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Came here for a week for business and enjoyed every day of the stay. The front desk service was excellent and very responsive. Faiz was very helpful and accommodating along with everyone on staff. The room was clean and the stay was quiet. I would...More
1 Thank Marcus S
Response from 00esa, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 1 week ago
Marcus, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments...More
Great room it was clean and comfortable. Nice recliner chair to watch tv. FAIZ was very helpful what a great personality.The staff goes out of their way to help you.Bathroom was spotless and lots of hot water. Nice quick breakfast.Cant complain. ThankyouMore
1 Thank rob s
Response from 00esa, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 2 weeks ago
Rob, thank you for the excellent review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that the service you received from Faiz went a long way in making your stay a memorable one. On behalf of everyone here, we...More
I had an unusual bad experience with this branch, usually I don't have any problem staying at Extended Stay America. Unfortunately, we got a room that was not necessarily clean. The towels provided in the bathroom got hairs on it and also on the bed....More
Thank Johan G
Response from 00esa, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 3 weeks ago
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may...More
We enjoyed our 1 nt stay. The room had some upgrades, although the stove top & cabinets could use an upgrade. The bedding was comfortable & the room was a good size. The kitchenette was nice to have. The hotel itself is very quiet. They...More
Thank Karen Z
Response from 00esa, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 4 weeks ago
Karen, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and had a peaceful stay with us. We appreciate your feedback and look forward to welcoming you both back soon.
I stay here about once a month never have I had a problem always greeted by a great staff room always clean I can't think of 1 negative thing about this establishment I would recommend this hotel to everyoneMore
Thank Antonio M
Response from 00esa, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 22 July 2018
Antonio, thank you for making Extended Stay America your home away from home. We are delighted to know you loved your well-maintained accommodation and that you also appreciated our courteous associates. Thank you for the recommendation, and we cannot wait for your return visit.