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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

102 reviews
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Traveller (3)
Room & Suite (6)
Dining (2)
Overview
  • Excellent25%
  • Very good20%
  • Average16%
  • Poor10%
  • Terrible29%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (102)Write a Review
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1 - 5 of 102 reviews
Reviewed 8 December 2017

It was not nearly as bad as other reviews would have you believe! Be under no illusion though its not a fancy or grand establishment, its basic, but more than good enough for the price asked. The corridor was consistently dirty so maybe the common...More

Thank Chris L
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 9 December 2017

Chris, thank you for reviewing your stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your comments with...More

Hotel's Favourite
Reviewed 30 July 2017

I just stay one night Friday july 28 2017, since this is a pet friendly hotel, I ask for a Pet Free Room. I checked in around 4.30pm. The girls behind the desk were really friendly, maybe one was a trainee not sure. They gave...More

Thank mike h
Response from 00esa, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 31 July 2017

Mike, thank you for sharing your experience at Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are delighted to read you loved the comfort of your clean room and were impressed with the service provided by our courteous associates. It was a...More

Reviewed 28 November 2017

I am always satisfied with y stay. I have been there several time and the experience is great every time. I will definitely be staying there again. The people at the front desk are always pleasant even when they are busy. My visit was wonderful.More

Review collected in partnership with Extended Stay
Thank T9203OScherylh
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 28 November 2017

Cheryl, we love having guests return to stay with us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Thanks for making us your "home away from home" in the Detroit...More

Reviewed 27 November 2017

I got an amazing deal on Hotwire to stay here for some Black Friday shopping. The room was ok. It was clean and a decent size. There were quite a few issues though. I parked at the back and the key reader does not work...More

Thank Born2Travel_Canada
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 29 November 2017

Please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the attentive customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen...More

Reviewed 22 November 2017

I would not recommend visiting this location due to lack of maintenance and how loud the environment. It's hard to relax when you are back in the room with the loudness of the staff working as well as the thin walls/roof that allowed other guests...More

Review collected in partnership with Extended Stay
Thank erictA9314UQ
Response from 00esa, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 23 November 2017

Thank you for your review. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
US$75 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$75 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (3)
Room & Suite (6)
Dining (2)
Hotel & Grounds (5)
Bathroom (1)
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Room Tips
"The better rooms are on the opposite side of the freeway. Rooms on the back of the hotel don't encounter..."
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"Loud people are all over. You won't know until their right next door. Or across the hall."
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"Bottom floor."
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"Stay somewhere else."
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