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Embassy Suites by Hilton Detroit Southfield

Booking.comUS$134*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$159*
US$134*
US$159*
US$134*
US$159*
US$134*
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Embassy Suites by Hilton Detroit Southfield
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770 Reviews from our TripAdvisor Community

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Showing 763: English reviews
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Detroit, Michigan
Reviewed yesterday NEW

some of the employees need a class in guest etiquette and how not to be discussing their job situation or personal problems in front of the guest. The rooms were very nice and the event I was there for was excellent. The location was excellent and if you are planning an event this would be an ideal location.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank F6415KClindat
HOTEL’S FAVOURITE REVIEW
Reviewed 24 January 2017 via mobile

I have been coming to this hotel for 3 weeks straight, booking a minimum of 2 rooms per stay. Aubrey does a great job of recognizing me upon arrival and thanks me for being a Diamond member. Bar service with Stephanie, worst experience ever! It has gotten to the point where I asked for the bar schedule and will only...

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Helpful?
2Thank Mike R
About Hotel's Favourite Review
Jon Z, Manager at Embassy Suites by Hilton Detroit Southfield, responded to this review

Dear. Mike R, We appreciate you taking the time to post your comments and the positive comments regarding Aubrey. However, we are surprised about your comments regarding Stephanie because our observations of her performance have also been working diligently for our guests, and we are happy that she is on our team. If this issue has not been resolved to...

Indianapolis, IN
Reviewed 1 week ago

I brought my family and my friend's family up to Detroit for the auto show back in January and this is where we stayed for the weekend. Check in went smooth, the rooms were older, but clean and everything worked as needed. There were definitely some partiers in the building that weekend, and it was very loud, but as long...

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Helpful?
Thank IndyBruin
Calumet City, United States
Reviewed 1 week ago

No proper handrails for safe entry into bathtub. Shower head too high. Dim light in bathroom. Phone jack in bathroom without cover. No safety strips to minimize slipping. Room too far from elevator(room 217).

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 740brendaj
Sterling Heights, United States
Reviewed 1 week ago

We had issues from start to finish with this hotel (still have issues not resolved and it has been a week and a half since our stay). We had about 15 rooms blocked for our wedding. We got there and our reservation was incorrect, the day of my wedding we were told at the ceremony that there would not be...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 535shelbyg
Reviewed 1 week ago

My sister prepaid 2 suites online directly from Embassy Suites for 1 night. We go to check in and Shawntia "helped" us. Shawntia then asked for my sister's credit card. My sister explained that she already paid online...then she says "oh right i see that you paid right here" then she said she still needed the card which she said...

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Helpful?
Thank Brittani S
California, United States
Reviewed 1 week ago

I will never return to this Embassy Hotel. They make themselves appear as the victims when you ask about hospitality necessities. The reception desk clerks frequently are storytellers when you ask about issues regarding hospitality, the printer not working in the business center, and cleaning of rooms!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 224sheldonb
Richmond, Virginia
Reviewed 2 weeks ago via mobile

Visiting my mother who lives in the city of Detroit. Drove all day and arrived early Saturday evening at this property - just in time to unpack and mosey on down to the managers special - well drinks, hummus and veggies - not bad. And then - they came. They being teenagers ranging from 14 on up - visiting several...

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Helpful?
Thank midlomonarch
Reviewed 2 weeks ago

The staff here is very friendly efficient and professional, however, the hotel itself is in a sad state of disrepair and needs serious attention to updating and conditions. One the first day, only 1 of 3 elevators was working because rowdy spring-breakers had severely damaged the other 2. Walking down the hallways, all the room doors are covered with dents...

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Helpful?
Thank Ronda G
Rockville, Maryland
Reviewed 2 weeks ago

I cannot believe this hotel is related to any Hilton Brands. It severely lacks in maintenance. The place is dated, dirty, very poorly operated. Only one of three elevators worked during my four night stay, despite multiple complaints by guests (maintenance claimed they did not know). CNN was out, and they blamed DirecTV. Stains on rugs. Poor housekeeping - a...

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Helpful?
Thank Mario M

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
***WE ARE CURRENTLY UNDER-GOING A MULTI MILLION DOLLAR RENOVATION. COMPLETION IS EXPECTED MARCH 2016*** The Embassy Suites Detroit - Southfield is the only full-service, all-suite hotel in the center of it all. Our Detroit - Southfield hotel is just 20 minutes away from almost every metro area destination. Business and corporate guests find the volume of local and high-profile businesses in the hotel's vicinity impressive and convenient. Enjoy spacious, two-room suites equipped with all the amenities of home including two modern televisions, plush furnishings, a small kitchenette, and luxurious bathroom. Wake up every morning to a complimentary cooked-to-order breakfast, and cap off the night with our complimentary Evening Reception happy hour. Our friendly staff can address all your needs and will ensure a pleasant experience. We look forward to seeing you, and we hope you enjoy your Southfield stay! ... more   less 

Additional Information about Embassy Suites by Hilton Detroit Southfield

Address: 28100 Franklin Rd, Southfield, MI 48034-5514
Region: United States > Michigan > Southfield
Price Range: RM551 - RM762 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Detroit Southfield 3*
Number of rooms: 239
Reservation Options:
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Also Known As:
Embassy Suites Detroit Southfield Hotel Southfield
Embassy Suites Southfield
Southfield Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Detroit Southfield staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Detroit Southfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
542brittanis, 15 Apr 2017 | Read review
“Stay elsewhere”
Tabacon1, 7 Apr 2017 | Read review
“Rooms not facing traffic are better”
leahmichelle1647, 29 Mar 2017 | Read review
“Room 804's heating/cooling system was inoperable but didn't affect my sleep comfort.”
975terryg, 25 Mar 2017 | Read review
“Stay away from elevators ... lots of dinging noise.”
Ja-Rn-7, 16 Jan 2017 | Read review
5 of 5
Booking.com
US$134* /night
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PricelineUS$134
TripAdvisorUS$134
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Prices are for 1 room, 2 adults
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