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Holiday Inn Rochester Downtown

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Holiday Inn Rochester Downtown
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215 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Minneapolis, Minnesota
Reviewed 14 July 2016

The outside entrance on Broadway promised so much, but once inside, where does one go? Up the elevator? On an escalator? Down a hall? There was no bellman and no one at the sad-looking welcome desk there, so after meditating on the sparse signage, we decided to try our luck with the elevator, and eventually found the hotel check-in on...

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Helpful?
Thank Inge1854
Sherri S, Guest Services at Holiday Inn Rochester Downtown, responded to this review

Dear Valued Guest, Holiday Inn Downtown Rochester would like to apologize for the discomfort that you had here at our hotel. Our hotel does start on the second floor of the building with a sign in the entrance on Broadway. Our building was remodeled in 2012 to the standards of the previous owner, we are currently working on making our...

Niceville, Florida
Reviewed 13 July 2016 via mobile

Stayed in this old Holiday Inn one night as we were in the area. Comfortable beds, updated linens, but the entire building could use a makeover. Still the same as it was 40 years ago. The parking also leaves something to be desired. No off-street except the ramp, for which there is a charge. The location is dynamite - right...

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Thank duchessoftwo
Sherri S, Guest Services at Holiday Inn Rochester Downtown, responded to this review

Dear Valued Guest, We would like to thank you for your stay here with us! We appreciate your review. With parking it is unfortunately publicly owned by the city of Rochester for the cost of 13.50 in which we have no control over and as well we have to pay the parking fee as well. We hope that when you...

Cedar Falls, Iowa
Reviewed 7 July 2016 via mobile

This hotel is extremely close to mayo clinic. Proximity is the reason we chose. The hotel is definitely in need of updating, however the room was clean and perfectly fine for a budget choice for one night right by mayo.

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Thank lovetoexplore2015
Sherri S, Guest Services at Holiday Inn Rochester Downtown, responded to this review

Dear lovetoexplore2015, We appreciate your stay, time, and review. We are proud that we are located so close to the mayo clinic for your convenience and other mayo clinic patients. We try to keep the price low for and convenient.

Reviewed 6 July 2016 via mobile

We were in Rochester to take our child to Mayo Clinic. For our first visit here we just wanted a reasonably priced hotel and close to the clinic. As IHG members we just found the first available. Was a little grossed out over the mold/mildew in the shower.

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Helpful?
Thank Karen S
Sherri S, Guest Services at Holiday Inn Rochester Downtown, responded to this review

Dear valued guest, We would like to first start by thanking you for your stay here with us and would like to apologize about the experience that you had during your stay. We would love for you to give us another try next time you are here in Rochester. Thank You! Holiday Inn Downtown

Reviewed 1 July 2016 via mobile

We checked in on a Friday evening for a baseball tournament weekend. On Saturday morning, housekeeping knocked on the door and I explained that we were leaving within the hour and she could clean then. We got back later in the afternoon and it wasn't cleaned. I was worried that housekeeping would be wrapping up their day, so I called...

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Helpful?
Thank LJBeem
Sherri S, Guest Services at Holiday Inn Rochester Downtown, responded to this review

Dear guest, We here at the Holiday Inn Downtown would like to deeply apologize for the housekeeping mishap. We appreciate you as a valid guest and thank you for your stay. We do hope that next time you are in Rochester you will give us another try and with hopes that you receive the best guest experience as possible.

Reviewed 28 June 2016 via mobile

Stayed with a baseball team and the first thing I will note regarding almost any downtown hotel is that it is a tricky balance between Mayo Clinic patients and families with kids. After 9 or 10 pm the two are not compatible. The pool and all hotel noise is strictly enforced at 10:00 at this hotel. I accepted that reality...

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Helpful?
Thank Steve W
Sherri S, Guest services at Holiday Inn Rochester Downtown, responded to this review

We want to start by thanking you for your stay! We do try our best to accommodate all of our guest the ones who come for the occasional stay and the ones also here for the mayo clinic. We are working to improve our image and apologize about your discomfort while staying here with us. We do hope that you...

Naples, Florida
Reviewed 27 June 2016

We were going to Mayo clinic for a routine checkup. We chose the hotel because it across the street from Mayo. It also has an underground passage to Mayo so in the winter you do not even need a coat. The rooms are comfortable with the only odd thing being the wash basin is in the room. The room has...

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Thank smith1215
Magnolia, Arkansas
Reviewed 19 June 2016 via mobile

We came here for the second year for our daughter to come to Mayo. It IS close as any of the others to the clinic with the walkways and subway. This hotel has also a residences section (just FYI). UPDATES NEEDED!!! Everything but the carpet in this hotel needs to be replaced. Warning: It is very hard to find where...

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2Thank Lfferg
Sherri S, Front Desk at Holiday Inn Rochester Downtown, responded to this review

We would like to apologize for the miscommunication on our behalf for the extension confusion and the unkind phone call. We here at the holiday inn believe in customer service satisfaction and try our best to do so. We appreciate that you are one of our Platinum members and hope that your next Holiday Inn Downtown experience is better!

Winona, Minnesota
Reviewed 18 June 2016

No issues with service, and room was fine overall; we plan to stay here again. Getting in and out from street entry requires elevator & walking; luggage carts at upstairs at hotel desk, not on ground level. Staff was outstanding - from desk reps to maintenance workers, every person we encountered offered us help; housekeeping workers were very kind and...

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Helpful?
Thank TA R
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you TA R, I appreciate the information you were able to pass on about your stay to help people visiting the Mayo Clinic Area. You are correct, the staff tries to prepare for special requests for wheelchairs for guests that inform us of the need. I look forward to seeing you next time, and we will once again have...

Niagara Penninsula, Ontario Canada
Reviewed 12 June 2016 via mobile

Never again! First, my check in was dealt with incredible incompetence. I booked this hotel due to my IHG loyalty. I travel each and every month of the year and have always tried to stay at an IHG hotel. The front desk could not locate my reservation. Then he attempted to book me in, at an elevated rate from my...

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3Thank biafrate
IHGService, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Dear biafrate, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our room condition and staff. We also...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A convenient address among Rochester, Minnesota hotels. Experience the community named the 'Best Small City in America' by Money Magazine, where cosmopolitan atmosphere meets Midwestern hospitality. Located in the heart of this bustling locale, the Holiday Inn Rochester Downtown offers a memorable destination for your next vacation or business trip. Look to our downtown Mayo Clinic area hotel for direct climate-controlled subway/skyway access to the city's attractions, including the world-famous Mayo Clinic, St. Mary's Hospital and Methodist Hospital. Explore the Shops at University Square just one block by the pedestrian skyway. Enjoy classic family fun at Silver Lake Park or Graham Arena-both just one mile away. You'll find our deluxe Rochester, Minnesota hotel provides spacious accommodations and convenient services in a comfortable setting. Well-appointed spacious rooms are just the beginning at our downtown Holiday Inn hotel. Be sure to enjoy our Thyme Restaurant and Lounge featuring creative entrees, cocktails and featuring live music every Friday night. Parking is available in city owned parking ramp adjacent to hotel at $13.50 Plus tax per night. ... more   less 

Additional Information about Holiday Inn Rochester Downtown

Address: 220 S Broadway, Rochester, MN 55904-6514 (Formerly Rochester City Centre Hotel)
Region: United States > Minnesota > Rochester
Price Range: RM474 - RM718 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Rochester Downtown 3*
Number of rooms: 173
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Also Known As:
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rochester Downtown staff and other travellers.
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Questions? Get answers from Holiday Inn Rochester Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“access to sky way and subway.”
 of 5 bubbles 289kristip, 19 Jan 2017 | Read review
“Don't get a room near the pool as it makes hallways smell.”
 of 5 bubbles jeanpaz425, 4 Oct 2016 | Read review
“Lower floor rooms are more lively”
 of 5 bubbles aidenw171, 2 Oct 2016 | Read review
“All rooms are noisy so, at least, get one facing front (South Broadway) to enjoy the Down town view”
  • Room with front view
 of 5 bubbles CrisAndrei, 3 Sep 2016 | Read review
“away from pool if you want a good nights sleep”
 of 5 bubbles lynnstiern, 10 Aug 2016 | Read review
5 of 5