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Room 132, one of the few rooms with King size beds. Rooms with two beds are so crowded by the Bed footprint there is little real floor space for moving around the room. Unfortunately, management has limited the number of King rooms for rather inane...More
Thank Robert N
Response from Manager_11525, General Manager at Extended Stay America - Rochester - NorthResponded 16 May 2016
Thank you for sharing your experience with us. I am glad to read that we were able to accommodate your needs with a comfortable stay. I appreciate your comments regarding our king beds and will be sure to share your feedback with our corporate office....More
We just stayed for a night on our way to Minneapolis. The hotel was nicely renovated and didnt feel like a 2 star hotel at all. Bedroom and bathroom were very clean and modern. Thats the pros.
The kitchen was empty and garbage was not...More
Thank Prasith A
Response from Manager_11525, General Manager at Extended Stay America - Rochester - NorthResponded 27 April 2016
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness and service issues you experienced. As this hotel’s manager, I can assure you that I have coached our front desk staff to ensure we...More
Very nice and clean...... All of the staff are super nice and very helpful........ The location is great, close to major retail stores and restaurants. Very handy having the shuttle to Mayo clinic........ Their hot water works great and that is a big plus!!!!More
Response from Manager_11525, General Manager at Extended Stay America - Rochester - NorthResponded 17 February 2016
Thank you for posting a review of our property. I’m so pleased to read that we were able to accommodate your needs with our convenient amenities and location! I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like...More
The closer I got to my room, the stronger the smell. It smelled like a greasy fish-fry. Then I opened my door & was overwhelmed by the greasy smell. The windows were wide open & a cup of water was on the counter. I guess...More
1 Thank WisMomOf6
Response from Manager_11525, General Manager at Extended Stay America - Rochester - NorthResponded 11 September 2015
The staff and I read your comments about your stay with us. I was disheartened to read that the room, service, and grab-and-go breakfast were not satisfactory. Please accept our apologies. In response to your feedback, I will use your comments as a training tool...More
My wife and I spent a month at this establishment Inn Nov, Dec, of 2013, while I was part of a clinical trial at the Mayo Clinic. It was a great facility for us as we had a small dog, and not all places accommodate...More
1 Thank Barry B
Response from Manager_11525, General Manager at Extended Stay America - Rochester - NorthResponded 27 August 2015
I want to thank you for taking the time to post a review of your stay. I'm thrilled that we were able to accommodate your needs with our pet friendly policy. I'm glad to hear that our fully equipped kitchens and shuttle service were able...More
US$81 - US$140 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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