

Helpful?
1 Thank Cwells0528
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Cwells0528, Thank you for the feedback for what we can improve on! I am glad to hear our staff was accommodating during your stay. Thank you for your patience waiting on the towels. We hope you come back to South Haven again soon. More 

Wilmington, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2015

Better late than never for a review, right? This hotel went beyond our expectations. We were given a complimentary upgrade to an executive suite. They stocked the kitchenette drawers with plates, bowls, cutlery and a bottle/can opener. The room was spacious and put off a relaxing atmosphere. The front desk staff was very polite and welcoming. Breakfast was nice as... More 

Helpful?
2 Thank Emmy J
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Dear Emmy J, Wow, thank you so much for the compliments about our staff!! I will be sure to pass this on. We love being able to upgrade for special occasions if this is available and are happy we exceeded your expectations. Come see us again soon, South Haven is calling. Sincerely, Nicole More 

Chicago, Illinois
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 July 2015

We just got back from a couple days here. Very nice rooms, clean and remodeled since the last time we were there. Staff was friendly, reservation went well, check out was a breeze. Morning breakfast was very nice 6:30-9:30am. Well set up self served, good variety.

Helpful?
1 Thank itslimetime
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Dear Itslimetime, We take pride in our cleanliness and the hot breakfast every morning. Thank you for the thoughtful notes. We are excited that you enjoyed being in close proximity to downtown and that you enjoyed your stay! Please call us again when travels bring you back to South Haven! Sincerely, Nicole More 

Sun City, Arizona
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 July 2015 via mobile

Booked 2 rooms 6 months in advanced for a family reunion, one a standard room one a handicap room. Arrived about 5 pm and the handicap room on first floor was taken so was given handicap room on second floor. It was a long walk for a person with a walker. The standard room was so close to the breakfast... More 

Helpful?
Thank judy b
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear judy B, We try to accommodate every guest's requests for a specific room or floor as much as possible, however each of our handicap rooms is in the same area of our hotel but one on each floor. Since the guest prior to you had already been in the room before your check-in date, we could not ask them... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 July 2015 via mobile

It's probably my fault that I didn't complain..but was not happy with out room. I booked last minute so paid a lot of money for our room...which makes me regret not saying anything even more..but we were there to enjoy a long weekend and I didn't want to complain. It was just that our room was sooo damp and mildewy/musty.... More 

Helpful?
1 Thank Marci F
Nicole V, Manager at Holiday Inn Express South Haven, responded to this review

Dear Marci F, We appreciate your feedback and we are looking into what is causing the smell in that room. Please contact me at the hotel, we do not want to have anyone leave unhappy from their stay. I look forward to hearing from you. Sincerely, Kyle Green More 

Livonia, Michigan
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 July 2015

Room was clean and the staff was nice, but our room was barely ready by 3pm (the time of check in) and the walls are very thin. If you have a problem with elevators I recommend not staying here as theirs is very old, small and rickety. Continental breakfast was a nice amenity but the quality wasn't great.

Helpful?
Thank jessiestacks
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Thank you for taking time to provide us some feedback on what we can do better. We recently had our Elevator company in to help ease the ride. If you are light sleepers, we always recommend asking for a third floor room away from the elevator. We hope you choose our hotel again and we can provide the great service... More 

Toledo, Ohio
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 July 2015

This was our third time staying at this hotel. the staff is wonderful and the hotel itself is well kept. it has great proximity to the highway and is a straight shot down the road to South Haven. Good breakfast in the dining area then off to the beach!!!

Helpful?
Thank toledotravlncpl
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Dear toledotravincpl, We are happy to hear you enjoyed your visit for the 3rd stay and that our staff treats you well!! We take great pride in our hot breakfast and it's great to hear how we are doing. We hope travels bring you back for a 4th stay with us soon. ;) Sincerely, Nicole More 

Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 July 2015 via mobile

We had a great experience at this hotel. The room was very spacious, we had a king bed with a pull out couch for our 4 yr old and there was more than enough room for a pack n play for our toddler. The breakfast had a lot of choices but I wish there was more seating. We enjoyed the... More 

Helpful?
Thank Kk122
Nicole V, Director of Sales at Holiday Inn Express South Haven, responded to this review

Dear Kk122, Thank you for taking the time to provide us feedback, good and how we can improve. We appreciate the comments so we can resolve any issues for the future. We hope you can come see us again soon! Sincerely, Nicole More 

Chicago, Illinois
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 July 2015 via mobile

I wound up there because I thought it was a different Hotel but in a haste to book due to unexpected travel I wound up there. It was a bit more pricy than your typical HIE especially fir a small town but it was also upgraded a little more along the lines of your typical Sheraton. I didn't realize they... More 

Helpful?
1 Thank dominik712
IHGCare, Guest Relations Manager at Holiday Inn Express South Haven, responded to this review

Dear dominik712, Thank you for taking the time to review our hotel. I appreciate your kind comments especially towards our pool facility. I truly hope that you will come back and allow us to serve you again in the future. Sincerely, Faith R Case Manager IHGCare More 

Monroe, Michigan
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 July 2015

Made these reservations back late January through Booking.com. South Haven and the entire area around is pricey due to being a tourist area so if you are on a tight budget, look outside the South Haven/Saugatuck area. 1.) Had asked 10 days prior for an early check-in (noon) but was unable to check in at that time as they were... More 

Helpful?
2 Thank lojoda

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 

Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix St, South Haven, MI 49090-7150
Region: United States > Michigan > Van Buren County > South Haven
Price Range: RM427 - RM791 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express South Haven staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express South Haven staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room at this hotel will be a pleasant stay.”
 of 5 bubbles angele125, 16 Nov 2016 | Read review
“Ask for a room away from the breakfast area.”
 of 5 bubbles wawaseelady, 3 Aug 2016 | Read review
“Ask for third floor, and well away from elevator”
 of 5 bubbles 397annef, 2 Apr 2016 | Read review
“we were on the 3rd floor. It was good.”
 of 5 bubbles 860aine, 29 Oct 2015 | Read review
“Elevator is very noisy - ask for a room away from the elevator.”
 of 5 bubbles coolcarm, 27 Oct 2015 | Read review
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