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My stay was scheduled to be a three week stay for an extended work trip. I lasted 10 days before I checked out and moved to a different hotel.
I stayed in a suite, which had no exterior windows and felt like a cave because...More
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 2 days ago
I am so sorry to hear that we fell short of our standards in your room cleanliness. I can assure you that this situation is not our standards and I apologize that it ruined your stay and cut short your visit to our...More
Stayed with a group of friends for a weekend getaway. Speedy check in with friendly and accommodating front desk staff. Rooms are nice sized and the beds are comfortable. Has a lounge and restaurant. Small pool area. Lots of shopping and dining choices nearby.More
Thank Stacey L
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 1 July 2018
I am happy to hear that you had such a great times with friends and the Sheraton was a part of it. Thanks for sharing the nice comments about the staff and rooms. Future travelors enjoy reading about the close amenities. Hope to see you...More
This was our second stay here, so we knew it was good. The room was very clean. The bad news? The tub stopped draining. Then the toilet stopped flushing.
So why do they still get four stars? Because they gave us a good chunk of...More
Thank Jennifer P
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 1 week ago
Thanks for taking the time to share your experience and especially for the kind words about the response of the team. I am communicating all of your comments to the leadership in order to make changes were we can. I appreciate your input...More
This was our third stay at Sheraton Minneapolis-West and we love it every time.
What we love:
Wonderful scent throughout the hotel
Complimentary fruit water in lobby all day
Complimentary Starbucks coffee in lobby in the morning
Keurig in room with Starbucks coffee...More
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 2 weeks ago
Thanks for taking the time to share your thoughts about the Sheraton Minneapolis West. I appreciate you pointing out some great features that other travelers will like also. I have instructed the Engineering team to check the pool temperature and increase as needed....More
I stayed at this Sheraton since 2005 and it used to be a favorite. But in the last six months, for the first time ever, a fee for dogs was implemented. A fee for dogs at a Sheraton?? This last stay on July 6-8, we...More
Thank B P
Response from Ted T, General Manager at Sheraton Minneapolis West HotelResponded 3 weeks ago
I am happy that you chose the Sheraton to stay on your recent visit. As you pointed out, the hospitality industry including airlines and hotels have changed since 2005 including some fees that were not around previously put on by major brands. I...More
I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with... More
I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with your SPG number and we can help you out. Look forward to welcoming you back soon.