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Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
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907 Reviews from our TripAdvisor Community

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Showing 892: English reviews
Jackson, Mississippi
1 review
Reviewed 3 days ago NEW

The bathroom on the seventh floor was filthy! There were pubic hairs on the toilet and in the shower when I arrived! The floor had not been vaccuumed and the front desk clerk Luther had the worst attitude ever.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lawanna V
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We are very sorry to hear your stay with us was not up to ours or your standards. Luther has always been given positive notes from our guests here at the hotel and this is a surprise to me as well. Cleanliness is an upmost importance and I will personally be checking on the situation with my Executive Housekeeper today.... More 

Flowood, Mississippi
1 review
Reviewed 4 days ago NEW

Bathroom and closet doors collided and made getting ready awkward, slow and difficult. Hotel beautifully decorated for holiday. Staff very friendly. Doorman exceptionally helpful when I needed directions.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank T7997XImaryv
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for your response to Tripadvisor on your stay with us here at the King Edward hotel. I see everything was enjoyed but you did have some concerns on the door operations. The hotel was built in 1923 so some of the architecture made it a challenge with the way the doors align from the entrance to the opening... More 

Jackson, Mississippi
1 review
Reviewed 5 days ago NEW

Wanted to get away for a couple days without actually going anywhere. Every staff member from beginning to the end was extremely friendly and welcoming. I will definitely come back for another staycation.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jonathan S
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You... More 

San Antonio, Texas
1 review
Reviewed 5 days ago NEW

This hotel was clean and the valet was very polite but the service is horrible, you can barely get housekeeping to clean your room. I'm from a bigger city so therefore they should have better quality of service for the smaller volume of people.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank M5448IPjustinb
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I am sorry to hear there were issues with housekeeping during your stay, I appreciate the feedback and will find out what happened during your stay and work hard to make sure this does not happen again. Brian B Berry More 

Lake Dallas, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

This hotel met Hilton's standards. The atmosphere was professional and customer oriented. Lobby was appealing and made one feel welcome. The staff was cordial and aimed to please the customer. The room was immaculately clean and the bath towels were very soft. The bed was so comfortable that it was hard to leave it once you rested on it. The... More 

Helpful?
1 Thank Sonya A
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You... More 

Raleigh, North Carolina
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 week ago

We were traveling through Jackson on vacation and picked out the Hilton Garden Inn because it was downtown. A little surprised that the hotel was at one end of the downtown area that is a bit beaten up, but the hotel turned out to be fine. There is a fee for parking, but the valet service was really good. And... More 

Helpful?
1 Thank Dee W
David R, Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You... More 

Chattanooga, Tennessee, United States
1 review
Reviewed 1 week ago

We were traveling on family vacation and decided to stop here spontaneously. The parking is valet only, but given the downtown location, this is understandable. Walking into the lobby for the first time is a memorable experience, as this hotel has the distinguishing design and flourishes of a period hotel. We were greeted promptly by the bellman, Joshua, who had... More 

Helpful?
Thank Jonathan R
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You... More 

Schaumburg, Illinois
1 review
Reviewed 2 weeks ago

The breakfast male waiter staff was extremely rude, became verbally abusive when I asked for a replacement coffee cup to to food particle stuck in the inside of it. Asked if I need someone to fan me and a band to play for me as well.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank C5590YPtonyg
David R, Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I am sorry that this happened. I do not train my staff to be like that. I hope you will reach out to me so i can find out which server did this. We try to take of all of our guests needs and wants. We truly strive to make this the best experience you can have. I am sorry... More 

Lexington, Kentucky
Level Contributor
8 reviews
Reviewed 2 weeks ago

Wonderful historic hotel in DT Jackson. The hotel is clean, comfortable, and full of historic details. The staff is great and very engaging with all the guests. The hotel offers lots of food choices and has a great lounge atmosphere. There is also a Seattle's Best Coffee in the lobby.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank gblind
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I want to Thank you personally for staying with us and we appreciate the kind comments on your stay at the King Edward. Please return again so we can exceed your expectations and greet you warmly upon your arrival. Brian B Berry More 

Columbus, United States
1 review
Reviewed 2 weeks ago

I enjoyed my stay and will recommend this sight to family and friends. The food was really great...the rooms were nice and clean just to small. Beds were very firm and pillows were just right. It was in a very safe area, you were greeted from the time you entered out of the vehicles to the time you got to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tonetted887
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Your comments are welcomed and appreciated, the staff here at the King Edward hotel strives for perfection and we are glad to see you received the treatment that every guest deserves. Once again THANK YOU Brian B Berry More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: RM453 - RM707 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Odigeo and Orbitz so you can book your Hilton Garden Inn Jackson Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
 of 5 bubbles deew726, 27 Nov 2016 | Read review
“Try another hotel.”
 of 5 bubbles MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
 of 5 bubbles WantToSeeItAll_NC, 1 Sep 2016 | Read review
“higher floor”
 of 5 bubbles malabama8, 22 Aug 2016 | Read review
“Both our room and our friends room were quiet !”
 of 5 bubbles winchmorehill, 12 Jul 2016 | Read review
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