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Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
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513 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza MSP Airport - Mall of America
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Showing 504: English reviews
Reviewed 10 February 2017 via mobile

On a positive note the inside of the rooms themselves were not bad. But WiFi was very slow. Only used it for email, social media and video chat, struggled with all. Had to get engineering to fix my door lock/handle because didn't work, several coworkers complained of similar issues with their doors. No complimentary coffee in the morning in the...

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Helpful?
2Thank jimboslice24060
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

jimboslice24060, Thank you for taking the time to offer your feedback. We deeply apologize that your overall stay did not meet your or our expectations for a guest experience. Thank you for being your issue with our WiFi to our attention, we pay close attention to all feedback to fix issues and enhance our hotel for our guests. We apologize...

Winnipeg, Canada
Reviewed 2 February 2017

This is a popular place for Delta to send you when they screw up your travel. The main floor and front desk are under construction (Feb 2017) so you have to go to the second floor to check in and out. Not too big of a deal. Room was very nice, large - 2 queens and a couch, fridge, microwave,...

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Helpful?
1Thank Rob M
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Rob M, Thank you for taking the time to offer your feedback on your stay. We pleased to hear you enjoyed your large guest room as well as the cleanliness of it. We look forward to providing an even more welcoming and modern lobby for our guests with our renovations completion right around the corner. We look forward to welcoming...

Cochrane
Reviewed 2 February 2017 via mobile

I was put up at the Crowne Plaza by Delta, as they had overbooked my flight. The staff at the Crowne Plaza were fantastic, and very friendly. The room was comfortable and very clean. The bed was very comfortable, with pillows like clouds. Fantastic hotel shuttle service to and from MSP. I would definitely recommend the Crowne Plaza to anyone.

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Helpful?
Thank Robyncicle
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Robyncicle, Thank you for the 5 star review! We are happy to hear that you enjoyed your stay, and enjoyed your comfortable guest bed with cloud-like pillows! We take pride in our staff delivering those excellent guest experiences. The shuttle service is complimentary and running every half hour for our guests convenience. We look forward to welcoming you back again...

Minneapolis, Minnesota
Reviewed 29 January 2017 via mobile

The only good experience we had with this hotel is that it was clean. However, we got there and they only had rooms with 2 full-size beds in them. The beds were very stiff and the sheets on the bed felt like paper, very stiff and not soft at all. The TV did not work well. There was a TV...

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Helpful?
Thank jlaw35
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

jlaw35, Thank you for the feedback. We deeply apologize that the TV in your guestroom was having connection issues. Please feel free to contact the front desk with an issue such as this so that guest service can be provided. We are pleased to hear that our hotel and fitness center met your and our cleanliness standards. We hope to...

Billings, Montana
Reviewed 25 January 2017

I got this place on Priceline after needing a place to spend the night in Minneapolis after returning from St. Maarten. When I read the recent reviews, I was horrified. The place sounded awful. However, from the comprehensive response to my first email query through the shuttle pickup to the quick check in at midnight, I thought I was treated...

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1Thank MTuser
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Good Afternooon M Tuser, Thank you taking the time to offer your honest and valuable feedback. We are happy you were able to experience the convenience of our complimentary shuttle service! Renovation can bring some difficulties but we want to create an even more welcoming and modern environment for our guests. We hope to welcome you back again soon!

Reviewed 24 January 2017

We stayed here the night before we flew to Mexico. We ate in the restaurant down stairs. The food was very good and the wait staff was very personable and attentive. The rooms were very spacious and comfortable. We left our car there for a week with the park and fly option. When we came back everything was safe and...

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Helpful?
Thank Dewie R
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dewie R, Thank you for the 5 star review, we appreciate all feedback! We are happy to hear that your service and food were well enjoyed. We are happy you were able to experience the convenience of our complimentary airport shuttle running every half hour! We look forward to welcoming you back again soon and hope you enjoyed your trip...

Reviewed 20 January 2017

Booked this hotel for a quick layover before a morning flight to a warmer destination. Check in: Check in went smooth. We arrived after the regular check in time so, check in went as expected with no trouble at all. Room: The room was your average hotel room. If you have stayed at a crowne plaza hotel, then this fits...

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Helpful?
Thank Roman_Williams-Ervin
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Roman_Williams-Ervin, Thank you for taking the time to offer feedback on your experience. We are happy that you had a smooth experience overall for your layover stay here in the Minneapolis area. We want to provide all guests with convenient transportation to and from the MSP International Airport (running every half hour) as well as Mall of America. We hope...

Duluth, Minnesota
Reviewed 20 January 2017

This was simply one of the worst experiences i've ever had! First off they were doing renovations but didn't bother to tell us the pool wasn't open! The only good thing about this hotel was the shuttle driver who took us to Mall of America! We picked this hotel because it was close to the airport. We didn't want to...

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1Thank duluth91011
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello duluth91011, We apologize that you did not receive notification of the pool being closed. As soon as we knew of the dates we notified the brand, third party sites as well as posted on our website to try and alert all our guests. We also had made arrangements to shuttle guests to a nearby location to utilize a pool....

Winnipeg, Canada
Reviewed 15 January 2017 via mobile

I felt totally screwed over at this hotel. First of all the room we reserved was supposed to have a king size bed and the room we got had 2 double beds. When we phoned to request a room change, they told us that those rooms were gone. What's the point of reserving a room type if it is completely...

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Helpful?
Thank nicole122222
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

nicole122222, Thank you for offering your honest and valuable feedback. We deeply apologize that you experienced fluctuating heat in your guest room as this is not our standard. We have located the guestroom you were staying in and have communicated this issue to our maintenance staff. We are always happy to bring more blankets to a guestroom upon request. We...

Altona, Canada
Reviewed 9 January 2017

Myself along with a couple hundred other people stayed here for a youth conference just after Christmas. The entire trip was fabulous, and the staff were amazing. We had all our meals provided by the banquet staff; the food was delicious, the serving staff efficient and very kind. The room I was staying in was very clean and spacious; the...

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Helpful?
Thank JuliannaMarie
Sera A, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

JuliannaMarie, Thank you for the 5 star review! We enjoyed hosting your group here at the Crowne Plaza AiRE. We are very pleased to hear that you experience the excellent customer service that we thrive for each and every day! Cleanliness is a very important to us and we are happy that it met your and our standards. We look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 

Additional Information about Crowne Plaza MSP Airport - Mall of America

Address: 3 Appletree Sq, Bloomington, MN 55425-1635
Region: United States > Minnesota > Bloomington
Price Range: RM470 - RM758 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington, MN - Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza MSP Airport - Mall of America staff and other travellers.
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Questions? Get answers from Crowne Plaza MSP Airport - Mall of America staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own cleaning supplies”
 of 5 bubbles JessiSpano, 21 Mar 2017 | Read review
“Go somewhere else”
 of 5 bubbles cbeckj24, 20 Mar 2017 | Read review
“Get your reservations in early. When we got our room all that was available was suites. Which was fine!”
 of 5 bubbles dewier2015, 23 Jan 2017 | Read review
“don't stay here”
 of 5 bubbles duluth91011, 19 Jan 2017 | Read review
“close to mall”
 of 5 bubbles samanthagS8869AI, 13 Dec 2016 | Read review
5 of 5