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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
The staff Especially (Lisa) at this this Extended Stay was absolutely incredible. They made sure I had everything I needed to make my stay away from home as comfortable as possible. I give this place 10 thumbs up Thanks Lisa 😁😁😁😁😁😁😁😁😁😁😁😁
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Minneapolis - Maple Grove
Responded 5 Mar 2021
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Lisa! Thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
room was crawling with bug an the fridge smells like _ reported bugs to management guy came to room an said hell call us when he finds out what to do an then he left the hotel HOTEL IS A HEALTH HAZARD
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 1 Jan 2021
Thank you for taking the time to share your concern. We apologize for the housekeeping issues you had in your suite and that one of our front office associates did not resolve your complaint immediately. We will share your concern with the teams involved to be more diligent moving forward. We would like to regain your trust and hope you will allow that chance in the future. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am not normally one to review, but anyone looking to book, you’ll be happy to know that Russell is there to help. I had a flat tire in a blizzard and needed to just get some sleep. Russell was the front desk manager and he went above and beyond to make my stay feel like home. I came down to bug him three times and every time he greeted me like an old friend. Anything I asked for he promptly assisted me with, and truly made my night when I was having a hard time. Russell is an asset to this hotel!
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 30 Dec 2020
Shane, we are flattered by your very kind review of Extended Stay America. Team members like Russell are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we look forward to welcoming you again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my family has been staying at extended for almost 5 months and things have changed since the maintenance guy Charles been gone. The hallways are dirty, stairs filthy, parking lot is a mess, I ask for my fridge and lights to get switched out a week ago but they still have not got to it ,the other guy they have is lazy and smells of marijuana and is not very friendly. The front desks people stay on their phone and are loud when they are customers waiting to be helped. The manger Tammy have attitudes and treat guests with disrespect, if it was not for Charles and Mary I would have been left this location. I’ve talked to a few other guests here also and they think the same thing , no one smiles and greet us like Charles did.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 29 Nov 2020
Thank you for sharing your feedback. We apologize for the issues you are experiencing with the maintenance and cleanliness of our accommodations. We are also sorry for the unpleasant encounter you had with our staff. We assure you we take these comments seriously and we are reviewing your situation with our team to take appropriate actions. Meanwhile, if you have any further queries please reach out to us and someone will be happy to assist you. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been staying at the hotel over 6 months now and the staff has been superb. Tammy is very professional as well as other staff members. Charles of maintenance exchanged a worn out fridge and was very prompt at bringing a replacement. Staff is outstanding!
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 18 Nov 2020
Michael, thank you for choosing Extended Stay America. We are delighted to read that our staff, especially Tammy and Charles went a step beyond to make your stay more comfortable. Your compliments will surely be shared with them. We appreciate your feedback. Enjoy your stay. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks to Tammy,Kim, Jemala and the entire staff. It is a clean hotel and quiet hotel. Exceptional staff.The maintenance man attends to work order in a timely manner and is very professional and pleasant. It is a great place to stay short term with the family. Thanks to you all for your kindness and great service.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 11 Sept 2020
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is great need of updating and refurbishing, not a pleasant environment. The kitchenette was very outdated and inconvenient. The equipment was mix matched and of poor quality. They did not have the equipment cleaned and ready in the unit. We had to go to the reception and get the items needed. The kitchen sink dripped constantly, The bathroom sink wouldn't hold water, the door to the bathroom squealed with every move. The TV remote didn't work. The worst problem with the lack of friendliness and politeness of the reception staff. Not a welcoming place.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 9 Sept 2020
Thank you for your review. We apologize for not living up to your expectations and for the issues in your suite. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance team will take the necessary steps to resolve the problems. Also, we regret your disappointment with our kitchenware policy. Moreover, we are sorry you did not found our staff friendly. We value your concerns and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff! Clean rooms you really can’t ask for more. But when you have a team that go above & beyond the scope of their daily duties you have to know it brings a smile to people faces. Thank you for everything Tammy Brown & staff. Much success. Karen.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 9 Sept 2020
Karen, thank you for reviewing your stay at Extended Stay America. We love knowing you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Tammy. It is also nice to know you loved your comfortable suite. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best hotels we've stayed at! The staff was very attentive to our needs. We was new to the town & they gave us great suggestions on food choices & shopping. My room was very clean & when we needed extra towels they didn't hesitate. We was very satisfied. Thank you! From Bryan & Gail
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 9 Sept 2020
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you both again whenever your travels bring you back to our area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've been staying here for a few months and I've had a very comforting stay! I had some issues with my refrigerator a while back and the maintenance guy Charles fixed the problem right away. Tammy the manager was also ver accommodating and understanding. She has been very helpful with everything going on and she's always available to personally cater to every guest individually! Very pleased with my stay here, it really feels more like home than a hotel!
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Minneapolis - Maple Grove
Responded 21 Jul 2020
Thank you for staying at Extended Stay America and for writing about your enjoyable experience. It was a pleasure to read that the service you received from our associates was exceptional, and we appreciate you highlighting this in your review. Your compliments will be shared with Charles, Tammy, and the rest of the team for their hard work. Thank you once again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RM 395 - RM 494 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay maple grove, maple grove extended stay
LOCATION
United StatesMinnesotaMaple Grove
NUMBER OF ROOMS
100
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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