Sunway Hotel Seberang Jaya
11 Lebuh Tenggiri Pusat Bandar Seberang Jaya, Seberang Jaya 13700 Malaysia
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About
#2 of 6 hotels in Seberang Jaya
Location
Cleanliness
Service
Value
Sunway Hotel Seberang Jaya is strategically located at the intersection of the North-South and East-West highways, and conveniently accessible via a 40 minutes drive from the Penang International Airport and Penang Island's main attractions. Situated in the centre of a vibrant hub, the hotel is within close proximity to the fireflies cruise at Nibong Tebal, which is mother nature's own mesmerising light show, St Anne's church, bird park and many other attractions. Within walking distance from the hotel is Sunway Carnival Mall with over 200 specialty stores, food and beverage outlets, cineplex and an amusement centre. Sunway Hotel Seberang Jaya has been recognised as a 2020 Travellers’ Choice award-winner for hotels. Be assured of a safe stay with us, with Sunway Hotel Seberang Jaya's certification in the Clean and Safe Malaysia programme.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Airport transportation
Business Centre with Internet Access
24-hour security
Baggage storage
Secured parking
Wifi
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Car hire
Taxi service
Concierge
Newspaper
Doorperson
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Electric kettle
Flatscreen TV
Radio
Bidet
Room service
Safe
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Indonesian, Malay
Location
71Somewhat walkable
Grade: 71 out of 100
23Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
11 Lebuh Tenggiri Pusat Bandar Seberang Jaya, Seberang Jaya 13700 Malaysia
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381Reviews2Q+A71Room tips
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I have upgraded my room to a suite with my young children (4, 5 and 10). When I checked in, I wondered if the room included breakfast for the children, and the receptionist said yes, for children under five years old. I felt cheated by the hotel and disappointed with the staff for asking me to pay for the breakfast when we went to the restaurant for breakfast.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 1 week ago
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. Thank you for spending time to write us a review. Please be assured that we truly appreciate your feedback and we are sorry for the inconveniences caused due to the miscommunication. The restaurant would not charge kids at the age below 5, kids at the age of 5 and above will be charged accordingly. Our team has contacted our guest with clarification and assistance. We hope this experience does not mar your impression of the hotel. We wish to welcoming you back again soon as we look forward to serve you better in the future. Thank you. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have wanted to try Sunway Hotel Seberang Jaya for a long time, and finally got my chance 2 weeks ago. Pros: - Deluxe room was tastefully furnished with a beige theme. One of the best hotel rooms I have seen so far. - Free outdoor parking. But inconvenient if it rains. - Location nearby to Sunway Carnival Mall. Cons: - The receptionist asked me to use a self check-in kiosk. Why can't a 4-star hotel perform check-in for their guests? After a tiring journey from KL, the last thing I expected was having to operate a check-in kiosk! - Breakfast was absolutely mediocre. Limited variety and bland. Porridge was lukewarm, and there was no live cooking station for noodles. It's not worth paying over RM300/night to stay at Sunway Hotel. Look around and you can find a better hotel nearby. …
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Date of stay: October 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 5 weeks ago
Dear Wong, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our room condition meets your expectations and you find our location strategic. Please be assured that the management is committed to providing conveniences for our guests. We view your feedback on the self-check-in kiosks with concern. We wish to inform that this is part of our initiative to incorporate digital technologies in our operations to meet our commitment of a sustainable business. We understand the different needs by our guests, our team will take note on your preference for better experience in the future. Nevertheless, your comment on the breakfast quality has been conveyed to the team at the restaurant for improvement. Our team will also continue to monitor our room rates to stay competitive and relevant for our guests. We thank you for your support and hope this experience will not mar your impression of our hotel. We look forward to welcoming you with better service in the future. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is definitely well and strategically located. Sunway Medical Center next door. And walking distance to the Sunway Carnival Mall and Billion Supermarket, Nasi Kandar restaurants, banks and convenient stores. The hotel was impeccably clean and well-maintained. Ample car park and complimentary after you validate your parking ticket, or your Touch n Go card. As you enter the lobby, your nose will immediately pick up the smell of lemon grass in the air. Calming effect for me. And known to keep away the mosquitoes. The staffs, including the security guards, are warm, friendly and very helpful. R. Dasa at the Front Office, in particular whom I believe deserves mention, was extremely helpful and knowledgeable about the hotel and the Seberang Jaya town. The room given to me faced the Light Hotel and KWSP building. Further in the background is a beautiful view of the Penang Bridge and Penang Island. The room and bathroom are clean and well maintained. The blackout curtains made the room totally pitch dark for a great sleeping experience. The strong water pressure and nice hot water made showering great. The gymnasium located on Level 1A which opens 24 hours is very well equipped. That helped me not miss my daily cardio and weights workout before breakfast. My daughter and I had breakfast at the Soulutions Café located in the lobby. There was Nasi Lemak, Fried Char Koay Teow, Congee, Noodles and Soup, Salad, Egg Station, Cereal and bread. Only two choice of juices and three choices of fruits. There are also Bread Butter Pudding (which is a bit hard and taste more like eating a muffin) and Banana Cake. Not much of a variety or a luxurious spread but suffice for a quick sumptuous breakfast to last until lunch. Having served as Ambassador of Malaysia to Cambodia from 2005-2008, Sunway Hotel Phnom Penh has been my preferred hotel to host and entertain my guests and colleagues. Since 1998, I have stayed in the Sunway Resort Hotel, Sunway Pyramid Hotel, Sunway Phnom Penh and Sunway Velocity. And on 22-23 October 2023 at the Sunway Hotel Seberang Jaya. I believe that I am very familiar with the Sunway Hotel brand. And it has always lived up to beyond my expectations.…
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 25 Oct 2023
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. Welcome back to Sunway hotel and we are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. The honour remains ours to have served you for decades and we promise to continue improving to stay competitive and relevant to the community. Thank you for making us your preferred hotel in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel location is good, nearby sunway hospital and sunway carnival mall. nearby a lot of shoplot with restaurants. However, no swimming pool available. Fitness gym is simple. not taking beeakfast so no comment. room is very comfortable and clean. air cond is cold. but TV is outdated 32 inch lcd. check in and check out is smooth.
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Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 2 Aug 2023
Dear Fong, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service, room cleanliness and comfort meet your expectations. Indeed, we are near a shopping mall and a medical centre is just right next to us. We are also near many good restaurants, providing a variety of choices for our guests. Please be assured that we will continue to monitor the performances and relevancy of our equipment and facilities, the management is committed to enhance them in the future for better guests' experience. We thank you for your visit and look forward to welcoming you back soon. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at Sunway on several previous visits to Penang and can normally guarantee a level of good service. The rooms are comfy and have everything you expect from a quality hotel. The staff are attentive and very friendly. The reason I have not given a better rating, the buffet breakfast is lacking and doesn't compare to previous visits. The choice is greatly reduced and disappointing. But overall, a pleasant stay. 😀
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 10 Jul 2023
Dear James, Greetings from Sunway Hotel Seberang Jaya. Welcome back. We are glad to hear that our service meets your expectations. Rest assured that we have reminded the team at the restaurant to improve the quality of the buffet breakfast for better guest experience. We thank you for your visit and trust, please recommend us to your friends and family. We look forward to welcoming you back soon. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poor air conditioning, poor maintenance. After a quick chat with the front desk, send maintenance to my room and after, nothings change it is still hot as in hell! Pay about 267per night, hoping it was confort, slept at 530am because of the hotnest. I've been to others amazing hotels, but sunway hotel seberang jaya,vmakes my life miserable.
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Choose wisely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 8 May 2023
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We thank you for spending time out to write us a review, despite your busy schedule. We hear your disappointment as we understand the need for a good night sleep during your stay. Please be assured that our maintenance team has been assigned to conduct a thorough check on the air-conditioner unit, in order to ensure the similar from happening again. Please trust us that we are committed to assist at our level best, our team will further improve our room check processes, as we prioritise our guest experience. Please extend us another opportunity to serve, we are confident that our team is able to meet your expectations during your future stays. Thank you. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Relaxing weekend during a business trip with family. They have implemented easy self check in. Firstly, you head to the counter to verify your booking. Then, you head to the self check in counter where you will enter your details. Then you get your room key. It's very convenient and super easy. I love this process so much. And the room is clean and comfortable! Friendly staff!
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 18 Apr 2023
Dear Kisahanamirah, Greetings from Sunway Hotel Seberang Jaya. We are glad you to hear that you are happy with our service and trust you had a memorable stay. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is very clean and the staff especially front desk is very helpful and friendly. Probably I will return and suggest this hotel to my friends. The only negative about this hotel is the disco that located in the lobby and playing very loud music. Not appropriate for this hotel be it for business travelers and guests with family.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 21 Nov 2022
Dear azizullw, Greetings from Sunway Hotel Seberang Jaya. We are glad that you are happy with our services. We view your feedback on the ambiance at the lobby with concern, rest assured that this has been highlighted to the restaurant for improvements. We hope this experience will not mar your impression of our hotel, as we hope to welcoming you with enhanced experience in the future. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The registration is cumbersome. They’ll process your check-in but you would then use a complicated machine to reprocess self check-in which is both laborious and complicated. The breakfast spread is degraded compared to previous. They labelled margarine as butter and it was exposed and tainted with jam snd whatever due to others digging in. Requested for butter & they did not have. No hash browns. Only wheat & white bread. Corn flakes available but bo peunes or nuts to go with it. No yogurt of any kind. My bed was not made despite advising the cleaner when we left the room at 10am. We returned at 6pm n the room wasn’t ready. Carparks are insufficient. I hv used this hotel only whenever in Prai but i guess this is my last.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: You hv other choices
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 7 Nov 2022
Dear Valued Guest, Greetings from Sunway Hotel Seberang Jaya. We are sorry for the inconveniences caused, due to the self-check-in processes, and high demand for car park during your stay. We have highlighted the matters to the higher management, and will continue to monitor and enhance the efficiency of our check-in process. The Security team remains committed to assist, including patrolling the surrounding areas of the hotel, in order to ensure the safety of our guests and the vehicles. Your feedback on the breakfast spread is very much appreciated. The team at the restaurant has been notified to make immediate improvements, as we prioritise our guest experience. Nevertheless, our Housekeeping team has also been given a stern reminder to expedite and accommodate our guest requests at our level best. Thank you for your continuous support, it is our honour to have you as our returned guest. We hope this experience will not mar your impression of the hotel, and look forward to welcoming you with enhanced services in the future. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff, clean room, excellent internet, variety of food. This hotel is recommended because the location is centrelised. This hotel is surrounding with restaurant, bank, shopping mall and others.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sunway Hotel Seberang Jaya, Marketing at Sunway Hotel Seberang Jaya
Responded 28 Aug 2022
Dear Khuzainey, Greetings from Sunway Hotel Seberang Jaya! We thank you for taking time out of your busy schedule to write us a review and we are glad that you are happy with your stay. Please recommend us to your loved ones, we look forward to welcoming you again soon. Please visit our website at sunwayhotels.com/sunway-seberang-jaya/offers/room-offers for our latest promotions. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$46 - US$54 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunway hotel prai
LOCATION
MalaysiaPenangSeberang Perai DistrictSeberang Jaya
NUMBER OF ROOMS
202
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Claim Your ListingSUNWAY HOTEL SEBERANG JAYA (R̶M̶ ̶2̶9̶4̶) RM 173: UPDATED 2023 Reviews, Price Comparison and 210 Photos - Tripadvisor
Frequently Asked Questions about Sunway Hotel Seberang Jaya
What are some of the property amenities at Sunway Hotel Seberang Jaya?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Sunway Hotel Seberang Jaya?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Sunway Hotel Seberang Jaya?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Sunway Hotel Seberang Jaya?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Sunway Hotel Seberang Jaya?
Yes, guests have access to a fitness centre during their stay.
Does Sunway Hotel Seberang Jaya have airport transportation?
Yes, Sunway Hotel Seberang Jaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Sunway Hotel Seberang Jaya?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
Does Sunway Hotel Seberang Jaya have any great views?
Yes, guests often enjoy the city view available here.
Is Sunway Hotel Seberang Jaya accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.