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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes

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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
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230 Reviews from our TripAdvisor Community

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Showing 225: English reviews
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Reviewed 1 week ago via mobile

Pool has a couple slides and is large enough for tweens and toddlers to have fun. Room had its highs and lows. We had the bunk bed rooms which was nice to allow kids their own space. Their cubby had a tv with game system but no controllers or instructions on how to use the tv or system--not intuitive. Shower/bath...

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Helpful?
Thank Travel R
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for your feedback! We love seeing reviews like this, that get right down to it. After all, it helps us grow! We truly appreciate you coming and staying with us, and we really hope that you come back again soon!

Grand Rapids, Michigan
Reviewed 2 weeks ago via mobile

Great hotel with so much to do right outside their front doors. Water park was great although very busy on the weekend. Staff was very friendly and helpful. Pizza was pretty good at the pool area too. Great place for families.

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Helpful?
Thank Kristin C
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

We're so glad to hear that you had a fun time with us! We hope you come again, and soon!

Hutchinson, Minnesota
Reviewed 3 weeks ago

A great place for kids. The waterpark was very, very busy. (Crowded) The second day we were there, the clorine was so strong, it stung my eyes. The rooms, on the other hand, were clean and spacious. The location is in the middle of the Arbor Lakes shopping area which makes it very convenient. If you are planning a visit...

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Helpful?
Thank JoyceNBrad
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for staying with us! We appreciate the feedback and will be looking into the chlorine levels to ensure that it doesn't happen again. We hope you come back again soon!

Reviewed 4 weeks ago via mobile

We booked a 2 queen bed suite for our family of 5 during spring break and thank God we only booked one night. Like most hotels, we assumed the extra bed would be a pull out sofa but it was a chair located in the dining/living area. The "bed" was incredibly uncomfortable and only about 30 inches wide. We worried...

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Helpful?
Thank cd923reviewer
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for the feedback. We truly appreciate you staying with us, and we're sorry to hear that you had an unpleasant experience with us. We truly strive for great service with each guest and it's clear that we didn't reach that with you. We will be looking into each and every one of these issues to try...

Spring Valley, MN
Reviewed 19 February 2017 via mobile

Check in person, Dani, set the tone, she would barely speak, had to ask about everything, poor customer service. Booked 2 rooms with 2 queen beds since there were 9 of us, 2 rooms with 1 king bed so sleeping arrangements were interesting. Thought we booked the stay & play that included a large pizza for each room, guess if...

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Helpful?
Thank kchrwh
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you for the feedback, we truly appreciate it! We will be reaching out to our front desk team to ensure that the proper training is in place for our front desk agents. When booking online, it can be a bit confusing as there are different room types and different rates for each room type. We have a "general" room...

Dodgeville, Wisconsin
Reviewed 18 January 2017

What a great place to get some retail therapy! Location was perfect with shops, food, and an easy drive to the cities. The staff was very accommodating. The morning breakfast buffet was delicious. We are looking forward to our next visit.

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Helpful?
Thank Carrie M
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Awesome to hear! So glad that you got to enjoy your stay with us. Retail therapy is necessary sometimes, and we are in the perfect location for it! We hope to see you again soon.

Reviewed 17 January 2017 via mobile

We came to Minnesota to visit family. I thought it would be fun to stay at a waterpark so our grandchild could enjoy not having to just sit with adults. The hotel and waterpark were clean and had a very friendly staff. The breakfast buffet was warm and pretty good. I would have given this place 4 stars if not...

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1Thank Patti L
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for filling out a review for us; we truly appreciate the feedback. We will absolutely be bringing this up with the front desk and waterpark departments to find a good solution so this sort of thing doesn't happen in the future. We hope you can give us another shot, as we know we're better than that....

Reviewed 17 January 2017 via mobile

Thanks to the very friendly staff and clean comfortable rooms. Really enjoyed the bonus water park. Delicious food and good nearby restaurants and shops. Breakfast staff was super friendly and food was the bomb, especially the banana bread!

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Helpful?
Thank Rachel K
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

So glad you got to enjoy the bomb food! We truly appreciate the kind words and we will be passing them along to our staff. We're happy to hear that you had a great time with us and we hope you stay with us again soon.

A TripAdvisor Member
1 review
Reviewed 17 January 2017 via mobile

We were very pleased with our stay over the weekend of 1/13-1/14/17! The staff was accommodating and courteous. Our room was beautiful. We enjoyed the water park and used the workout facilities each morning. The breakfast was delicious and there were some great restaurants and shops within walking distance. I would highly recommend this hotel!

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Thank A TripAdvisor Member
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for the kind words! So glad to hear that you and your friends got to have a great birthday getaway! We hope that you stay with us again soon.

Stillwater, Minnesota
Reviewed 15 January 2017 via mobile

Pros: Nice front desk staff, room was clean, walking distance to numerous restaurants and shops. Cons: The water park looks MUCH bigger in the photos. It felt like the hotel booked several birthday parties, there was absolutely no room in the pool area. A group of kids were doing cannon balls into the hot tub (one of them was wearing...

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1Thank mnolstad
HolidayInnMG, Front Office Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for the feedback! We're so sorry to hear that you had a bad experience with us. We will be passing these notes onto our Waterpark Manager so that he can address the issues up front. We truly appreciate you staying with us and we hope you'll change your mind and give us another shot.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Our Maple Grove Hotel in NW Minneapolis! Ideally situated in the heart of the Arbor Lakes Shopping and Entertainment District with easy access to I-94, I-494 and just off I-694, the Holiday Inn Hotel & Suites at Arbor Lakes in Maple Grove, MN is a beautiful Venetian-themed hotel that features grand accommodations that put you close to NW Minneapolis' most exciting attractions and businesses. Corporate travelers appreciate our Maple Grove, MN lodgings near major businesses such as Boston Scientific, Target, Cargill, Great River Energy and Medtronic. Over 1,900 square feet of meeting space, a 24-hour business center and free high-speed Internet access are provided to accommodate our guests' professional needs. Guests of our Maple Grove, Minnesota hotel enjoy visiting the Shoppes at Arbor Lakes, the Hubert H. Humphrey Metrodome, the Mall of America and the Science Museum of Minnesota in nearby St. Paul. Downtown Minneapolis offers plenty of dining, shopping and entertainment options less than 10 miles away. During your stay, we encourage you to take advantage of our hotel's Palazzo restaurant & lounge. An indoor, heated pool & whirlpool and a well-equipped fitness center are provided for your convenience, while our exclusive, indoor Venetian Waterpark is open Friday - Sunday for the best in recreation. As you plan your trip, we invite you to explore our exceptional Maple Grove, MN hotel rates and make your reservations today. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes

Address: 11801 Fountains Way, Maple Grove, MN 55369-7203
Region: United States > Minnesota > Maple Grove
Price Range: RM599 - RM964 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Maple Grove - Arbor Lakes
Holiday Inn Maple Grove
Maple Grove Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes staff and other travellers.
2 questions
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Grand Rapids, Michigan
5 months ago
Deerfield Beach, Florida
2 months ago

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Questions? Get answers from Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi suite!”
kloretta24, 25 Jul 2016 | Read review
“We stayed in Room 317 which was great.”
ontheroad6, 23 Jun 2016 | Read review
“Rooms above 1st floor may be quieter.”
GSQrider, 5 Jun 2016 | Read review
“We had a suite on the 4th floor. It had lots of extra room and a small balcony. We would chose this room again.”
539maryellenh, 5 Jun 2016 | Read review
“Stay on north side, away from interstate traffic.”
earla239, 23 Nov 2015 | Read review
5 of 5