The room is very clean and the staff especially front desk is very helpful and friendly. Probably I will return and suggest this hotel to my friends. The only negative about this hotel is the disco that located in the lobby and playing very loud music. Not appropriate for this hotel be it for business travelers and guests with family.
The registration is cumbersome. They’ll process your check-in but you would then use a complicated machine to reprocess self check-in which is both laborious and complicated. The breakfast spread is degraded compared to previous. They labelled margarine as butter and it was exposed and tainted with jam snd whatever due to others digging in. Requested for butter & they did not have. No hash browns. Only wheat & white bread. Corn flakes available but bo peunes or nuts to go with it. No yogurt of any kind. My bed was not made despite advising the cleaner when we left the room at 10am. We returned at 6pm n the room wasn’t ready. Carparks are insufficient. I hv used this hotel only whenever in Prai but i guess this is my last.
Friendly staff, clean room, excellent internet, variety of food. This hotel is recommended because the location is centrelised. This hotel is surrounding with restaurant, bank, shopping mall and others.
The exterior of the hotel looks old and dated, but the room is nice and clean. Value for money as breakfast is provided and location is very good as there are many eateries within walking distance. There are some final construction works on the Sunway Medical Group next door, but noise is kept at a minimum. Will come again.
Very clean and well maintained despite it has established more than 10 years. Providing good quality pesonal care cleaning products. Good carpet flooring, very comfortable. Mattress and pillows are very comfy and i had a good rest
Stay here for 5 days. It is very worth to stay here. Every staff from parking, front office, housekeping , staff in cafe are really helpful. If you need any help, just inform them. They will help to assist you. Parking is limited and no basement parking. No swimming pool also but it is okay. Room are medium size suitable for 2 adults and 2 child. Room and bathroom very clean. Cafe provide tasty breakfast. Sunway carnival mall located at the back of hotel but you need to walk about 5- 10 minutes. Mall Not too far , not too near from hotel. Many shops to eat around here. Overall I really love to stay here and will recommend to others.
Stayed here many times but the service is getting worse here. Front Office should learn how to respect customer and how to talk politely to customer. Reserve parking management is a disaster. Will be going to The Light for my next visit and in future. Customer experience is better there. Honest review from a frustrated customer who regret staying here for a week.
Rooms were clean. Spacious room and well maintained bathroom with hot water. Front desk were helpful and friendly. Parking guards too were helpful and understanding. There’s a gym room with this hotel but without swimming pool though. Most likely will stay again during my next visit to Penang.
I am very happy and satisfied during my stay here. I booked 4 rooms for my family of 8 to stay in January 22. I am very impressed on how Sunway hotel has upgraded their room. It was very spacious, big size king bed..spciois and clean toilet with good toiletries of Tanamera brand. The check in was smooth, lobby was good with multiple charging dock available for phones. Only a bit sad when no buffet breakfast available due to covid 19 sop restrictions. Overall it was worth it
A very pleasant place to stay with good rooms and smoke free. Staff is very attentive and very helpful. Dining area in Sunway hotel is close while other places are open outside this hotel for dine in with strict SOP.those who book with breakfast will be given prepack food. Even though prepack ,quality and taste wise ,it is very good .
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing