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Sheraton Minneapolis West Hotel

CancelonUS$151*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$191*
US$151*
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US$165*
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Sheraton Minneapolis West Hotel
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299 Reviews from our TripAdvisor Community

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Showing 277: English reviews
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Cheshire, Connecticut
Reviewed 6 days ago NEW

Great property...spacious, quiet rooms. Loved the free breakfast on the 4th floor....yummy! Friendly staff. Right across the street from the Ridgedale Mall. If you need to stay on the west side, this is your place! Great value.

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Helpful?
Thank BillSchwanbeck
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

You are so kind! Thank you very much for taking the time to review our hotel, and for the fantastic feedback! I will be sure to share this with our team. We hope to welcome you back again soon.

USA
HOTEL’S FAVOURITE REVIEW
Reviewed 28 March 2017

The customer service was great, all polite, and quick check in My room was well appointed. The bed really soft and comfortable I wish the fridge had an off switch - I had to unplug it from the wall behind tv cabinet... I like quite conditions to sleep!! At least it's not an under window ventilation system, but there is...

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Helpful?
Thank _Mundo_Traveler_11
About Hotel's Favourite Review
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for the fantastic review! We appreciate you staying with us and are elated to see your kind comments about our team. We hope to see you back again next time your travels bring you to our area.

Crystal Lake, Illinois
Reviewed 1 week ago

The staff was very helpful and friendly, regardless of whom we dealt with. Room Service, Front Desk, Restaurant, everywhere, everyone was just pleasant. The room was clean, and nicely appointed. Bed linens were wonderful. It was a bit "loud" in that you could hear outside the door, and through the walls, though they were exceptionally busy with a teen dance...

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Helpful?
Thank hotwheels2016
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for your kind comments! I will gladly share with our team as they thrive on the feedback we receive from our guests. We appreciate you staying with us and hope that we will have another opportunity to serve you again soon.

Reviewed 1 week ago via mobile

Overall it wasn't bad, but for the price it wasn't great. On the surface it appears quite nice until the wear and tear begins to show and the staff seems to be either overworked or not focused on quality.

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Helpful?
Thank Meghan B
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your comments. Our team appreciates all of our guest feedback and will definitely look deeper into our operation to ensure no lack of focus or attention to detail remains evident around the hotel. We hope we may have another opportunity to serve you soon and show the excellent experience that we expect...

Reviewed 5 weeks ago via mobile

This is our go-to hotel. We are from out of state but when we come for Twins games or Vikings games we stay. It's a bit of a drive to Target Field but far enough away from crazy city traffic. Right by Ridgedale Mall with restaurants and a Target nearby. It's not the quietest hotel. Many rooms surround the open...

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Helpful?
Thank Shylock34
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for the kind review! It is great to hear from a loyal guest such as yourself and your feedback is greatly appreciated. Our team strives to provide an excellent experience and we are excited to welcome you back next time you head to the Twin Cities!

Reviewed 13 April 2017 via mobile

First off the staff is fantastic. Timothy is great on the night staff. He really did a good job trying to help me. But there are way too many issues with this older hotel that not even a great staff can fix. It seems like an old Courtyard by Marriott but maybe not. Inside it echos badly and is very,...

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Helpful?
Thank Meceebee
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your comments, and for the great feedback regarding our team. Our associates pride themselves in creating an excellent guest experience every day. I am so sorry that noise issues were troublesome during your visit. We do work on room placement that will allow for a good night of rest for all. We...

Reviewed 6 April 2017 via mobile

Dirty dirty dirty! Outdated, rooms inward facing with no natural light. My room had hairs in the bathroom, spill stains on the night table, not an outlet to be found other than in the bathroom. And the price is on the high end. Only here because Crowne plaza Plymouth was sold out. Never again.

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Helpful?
Thank Matt C
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel and for taking the time to share your feedback. I am terribly sorry that these cleanliness issues were not addressed prior to your arrival. I will be sharing your feedback with our front office and housekeeping teams to ensure proper inspection of rooms and placement of guests remains a top priority at all times....

Deerfield, Illinois
Reviewed 13 March 2017

The Sheraton Minneapolis West does a good job for the exact type of hotel that it is - a suburban property suitable for weekday business days or weekend visits. The property is located adjacent to the Ridgedale mall but nothing else is really within easy walking distance. The front desk staff were personable and both the check-in and checkout process...

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Helpful?
Thank dlscps
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking a moment to share your comments. We appreciate you choosing our hotel. We are glad that you enjoyed your stay overall, the room, and especially our Sheraton bedding. We hope that you would recommend our hotel to others and that we will see you again on your next trip to the Twin Cities.

Palo Alto, California
Reviewed 6 March 2017 via mobile

While I usually stay downtown when in Minneapolis, this hotel was wonderful. ( I had a meeting nearby). It boasted the usual Sheraton bathroom amenities, nice bar and happy hour menu, large lobby, enticing Club Lounge for breakfast and very large redone rooms.

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Helpful?
Thank marcopolopaloalto
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

You are so kind! Thank you very much for taking the time to share such great feedback. We truly appreciate you staying with us and I will happily share your comments with the rest of our team. We hope to see you back next time your travels bring you to Minneapolis.

Cary, NC
Reviewed 19 February 2017

First room that I checked into was 77 F. Staff had the room AC on full blast, set to cool, but room still felt like an oven. Probably AC is disabled in the winter. Especially since it was Minneapolis in February. Requested a second room, which was 73, also with AC set to max cool. So, I cracked open a...

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Helpful?
Thank EnviroTravel
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your comments following your stay. I am so sorry for the temperature issues experienced during your stay. While we were excited to see such warm weather in this area for February, it definitely caused some short-lived issues. We appreciate your business and hope to have an opportunity in the future to show...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Dr, Minnetonka, MN 55305-1903
Region: United States > Minnesota > Minnetonka
Price Range: RM406 - RM894 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlook the dining area, or the pool, so you can choose what kind of activity happens outside your room.... 4 floors.”
hotwheels2016, 16 May 2017 | Read review
“Upper floor might minimize noise from pool, lobby, and HVAC units on top of adjacent roof (possibly the conference center)”
EnviroTravel, 18 Feb 2017 | Read review
“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
DDRings, 18 Oct 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
271haydnm, 16 Oct 2016 | Read review
“Ask for a room with a decent view.”
shortcutqueen, 31 Aug 2016 | Read review
5 of 5
Cancelon
US$151* /night
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Prices are for 1 room, 2 adults
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