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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

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Traveller (3)
Room & Suite (7)
Dining (2)
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Overview
  • Excellent28%
  • Very good19%
  • Average16%
  • Poor12%
  • Terrible25%
Travellers talk about
“hassle free”(2 reviews)
“felt like home”(2 reviews)
“kitchen area”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (108)
There are newer reviews for Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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All reviewshassle freefelt like homekitchen arearecommend this hotelbed was comfortablefirst floortrashpanskitchenettesleeping
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31 - 35 of 108 reviews
Reviewed 28 July 2016

We stayed at this location, which ended up being a bad idea. The entire roof and upper floors are under construction, which is very distracting and annoying for guests. There are nails from roof construction all over the parking lots and management is doing nothing...More

1  Thank GrandRapidJA
Response from Manager_11525, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 16 August 2016

I received a copy of your review, and wanted to take a moment to personally respond. We are disappointed to hear that you did not have an enjoyable stay with us due to our construction. Thanks to your comments, we will be able to use...More

Reviewed 23 July 2016

We come to the Southfield, MI area once per year and stay for a week. This was the first time we tried an Extended Stay and did not know what to expect. For the price, we expected something like a Fairfiled Suites, but instead got...More

3  Thank njcronk
Reviewed 16 July 2016

We are medical students who stayed in southfield for one month working at a nearby hospital. This hotel suited our needs by being a clean roof over our heads and a safe place to keep our car. We had the deluxe room which had a...More

Thank Kim A
Reviewed 22 June 2016

I had a house fire last year, I stayed at this hotel for 3 months. It turned out to be a wonderful experience. The staff was great special thanks to the managers Carol and Amber thank you. I would definitely recommend this hotel.More

Thank elthompson92
Response from Manager_11525, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy.Responded 27 June 2016

Thank you for taking the time to write such a positive review of your stay. I am pleased to hear that Carol and Amber were able to accommodate you properly and provide you with a great experience. Thank you again for your review. It would...More

Reviewed 2 June 2016

No ice trays, the room was dirty meaning dusty had collected on lamps, tables the bathroom sink handles look like you wouldn't want to touch them like they have never been clean. The towels were dirty. The bed skirt was so wrinkle you would have...More

1  Thank zam826
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
US$72 - US$98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$72 - US$98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (3)
Room & Suite (7)
Dining (2)
Questions & Answers
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palrobyn
I have never considered towels at a hotel an accommodation; I thought of it being a requirement. However, upon our arrival we checked and noticed there was no linen provided for the sofa bed. I immediately called the front desk to ask for linen. The room phone was horrible, you could barely hear the receptionist. However, about 10 minutes later I get a call on the room phone telling me the linen is ready for me to pick up at the front desk. I was flabbergasted, you want me to come down to get the linen? Nevertheless, I checked in with 4 guest. So I noticed it was only one facial towel in the room. I asked the front desk since I’m at the front desk to pick up my linen can I have some more towels. It was only one face towel. They explained to me that I must turn in the dirty towel to get one new towel. How is that possible and it is 4 of us in the room. I have never experienced this level of service and it is utterly ridiculous the level of comfort you offer your guest . Not to mention the folded paper that was put up under the refrigerator to make it leveled. This hotel should be labeled as a motel based upon the services provided. I’m disgusted!!!!
4 February 2018|
Answer
Response from Charlene L | Reviewed this property |
I didn't have that issue. I did ask for more towels and was given them without turning them in...I agree this should be a motel. The service here sucks.
0
Votes
Room Tips
"Bring your own utensils or buy them from Walmart or Meijer."
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"Lower floor was perfect"
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"Maybe away from desk, and outside door"
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"The better rooms are on the opposite side of the freeway. Rooms on the back of the hotel don't encounter..."
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