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Holiday Inn Express Hotel & Suites Waterford

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Holiday Inn Express Hotel & Suites Waterford
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106 Reviews from our TripAdvisor Community

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Showing 105: English reviews
1 review
Reviewed yesterday NEW via mobile

Went well, awesome breakfast buffet and kind staff. Everything was clean as well, one friend was bummed there weren't hot tubs in the pool area (he has a bad back) other than that I believe everyone thoroughly enjoyed our stay.

Helpful?
Thank Jenifer B
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank You for the review! we are glad to hear everyone enjoyed their stay. Some of our rooms do have Jacuzzis in them. Hope to see you next time your in the area. More 

Ada, Michigan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2016 via mobile

This was a quick in and out for us. Checked in late and the room was ready and waiting. Staff was friendly. Decore was updated and the room was clean. No fridge in the room. We had breakfast very early in the morning like 6:20. I was amazed that the food would look old and dried out at that time... More 

Helpful?
Thank JaneAshby
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for your review. We are glad the room met your standards and that you found our staff friendly. Some of our room styles do offer refrigerators and some do not. We are so sorry that your experience with our breakfast buffet did not met your standards. Your experience with our breakfast buffet is not typical and I apologize... More 

South Lyon, Michigan
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 September 2016

First thought when pulling up to the hotel was wow this is small. i've been to waterford lots of times just never realized how small it was. I am an employee of IHG and was there this past weekend and had a couple rooms reserved. i checked in she said there was an extra 20.00 fee (refundable) for incidentals, i... More 

Helpful?
Thank Samantha C
HIEXPRESSWATERFORD, Sales Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the review. We apologize for the confusion regarding the room deposit, as the amount does vary depending if your paying in cash versus credit card. I will pass this review along to Amber. We think she is awesome also! Thanks again for staying with us at the Holiday Inn Express and suites! More 

Kalamazoo, MI
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2016

We stayed here this past weekend and was happy with the hotel. We were in the lower level of the hotel, which is the basement and we had a small Air Condition box on the wall which did not do a very good job with cooling the entire King suite down. It did an ok job but the room and... More 

Helpful?
2 Thank drdre24
Lansing, MI
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 August 2016 via mobile

Stayed here for a wedding, our room was nice and clean and was near the quiet end of the building. The breakfast food was good. We had a three hour window between checkout and the wedding start time and the front desk gentlemen let us stay an hour past checkout. Very much appreciated.

Helpful?
Thank mattyinLansing
Hudson Valley, NY
Level Contributor
111 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 August 2016

I usually write my reviews within a week or two of staying at a hotel. I guess subconsciously I sensed there would be a problem later, since luckily I waited over a month to post a review. I stayed at the hotel twice, about a week apart, for one night each time. The staff I encountered were all very friendly,... More 

Helpful?
Thank usroadman
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear usroadman, First of all, thank you very much for your recent stay at our Holiday Inn Express & Suites Waterford, MI. I am so sorry to see you did not enjoy your overall experience with us, especially with the bed and customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a... More 

Sarnia, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 August 2016

We arrived without a reservation and booked in minutes, clean room, friendly staff and a good breakfast. The breakfast person saw us arrive 15 minutes before closing at 10 and got busy filling the buffet. More people arrived after us but she made us feel important and then asked if we were done before she started to clear. Well run... More 

Helpful?
Thank C K
Rodney, Canada
Level Contributor
274 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 July 2016

The Holiday Inn Express Hotel & Suites Waterford is a nice clean modern hotel with comfortable beds and linens. It is in a good location in Waterford close to restaurants and shopping. The front desk staff is friendly and helpful

Helpful?
Thank TheBugGuy
Swansea, Massachusetts
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 July 2016

Room was comfortable and spacious. Not the very cleanest, but ok. The pool was decent (my daughters favorite part) and I was very surprised by the breakfast selection. Very nice!! Eggs, sausage, gravy, pancakes, yogurt, oatmeal...something for everyone. Microwave and fridge in room a huge plus!! Everyone working front desk was friendly and helpful. This wasn't my favorite Holiday Inn... More 

Helpful?
Thank Jackdancer
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear Jackdancer, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the comfort of the room, the quality and selection of breakfast served, and for regarding our staff friendly and helpful. Your positive comments make... More 

Wyoming, Michigan
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 June 2016 via mobile

We stayed here for a concert at DTE. It was an okay distance to drive for this purpose. Room was clean but certain aspects were outdated and definitely needed replacing. The furniture looked nice and bed was okay but certain things like the drain in the bathroom were kind of dingy. Clean, but just needs fixture and carpet updating to... More 

Helpful?
Thank NMTM
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear NMTM, Thank you very much for taking the time to share your comments online. We are please you liked the breakfast selections we have to offer. We would like to apologize you were not well satisfied with the room accommodations you received and for any inconvenience you may have encountered that did not live up to your expectations. Your... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Waterford, Michigan a convenient Detroit Suburb.The Holiday Inn Express Hotel & Suites Waterford is centrally located in Waterford, Michigan. Conveniently located near several corporations and attractions, we are the ideal hotel for both the business and leisure traveler. We also have meeting space that can accommodate up to 75 people.Perfect for the business traveler, we are located 1 mile from the Oakland International Airport (PTK) and 40 miles from the Detroit Metro Airport (DTW). Local corporations within a 10 miles radius include; Chrysler, Delphi, and GM Proving Ground. Complimentary shuttle transportation is available within a 5 mile radius of the hotel. We are also within walking distance of several restaurants for your dining pleasure. Are you a sports enthusiast? We are located within 10 miles of the Palace of Auburn Hills and the Silverdome, 30 miles from Ford Field and Comerica Park. Concert goer? 3 popular concert venues are located within 10 miles from our hotel; DTE Energy Music Theatre, the Silverdome, and the Palace.Amenities all guests will enjoy include complimentary wireless Internet throughout the hotel, free local phone calls, and a complimentary hot Express Start breakfast bar each morning. Relax in our indoor heated pool or access our fitness center 24-hours a day. Visit Waterford, MI and Stay Smart at the Holiday Inn Express Hotel & Suites! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Waterford

Address: 4350 Pontiac Lake Rd, Waterford, MI 48328-1264
Region: United States > Michigan > Waterford
Price Range: RM509 - RM799 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterford 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Waterford
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Waterford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor was quiet, and away from the staircase...”
 of 5 bubbles 946ck, 8 Aug 2016 | Read review
“Double queen with pull out sofa very roomy!!”
 of 5 bubbles Jackdancer, 9 Jul 2016 | Read review
“Our room was nice and quiet but it was on the backside away from the road.”
 of 5 bubbles lillbulldog, 10 Jun 2016 | Read review
“We stayed on the first floor and it was very quiet!”
 of 5 bubbles cindye992, 30 May 2016 | Read review
“Ask for top floor away from stairs, elevator and vending area.”
 of 5 bubbles billp493, 13 Jan 2016 | Read review
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