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I stayed here last December on the way to Little Rock. Was a great place to stop on this trip. It is clean and quiet but the carpet desperately needs to be replaced.
The breakfast was very good and plenty of choices
Employees are very...More
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 2 days ago
Thank you for sharing your experience with us. We appreciate the feedback, and will use it to do our best to improve. Our carpets are on a quarterly shampooing schedule for the moment, but new ones would be nice! Perhaps we can make that happen...More
Upon check-in, we realized the customer service here was amazing. It was a welcome change from the everyday "not my job" attitude you get in so many places. The rooms were spotless, every employee greeted you with a warm smile and a good morning. There...More
Thank Timothy G
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 30 November 2016
Michelle is an exemplary team member and we're so glad she made an impression. We are encouraged by your kind words, and thankful for the time you took to write such a thorough review. We hope to see you the next time you're in town...More
On May 8th 2017, we had made a reservation for may 18th and 19th, I had called ahead of time informing the hotel that I would be arriving at the hotel sometime around 2 am in the 19th (I was going to pay for two...More
Thank Israel F
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 4 weeks ago
We at the Holiday Inn Express regret your experience at the Hampton Inn. Next time you're in town, we would love to host you. We have mini refrigerators and Keurig coffee makers in all of our rooms as well as complimentary wi-fi. Our rooms are...More
Was able to get a room at the last minute on the way to Memphis. Hotel was clean and desk clerk was very nice. Room was clean as was the bathroom. Parking was a bit of a chore, but all in all, very enjoyable.
This is an old property that has not been maintained properly or periodically updated.
In my opinion no longer merits the Holiday Inn badge.
Staff were very courteous and competent but the physical plant is junk.
This place needs to go to a junk label...More
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 20 April 2017
We truly appreciate that you have rated our staff's service to be high. However, we regret that you found the property to be below your expectations. Your feedback is instrumental for us to upgrade what we can to achieve 100% guest satisfaction. We take your...More
US$87 - US$119 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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