We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

GrandStay Hotel & Suites Chaska

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Management photos
GrandStay Hotel & Suites Chaska
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

224 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 224: English reviews
Start your review of GrandStay Hotel & Suites Chaska
 Click to rate
Reviewed 7 February 2017 via mobile

Was planning an extended 3 month stay here but checked out after 5 days. Pros: location, heated parking garage Cons: room was outdated and still had trash left from previous guests; heating in the room was either too hot or too cold; pool & hot tub were both closed; no treadmill in fitness center as pictured on website; breakfast was...

 Report
Helpful?
1Thank Ashley W
Arvilla, North Dakota
Reviewed 29 January 2017 via mobile

Terrible, pool and hot tub not functioning for over 2 months. No hot water one of two mornings, no maid service . Not kept up at all. I wouldn't recommend anyone to stay there . The only positive was it was close to event center in Chaska

 Report
Helpful?
1Thank sprdh
Boston, Massachusetts
Reviewed 5 January 2017 via mobile

I have traveled extensively and stayed in many hotels but the GrandStay is near the bottom of my list of favorite hotels. When I arrived to check in there was no one at the front desk to check me in! The desk attendant had left a sign reading that they where helping guests and would return. 15 minutes later the...

 Report
Helpful?
1Thank ParkingMeter
Reviewed 31 December 2016

The heater blew cold air for a long time before it turned to heat, then it overheated the room. Had to keep adjusting to get it comfortable in there. The building is not secure, anyone can walk the halls without having to pass by the front desk.The pool was closed for 2 nights out of our 4. Hot tub closed...

 Report
Helpful?
Thank Lori H
Bemidji
Reviewed 19 December 2016

Nice place from the outside but that's where it stopped. Carpeting stained and aged, room was 60 degrees when we checked in. Toilet seat was loose & mold in toilet from lack of cleaning, no hot water for showers (very cool) and Breakfast ran out of food long before breakfast was over. Staff was clear that the hotel was for...

 Report
Helpful?
Thank mikeS4120HG
Fargo, North Dakota
Reviewed 18 December 2016

Two stars may be generous but I like to think the new ownership (assume the name change came with new owners?) may put some TLC into the hotel. We just stayed at the hotel for a family event, with the entire group holding 10+ rooms. Each room seem to have their own little story about their experience. Our experience was...

 Report
Helpful?
Thank John M
Monument, CO
Reviewed 16 October 2016

It saddens me to report that this hotel, which was one of the better Best Western properties in the country, has gone very badly down hill. Here is what my wfe and found during our four-day stay last September: Pro: Check-in was painless, and the room was ready. Con: - We booked a kitchenette, which included a fridge, range and...

 Report
Helpful?
Thank RobertS111
Naples, Florida
Reviewed 5 October 2016

By far one of the most awful places I have ever stayed - and I've stayed all over the world. The whole place was filthy - lobby, breakfast area, hallways - EVERYTHING. I was afraid to sleep on the sheets. They were short staffed so our room was never cleaned. If it wasn't the Ryder Cup week I would have...

 Report
Helpful?
1Thank JanetThibeault
United States
Reviewed 5 October 2016

Read the reviews in the Terrible category and then imagine more terrible. Our group used four rooms. All were dirty, two had missing light bulbs (that were never replaced despite many requests), one wasn't cleaned at all one day and two were only cleaned the next day at 5 pm when requested. With 80 plus rooms, there were only three...

 Report
Helpful?
1Thank Jane G
Plymouth MN
Reviewed 30 September 2016

Rooms were as expected (clean and modern). Staff were friendly and helpful. Quiet place for mid-week. Did not take advantage of continental breakfast but it looked inviting. Would come again. Wifi worked.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Patricia P

82 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (44)
Viewed
Bathroom (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (7)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (17)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (2)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Room/Suite (16)
Viewed
Bathroom (4)
Viewed
Dining (5)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Hotel & Grounds (5)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Chaska
6.3 km away
Oak Ridge Hotel and Conference Center
10.4 km away
AmericInn Lodge & Suites Shakopee - Canterbury Park
7.6 km away
Country Inn & Suites By Carlson, Minneapolis/Shakopee
Show Prices
Show Prices
Show Prices
9.9 km away
Chanhassen Inn
Chanhassen Inn
#3 of 4 in Chanhassen
53 reviews
11.6 km away
Mystic Lake Casino Hotel
Mystic Lake Casino Hotel
#1 of 1 in Prior Lake
383 reviews
10.0 km away
Country Inn & Suites By Carlson, Chanhassen
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about GrandStay Hotel & Suites Chaska

Address: 1 River Bend Pl, Chaska, MN 55318-3302 (Formerly Best Western)
Region: United States > Minnesota > Chaska
Price Range: RM341 - RM567 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Hotel & Suites Chaska 2.5*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Sabre Hospitality Solutions, Travelocity and Priceline so you can book your GrandStay Hotel & Suites Chaska reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Chaska
Chaska Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from GrandStay Hotel & Suites Chaska staff and other travellers.
1 question
Ask a question
New York
over a year ago

See all questions (1)

Questions? Get answers from GrandStay Hotel & Suites Chaska staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms can be found at a different hotel.”
 of 5 bubbles RobertS111, 16 Oct 2016 | Read review
“Ask before booking if the renovation is complete and what the status is.”
 of 5 bubbles 875tammyi, 16 Mar 2016 | Read review
“Go elsewhere!”
 of 5 bubbles CCorey102015, 19 Oct 2015 | Read review
“The suites are laid out great. The bedroom is in the front and the living room area is near the windows, so if you are an early riser you can sit in a bright room while the late sleeper stays in the dark.”
 of 5 bubbles car277, 16 Sep 2014 | Read review
“Interior room”
 of 5 bubbles BourdainWannabes, 21 Jul 2014 | Read review
5 of 5