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Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
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910 Reviews from our TripAdvisor Community

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Showing 895: English reviews
Jackson, United States
Reviewed 3 days ago NEW

I waited 36 minutes the first morning for my vehicle to be pulled around. The second day I waited almost 42 minutes The hotel then tried to charge me for the valet service that was included in my rate.

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Helpful?
Thank gabrielsQ8349PS
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We are very sorry to hear of this incident with our valet service, you have my personal apologies and I will be working with the valet services on a personal level to ensure this is not a standard normal operating practice. Brian B Berry

Prairieville, Louisiana
Reviewed 4 days ago NEW

Pretty building outside and the lobby area was nice. The rooms were great for the price paid however could use a bit of updating. The valet workers were nice and quick as they could be. The front desk workers were welcoming and helpful. The bellman offered assistance at all times.

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Helpful?
Thank Alyar1
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

The King Edward is a special hotel that's stands very true to local visitors as well as guest visiting from out of town. The team and are very pleased to see you enjoyed your stay with us and wish you many returns. Brian B Berry

New Orleans, Louisiana
Reviewed 5 days ago NEW

Hotel was nice and decorated for Christmas. Bed was comfortable. There was a buzzing noise in room most of the night. Sleep was horrible because of it. Seattles Best Coffee shop attached to hotel was convenient. Very close to convention center.

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Helpful?
Thank 290jennyz
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the response to Tripadvisor about your stay with us. We did not know there was an issue with a buzzing noise during your stay or we would have been able to rectify it. After visiting the room it was a refrigerator that could have been easily replaced and allowed you a better nights rest. Please advise us...

Jackson, Mississippi
Reviewed 1 week ago

The bathroom on the seventh floor was filthy! There were pubic hairs on the toilet and in the shower when I arrived! The floor had not been vaccuumed and the front desk clerk Luther had the worst attitude ever.

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Helpful?
Thank Lawanna V
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

We are very sorry to hear your stay with us was not up to ours or your standards. Luther has always been given positive notes from our guests here at the hotel and this is a surprise to me as well. Cleanliness is an upmost importance and I will personally be checking on the situation with my Executive Housekeeper today....

Flowood, Mississippi
Reviewed 1 week ago

Bathroom and closet doors collided and made getting ready awkward, slow and difficult. Hotel beautifully decorated for holiday. Staff very friendly. Doorman exceptionally helpful when I needed directions.

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Helpful?
Thank T7997XImaryv
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for your response to Tripadvisor on your stay with us here at the King Edward hotel. I see everything was enjoyed but you did have some concerns on the door operations. The hotel was built in 1923 so some of the architecture made it a challenge with the way the doors align from the entrance to the opening...

Jackson, Mississippi
Reviewed 1 week ago

Wanted to get away for a couple days without actually going anywhere. Every staff member from beginning to the end was extremely friendly and welcoming. I will definitely come back for another staycation.

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Helpful?
Thank Jonathan S
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You...

San Antonio, Texas
Reviewed 1 week ago

This hotel was clean and the valet was very polite but the service is horrible, you can barely get housekeeping to clean your room. I'm from a bigger city so therefore they should have better quality of service for the smaller volume of people.

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Helpful?
Thank M5448IPjustinb
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I am sorry to hear there were issues with housekeeping during your stay, I appreciate the feedback and will find out what happened during your stay and work hard to make sure this does not happen again. Brian B Berry

Lake Dallas, Texas
Reviewed 1 week ago

This hotel met Hilton's standards. The atmosphere was professional and customer oriented. Lobby was appealing and made one feel welcome. The staff was cordial and aimed to please the customer. The room was immaculately clean and the bath towels were very soft. The bed was so comfortable that it was hard to leave it once you rested on it. The...

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Helpful?
1Thank Sonya A
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You...

Raleigh, North Carolina
Reviewed 1 week ago

We were traveling through Jackson on vacation and picked out the Hilton Garden Inn because it was downtown. A little surprised that the hotel was at one end of the downtown area that is a bit beaten up, but the hotel turned out to be fine. There is a fee for parking, but the valet service was really good. And...

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Helpful?
1Thank Dee W
David R, Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You...

Chattanooga, Tennessee, United States
Reviewed 2 weeks ago

We were traveling on family vacation and decided to stop here spontaneously. The parking is valet only, but given the downtown location, this is understandable. Walking into the lobby for the first time is a memorable experience, as this hotel has the distinguishing design and flourishes of a period hotel. We were greeted promptly by the bellman, Joshua, who had...

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Helpful?
Thank Jonathan R
David R, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I would like to personally THANK YOU! for staying at the Hilton Garden Inn Historic Jackson King Edward hotel. I hope we not only met your expectations but exceeded them and made your stay one that you will remember when not only choosing our Hilton Garden Inn but also in choosing other Hilton products for your preferred hotel stays. You...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 W Capitol St, Jackson, MS 39201-2004 (Formerly King Edward Hotel)
Region: United States > Mississippi > Jackson
Price Range: RM430 - RM709 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
 of 5 bubbles deew726, 27 Nov 2016 | Read review
“Try another hotel.”
 of 5 bubbles MarthaW962, 16 Nov 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
 of 5 bubbles WantToSeeItAll_NC, 1 Sep 2016 | Read review
“higher floor”
 of 5 bubbles malabama8, 22 Aug 2016 | Read review
“Both our room and our friends room were quiet !”
 of 5 bubbles winchmorehill, 12 Jul 2016 | Read review
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