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Extended Stay America - Detroit - Sterling Heights

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Traveller (30)
Room & Suite (28)
Dining (2)
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Overview
  • Excellent46%
  • Very good26%
  • Average12%
  • Poor6%
  • Terrible10%
Travellers talk about
“extra pillows”(2 reviews)
“ice trays”(2 reviews)
“house keeping”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (158)
There are newer reviews for Extended Stay America - Detroit - Sterling Heights
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21 - 25 of 157 reviews
Reviewed 25 July 2016

My fiancé and I had a moving mishap and were forced to stay in a hotel with our pet. Extended stay was affordable, friendly, and convenient. When we were unable to check out on time, the hotel graciously extended the check out. Because of some...More

Thank NotoriousCanadians
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 29 July 2016

Thank you for writing such positive comments in your review. I'm glad to see you enjoyed our affordable price and pet-friendly rooms. It is also good to see that our staff was able to accommodate you so well. Thank you again for sharing your experience...More

Reviewed 18 July 2016

We stayed in the hotel two nights, this was not a pleasure trip, we went to my aunt's funeral. I should have know something was wrong with the staff at this place when they didn't understand that I had booked and paid online. The guy...More

Thank Esquire19
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 2 August 2016

I received a copy of your review, and wanted to take a moment to personally respond. The incident that occurred and the lack of customer service you received from one of our staff members is unacceptable. A meeting will be held with our staff to...More

Reviewed 11 July 2016

I had a room elsewhere all planned out, but then it fell through leaving me with no where to stay. I checked out the Extended Stay in Sterling Heights because it is close to where I am working. I was helped out by one of...More

1  Thank _nschmidt555
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 15 July 2016

It is pleasing to know we were able to accommodate you on such short notice. I'm glad you check in went well and your overall stay was a great one for the affordable price you paid. Thank you again for sharing your experience with us....More

Reviewed 2 July 2016 via mobile

Hotel was clean, no ice machine, no pool. Staff seemed friendly. Bathroom very small could hardly stand and shut door. Room had old smell to it, had to go buy candles to get rid of smell. Bed is comfortable.

Thank Andrea W
Reviewed 30 June 2016

My 2 day stay was made excellent, by the accommodations afforded to me by the desk clerk Faiz. Faiz truly turned what could have been a disastrous situation in to a overwhelming success by granting me a request which made it possible to fully enjoy...More

2  Thank Colin R
Response from Manager_11525, Manager at Extended Stay America - Detroit - Sterling HeightsResponded 15 July 2016

The team and I appreciate your positive remarks. I am thrilled to read that Faiz was able to handle your situation and accommodate you so well. He will be informed on the excellent job he is doing for guests. The staff and I would like...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$82 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$82 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (30)
Room & Suite (28)
Dining (2)
Pool & Beach (1)
Questions & Answers
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mbuns
23 September 2015|
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Response from Ryan J | Reviewed this property |
The room itself didn't have hair dryers but the front desk has extra items. Possibly hair dryers. They were very accommodating.
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Room Tips
"There are no good rooms in this hotel! If they needed to service my room, they should have booked me in..."
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"You can easily cook in here! The hotel is in a good area and there are food places that are not too bad of a..."
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"good place to stay"
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"nook a room higher up"
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