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We got stuck in Rochester because of bad weather, so we weren't too choosy about where we stayed. I wish now that we would have been. The girl behind the desk in the afternoon was NOT friendly. The room was modern enough after their remodel,...More
This is as close as you will get to a home away from home experience. I have never seen such caring and sweet desk counter agents. They brought my dishes up to my room and put them away for me. The room was perfect, mine...More
Thank Jessica R
Response from Theresa F, Assistant Manger at Extended Stay America - Rochester - SouthResponded 14 March 2016
Thank you for posting a review of our property. I’m so pleased to read that we were able to accommodate your needs with our convenient amenities and location! I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like...More
To begin with, we werent even greeted at the front desk, and when she finally did come around, looked at us as if we were disturbing her time. We were then DENIED a room because we lived in a 50 mile radius of the town....More
Booked with expedia and when I showed up they refused to give me a room and turned me away at 10:30pm because of my current address. Said that I needed to go to expedia to get a refund. There are plenty of other places to...More
I booked a room from priceline and they refused to do a check in because my driver license said i'm residence of rochester. Front desk is not helpful and sometimes rude.
I advise against staying there.
US$80 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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