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Very accomodating for my grandmother when she came to visit. Even during a snowstorm they made sure she was safe and able to get to the vehicle. They were also able to accomodate her first floor needs on short notice i addition to making sure...More
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 6 January 2017
Your feedback is important. Thank you for sharing. I am proud of our staff for providing you with customer service you found suitable and memorable during your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Nice clean rooms . Served us for what we needed during a 3 day Rochester Trip . Spent one night here & one night at the other Rochester location . No complaints . Helpful staff . Coffee and snacks in the morning. Beds are average...More
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 30 November 2016
Your feedback is important. Thank you for sharing. It is great to see you enjoyed your experience at our hotel due to our clean room, convenient location, and great customer service. Once more, thank you for posting your review. We look forward to having you...More
Was recommended for treatment at Mayo Clinic, for a month-long stay. Starting searching for a nearby hotel with a kitchenette, as I wanted to be able to cook. This hotel is in a nice area, about 10 minutes from the hospital. There is nearby shopping...More
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 11 November 2016
The team and I appreciate your feedback. I am proud of our staff for providing you with excellent customer service. They will be informed of the great job they are doing assisting guests. Overall, it is good to know you were pleased with our convenient...More
Friendly staff. Gentleman even offered to help us in with our luggage! Room was more than adequate for us. Nice kitchen available too....and recliner chair! We will stay there again and have stayed there before. A shuttle took us to our medical appointment too!More
Thank Jacqueline S
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 23 September 2016
The feedback provided in your review is much appreciated. It is satisfying to read how well our staff accommodated you during your stay. I'm also pleased you enjoyed the amenities in your room, especially the fully equipped kitchen and recliner. Thank you for choosing Extended...More
Having stayed in other Extended Stay properties, I expected better. The welcome was cursory and borderline rude. The room had no amenities — no cups, glasses, or utensils, not even plastic ones. It was evident that the room had not been occupied for a while...More
Thank Rex S
Response from Manager_11525, Manager at Extended Stay America - Rochester - NorthResponded 26 September 2016
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness of the room is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really...More
US$81 - US$139 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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