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Holiday Inn Express Hotel & Suites Waterford

Booking.comUS$104*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$104*
US$104*
US$104*
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Holiday Inn Express Hotel & Suites Waterford
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110 Reviews from our TripAdvisor Community

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Showing 108: English reviews
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Milford, Delaware, United States
Reviewed 22 March 2017

I have been staying at this hotel for many years. The staff has always been very professional and extremely helpful. Breakfast is quite adequate. Numerous restaurants in the near vicinity for dinners.

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Helpful?
Thank Dottie G
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the rating and review! We are so happy to hear that your stay was enjoyable!

Sarnia, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 8 August 2016

We arrived without a reservation and booked in minutes, clean room, friendly staff and a good breakfast. The breakfast person saw us arrive 15 minutes before closing at 10 and got busy filling the buffet. More people arrived after us but she made us feel important and then asked if we were done before she started to clear. Well run...

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Helpful?
Thank C K
About Hotel's Favourite Review
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the rating!

Eagan, Minnesota
Reviewed 20 March 2017

I recently stayed at the Holiday Inn Express in Waterford and was impressed. The decor was up to date, the breakfast was fresh and delicious, the beds were very comfortable, there was just one tiny flaw. I am 6'4" and the shower head was set at approximately the back of my neck, requiring me to bend down to wash my...

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Helpful?
Thank markabaddon
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for letting us know about the issue you had encountered with the shower. I will bring it to the attention of my head engineer.

Reviewed 11 March 2017 via mobile

So I booked this hotel because it had a suite available for the night we needed. There was no bedding in the room for the pull out sofa (every other hotel with pull out sofa we've been to has bedding in a drawer in the room). The beds were comfy, the sofa bed wasn't so we didn't even use it....

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Helpful?
Thank Kmlkv
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

We are sorry to hear that your stay did not meet your expectations. we do keep the bedding for the sleeper sofas at the desk to ensure their cleanliness. I will follow up with my Housekeeping regarding the overuse of the air fresheners and timing of cleaning, as well as my desk staff regarding your check-in experience. Hopefully you are...

Reviewed 2 December 2016 via mobile

Went well, awesome breakfast buffet and kind staff. Everything was clean as well, one friend was bummed there weren't hot tubs in the pool area (he has a bad back) other than that I believe everyone thoroughly enjoyed our stay.

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Helpful?
Thank Jenifer B
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank You for the review! we are glad to hear everyone enjoyed their stay. Some of our rooms do have Jacuzzis in them. Hope to see you next time your in the area.

Ada, Michigan
Reviewed 18 October 2016 via mobile

This was a quick in and out for us. Checked in late and the room was ready and waiting. Staff was friendly. Decore was updated and the room was clean. No fridge in the room. We had breakfast very early in the morning like 6:20. I was amazed that the food would look old and dried out at that time...

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Helpful?
Thank JaneAshby
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for your review. We are glad the room met your standards and that you found our staff friendly. Some of our room styles do offer refrigerators and some do not. We are so sorry that your experience with our breakfast buffet did not met your standards. Your experience with our breakfast buffet is not typical and I apologize...

South Lyon, Michigan
Reviewed 6 September 2016

First thought when pulling up to the hotel was wow this is small. i've been to waterford lots of times just never realized how small it was. I am an employee of IHG and was there this past weekend and had a couple rooms reserved. i checked in she said there was an extra 20.00 fee (refundable) for incidentals, i...

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Helpful?
Thank Samantha C
HIEXPRESSWATERFORD, Sales Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the review. We apologize for the confusion regarding the room deposit, as the amount does vary depending if your paying in cash versus credit card. I will pass this review along to Amber. We think she is awesome also! Thanks again for staying with us at the Holiday Inn Express and suites!

Kalamazoo, MI
Reviewed 15 August 2016

We stayed here this past weekend and was happy with the hotel. We were in the lower level of the hotel, which is the basement and we had a small Air Condition box on the wall which did not do a very good job with cooling the entire King suite down. It did an ok job but the room and...

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Helpful?
2Thank drdre24
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the rating!

Lansing, MI
Reviewed 15 August 2016 via mobile

Stayed here for a wedding, our room was nice and clean and was near the quiet end of the building. The breakfast food was good. We had a three hour window between checkout and the wedding start time and the front desk gentlemen let us stay an hour past checkout. Very much appreciated.

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Helpful?
Thank mattyinLansing
HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the rating and review!

Hudson Valley, NY
Reviewed 10 August 2016

I usually write my reviews within a week or two of staying at a hotel. I guess subconsciously I sensed there would be a problem later, since luckily I waited over a month to post a review. I stayed at the hotel twice, about a week apart, for one night each time. The staff I encountered were all very friendly,...

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Helpful?
1Thank usroadman
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear usroadman, First of all, thank you very much for your recent stay at our Holiday Inn Express & Suites Waterford, MI. I am so sorry to see you did not enjoy your overall experience with us, especially with the bed and customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Waterford, Michigan a convenient Detroit Suburb.The Holiday Inn Express Hotel & Suites Waterford is centrally located in Waterford, Michigan. Conveniently located near several corporations and attractions, we are the ideal hotel for both the business and leisure traveler. We also have meeting space that can accommodate up to 75 people.Perfect for the business traveler, we are located 1 mile from the Oakland International Airport (PTK) and 40 miles from the Detroit Metro Airport (DTW). Local corporations within a 10 miles radius include; Chrysler, Delphi, and GM Proving Ground. Complimentary shuttle transportation is available within a 5 mile radius of the hotel. We are also within walking distance of several restaurants for your dining pleasure. Are you a sports enthusiast? We are located within 10 miles of the Palace of Auburn Hills and the Silverdome, 30 miles from Ford Field and Comerica Park. Concert goer? 3 popular concert venues are located within 10 miles from our hotel; DTE Energy Music Theatre, the Silverdome, and the Palace.Amenities all guests will enjoy include complimentary wireless Internet throughout the hotel, free local phone calls, and a complimentary hot Express Start breakfast bar each morning. Relax in our indoor heated pool or access our fitness center 24-hours a day. Visit Waterford, MI and Stay Smart at the Holiday Inn Express Hotel & Suites! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Waterford

Address: 4350 Pontiac Lake Rd, Waterford, MI 48328-1264
Region: United States > Michigan > Waterford
Price Range: RM376 - RM773 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterford 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Waterford
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Waterford staff and other travellers.
1 question
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Parma, Ohio
18 days ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Waterford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor was quiet, and away from the staircase...”
946ck, 8 Aug 2016 | Read review
“Double queen with pull out sofa very roomy!!”
Jackdancer, 9 Jul 2016 | Read review
“Our room was nice and quiet but it was on the backside away from the road.”
lillbulldog, 10 Jun 2016 | Read review
“We stayed on the first floor and it was very quiet!”
cindye992, 30 May 2016 | Read review
“Ask for top floor away from stairs, elevator and vending area.”
billp493, 13 Jan 2016 | Read review
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