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Supposedly newly remodeled but didn't look or feel like it. 2 star hotel at best. Sofa couch broken. Bathroom tiles missing. Door didn't fit the door frame to the outside hallway!?! Excellent front desk people.
Thank Mike S
Response from Patrice H, Director of Sales at Staybridge Suites JacksonResponded 2 weeks ago
Thank you so much for your review, we really appreciate it! We will be sure to address the concerns you had during your stay. This will help us to provide the stay all our guests should receive.
Our travel lives are so packed, and we've stayed in so many Homewoods and Staybridges, that I hadn't realized we had stayed here before -- and not that long ago (November 2016).
I read THAT review and can only add huzzahs to it.
Response from Patrice H, Director of Sales at Staybridge Suites JacksonResponded 18 May 2017
Thank you so much for your positive feedback. We love to hear about our guests having awesome stays with us. It is indeed our number one priority to ensure guest satisfaction at all times. On behalf of the Staybridge team, thanks again and we look...More
Checked into the hotel with friendly GSR. Went to the room and looked around to make sure everything was ok. The toilet had a ring around it. I took a towel to clean it to make sure it would come out. Went to take a...More
Thank Felicia S
Response from IHGService, Guest Relations Manager at Staybridge Suites JacksonResponded 2 weeks ago
Hello Felicia S,
Thank you for posting a review about your recent stay with the Staybridge Suites Jackson, MS. It sounds like we fell below your expectations, particularly with the bathroom's condition. I'm sorry this impacted your visit. We take all reviews very seriously, and...More
Got to this hotel about 9pm to check in. The gal at the front desk was SUPER-friendly and courteous. Not a single problem checking into our suite. Our room was large and spacious. Clearly this is not a newer hotel, though. And perhaps some updating...More
We got to our hotel around 11pm and there were young people outside acting very suspicious. They were sneaking up to the door and then backing away, then went in. After we got our keys, we pulled to the back to go to our room...More
Thank Cindy S
Response from IHGService, Guest Relations Manager at Staybridge Suites JacksonResponded 6 May 2017
Dear Cindy S,
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received.I apologize for any inconvenience you might have experienced. I...More
US$102 - US$152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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