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DoubleTree by Hilton Rochester / Mayo Clinic Area

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Traveller (50)
Room & Suite (56)
Dining (8)
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Overview
  • Excellent71%
  • Very good21%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Rochester / Mayo Clinic Area
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Rochester / Mayo Clinic Area
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (1,038)
There are newer reviews for DoubleTree by Hilton Rochester / Mayo Clinic Area
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713
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All reviewsdouble treethe executive loungepescara restaurantmichael smithcookiesmayo clinicgreat hotelbell staffcivic centercar serviceeasy accesscomfortable roomsconvenient locationskywaystarbucksmnvalet
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11 - 15 of 1,026 reviews
Reviewed 21 March 2018

We were in town for the tournament. Hotel was attached to civic center. Hotel staff was friendly but did not have any information about the city. Very disappointed considering it was a Hilton. Staff acted like it was their first day in the city and...More

Review collected in partnership with DoubleTree by Hilton
Thank sharonmQ1360LM
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 22 March 2018

Dear sharonmQ1360LM: Thank you for choosing to stay with us during the tournament. I am sorry that our employees were not as well informed about our city as they should have been to assist you. I have sent your post to our Front Desk Manager...More

Reviewed 15 March 2018

I stay at the Doubletree frequently for business travel. Always great service and the staff is friendly and accommodating. The cookies are the best! Easy access to the fabulous Mayo Clinic with an indoor walkway to the hospital.

Review collected in partnership with DoubleTree by Hilton
Thank Kim K
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 19 March 2018

Dear Kim K: Thank you very much for choosing to stay with us during your time in Rochester for business. We appreciate you choosing the DoubleTree and look forward to having you stay with us again. Deb Knox, Revenue Mgr.

Reviewed 10 March 2018

Great hotel with great staff! A very pleasant experience from start to finish. Had surgery at the Mayo Clinic and they were very helpful and considerate. Just a very pleasant stay! Great restaurant on premises with great food.More

Review collected in partnership with DoubleTree by Hilton
Thank alwatschke
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 12 March 2018

Dear alwatschke: Thank you very much for taking the time to post your great comments about your stay. We are very glad to make your trip to the Mayo Clinic a little bit easier. We hope you will consider staying with us again. Deb Knox,...More

Reviewed 8 March 2018

My son was a patient at Mayo....so not the most fun trip...but the staff here is awesome!!! We loved the ladies in the 11th floor executive lounge...so helpful and friendly! Everyone here made us feel welcome and they took care of all of our needs....More

Review collected in partnership with DoubleTree by Hilton
Thank Lisa S
Response from DebKnox, Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 12 March 2018

Dear Lisa S: Thank you very much for trying our hotel during your son's visit to the Mayo Clinic. We are very glad that we could help make this trip a little bit better for you and your son. We are so glad that you...More

Reviewed 14 February 2018

First time to the hotel, and I guess I'd return. I did find the elevators seemed to take forever for the height of this building. Also, my digital key just refused to work in the pool and fitness room entry...worked fine at my room door.More

Thank Dan A
Response from Elly S, Front Office Manager at DoubleTree by Hilton Rochester / Mayo Clinic AreaResponded 14 February 2018

Thank you for taking the time to tell us about your stay. I do want to apologize about the elevators and the digital key. Within the last few days, we have been testing the digital to work out the kinks as you mentioned above. We...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Self-Serve Laundry
Conference Facilities
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$171 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$171 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Rochester
#2 Romantic Hotel in Rochester
#3 Family Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (50)
Room & Suite (56)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
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Theloaders93
29 August 2017|
AnswerShow all 3 answers
Response from DebKnox | Property representative |
Hi ~ We have replaced all of the "soft" goods in the guestrooms this year. Items such as desk, soft chair, desk chair, etc. The carpet in the guestrooms has all been replaced this year except for 9 rooms (we will be done... More
0
Votes
Judi D
18 August 2016|
AnswerShow all 4 answers
Response from DebKnox | Property representative |
Hi ~ Yes, we do have wheelchairs available at the hotel. Just ask the bellman or the front desk upon arrival and we will make sure that you have one available to you. If you would like us to make a note in your reservation... More
0
Votes
hopefulsavvytraveler
23 December 2015|
AnswerShow all 8 answers
Response from MTC120 | Reviewed this property |
No, there is not complimentary breakfast. But there is a nice restaurant in the lobby.
0
Votes
Room Tips
"We always request a quiet room, away from elevators and ice machines. They noted that and followed through."
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"Consider a room at the back or a higher floor if road noise bothers you"
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"Ask for a room facing Mayo not Civic Center."
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"dont go here"
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