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Comfort Suites Wixom

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Comfort Suites Wixom
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102 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Wixom
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Showing 100: English reviews
New York City, New York
Reviewed 23 May 2016

If you think a hotel room should have a working telephone, functioning TV and a toilet that flushes, this may not be a hotel for you. If you travel with your own plunger, this might work. Manager offered a 20% discount - unacceptable! And good luck getting through to customer support.

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Helpful?
Thank plsqual1
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities.I do thank you for bringing this matter to our attention and I assure you that we are correcting this...

Washington DC, District of Columbia
Reviewed 23 May 2016

This hotel is the dirtiest hotel I have ever stayed in. We found a used washcloth in our shower, a phone with visible dirt and our toilet didn't flush. When we called the front desk for help we were given a plunger and expected to fix it ourselves. My sister was in another room and she too did not have...

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Helpful?
Thank 332heidif
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you for choosing our hotel and hope you give...

South Carolina
Reviewed 23 May 2016

Had a wonderful two night stay. Front desk staff was friendly and accommodating. Double queen bed room was spacious, well equipped, clean, and comfortable for my brother and I. White bedding with comfortable bed! Enjoyed the bath products and the breakfast too. Location was convenient to Milford where I had an event that weekend, as well as the airport. There...

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Helpful?
Thank Lori S
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

Thank you so much for such a wonderful review you have of our hotel.Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this...

Port Sanilac, Michigan
Reviewed 19 May 2016

My children and their families were in town for a special event. I booked several rooms and the staff was extremely helpful in accommodating all our needs. Ariel and Chris were especially helpful. Actually each person we encountered at the hotel was very friendly and asked if they could help us in any way.

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Helpful?
Thank ThetaForever
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties...

Reviewed 17 May 2016

Very clean room. Bed was comfortable. The breakfast was excellent . Very friendly and helpful staff.. Close to shopping, gas and restaurants. Easy to find. RIght off the highway. I highly recommend staying here.

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Helpful?
Thank marie g
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the...

Reviewed 17 May 2016

Front desk employee was very friendly, and took very good care of us. The room was nice, bed very comfortable. We had a microwave, frig, and pull out bed in our King size room. The only con was the so-so breakfast. The same selection all three days we were there. Only sausage, which was on the spicy side, the eggs...

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Helpful?
Thank Chris B
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am sorry to hear that you did not thoroughly enjoy the...

Indianapolis, Indiana
Reviewed 28 April 2016

I was robbed. I don't appreciate staying anywhere that just flat out lies to you. And that exactly what happened at Comfort Suites Wixom. I notified the front desk before I arrived that I only needed the room for 2 days instead of 3 days. I was told not problem. I asked for receipt for my stay when I was...

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Helpful?
Thank trimedxjohn
General M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

Dear trimedxjohn, Thank you for taking the time to write this review and share your experience. I apologize that you are not made aware of the additional charge on your stay. I will discuss this concern to the management so they can assist with this thoroughly. Your satisfaction is important to us and we will be using the feedback you...

Kendallville, Indiana
Reviewed 20 March 2016 via mobile

Check in is at 3pm we arrived at 4:30 and had to wait over an hour for our room to be cleaned that we had previously reserved over a month ago. I understand they might have been busy or what not but that is not our concern. We tried to not get upset but it just got worse. We were...

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Helpful?
1Thank monicajimmyagee
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

I regret to discover that you weren't thoroughly impressed with our accommodations and services during your most recent stay.We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue...

Reviewed 15 February 2016 via mobile

My fiance and I had a lovely visit. We we're there celebrating our 3 year anniversary and we got engaged... The room was lovely and the service was great. We will definitely be visiting again and we would definitely recommend this hotel to others.

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Helpful?
Thank Sarah G
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

Congratulation to your engagement! We are very happy to discover that you had such a pleasant experience with us! We are excited to hear that we have been an important part of your lives and travel convenience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring...

Orlando, Florida
Reviewed 4 February 2016 via mobile

Had the pleasure of staying here for 5 nights the management team from Test team are absolutely amazing over the last month I've gone through a whole new refurbishment. After reading the other comments I was a little scared but I find this location to be absolutely wonderful clean rooms well maintained pool and workout facility free breakfast and on...

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Helpful?
Thank Chad R
Jessica M, Guest Relations Manager at Comfort Suites Wixom, responded to this review

Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly renovated all suites hotel. Free parking, free wi-fi, heated in-door pool, 24 hour fitness center, business center, pull out sofa in every room, mini fridge, microwave in every room, coffee machine,complimentary hot and cold breakfast, complimentary dinners on Tuesdays,Wednesdays and Thursdays.Located off of I-96 highway. ... more   less 

Additional Information about Comfort Suites Wixom

Address: 28049 S Wixom Rd, Wixom, MI 48393-3405
Region: United States > Michigan > Wixom
Price Range: RM450 - RM526 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Wixom 2.5*
Number of rooms: 91
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Also Known As:
Comfort Suites Wixom Hotel Wixom
Wixom Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites Wixom staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for suite room away from the entertainment section of hotel.”
 of 5 bubbles ralphwilhelm1, 4 Dec 2016 | Read review
“The TV shuts off automatically and the A/C units arent as cool as we would have liked”
 of 5 bubbles RichC45176, 7 Nov 2016 | Read review
“The top floor rooms are less noisy!”
 of 5 bubbles ElaineDB, 19 Jun 2016 | Read review
“I was asked which floor I would like to stay on. I really liked that they offered a choice. 4th floor was quiet and peaceful.”
 of 5 bubbles 459LoriS459, 23 May 2016 | Read review
“Ariel and Chris were very helpful If you stay here ask for them.”
 of 5 bubbles ThetaForever, 18 May 2016 | Read review
5 of 5