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I am baffled as to how this hotel even had remotely good reviews. Apparently the place is going through renovations so I should excuse the unkempt appearance of the lobby and elevator, however the room was disgraceful. The look of it was unimpressive but didn't...More
4 Thank Brittany P
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 15 January 2015
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found the bed uncomfortable . I discussed your comments with...More
Great customer service by the hotel staff. Prompt when needed.Very accomidating with brand new rooms with new beds and all new furnishings. Under construction at this time but still very clean and cozy for a hotel doing major renovations. Convientely located near affordable shopping and...More
1 Thank dflynn0985
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 19 December 2014
Thank you so much for posting a review of our hotel. We are pleased to hear that you enjoyed our newly renovated rooms. We are also glad that our staff provided you with quality service.
Thank you again for your feedback. We hope to see...More
Got to the hotel a bit late. When I got there, the reclining chair seemed broken. The manager tried to get me another chair but after we went to several rooms and found other broken chairs in worse situation, I decided to keep that one...More
2 Thank Virgilio V
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 8 December 2014
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed having a kitchen in the room and the Grab-N-Go Breakfast. Please accept our apologies for the state of the recliner, please know that all of our...More
I enjoyed my stay michael was so nice.
he was extremely helpful and so funny. He attended to my every need while i was there. I was sad no more days was available for sweeties day weekend. I was so comfortable in that room and...More
4 Thank Angel N
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 28 October 2014
Thank you so much for sharing your experience with us. I am glad to read that you had such a comfortable stay with us. I am proud of my staff for providing me with such helpful and accommodating service. Thank you again for your review....More
I stayed in Extended Stay hotel in 2008 when I had to travel to US for my business trip. I stayed there for about a month. Best part was that I had to pay only$10 a day as I stayed more than a month thus...More
1 Thank Pari1905
Response from Manager_11525, General Manager at Extended Stay America - Detroit - Sterling HeightsResponded 23 October 2014
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found your room to be clean and quiet. As well, I'm happy that you were satisfied with the service provided by our...More
US$87 - US$114 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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