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Hilton Garden Inn Memphis Southaven

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Hilton Garden Inn Memphis Southaven
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481 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Memphis Southaven
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Showing 474: English reviews
Reviewed 12 October 2016 via mobile

I am a HILTON type of girl.. so, the moment I realized that I was staying here, I grew excited. The front entrance and lobby of the hotel was beautiful. Customer service was amazing and I'm sure if I would've voiced my concerns, they would've handled the problems. 1. The room didn't have a fresh smell to it, I can't...

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Helpful?
1Thank apriljm
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you for choosing to stay with us recently. I would like to apologize for the issues you had while staying with us. I have forwarded your comments on to our Executive Housekeeper for follow up and retraining. Thank you for bringing these issues to our attention. It is our hope that every guest is made to feel welcome. I...

Prince George, United States
Reviewed 11 October 2016

This property will be my first choice anytime that I am in the Memphis area the staff and the service are awesome.The property is also nice and clean and surrounded by plenty of restaurants and shopping.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tiffany S
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you so much for your comments about our property and staff. It is always nice to be able to pass these to our staff. We look forward to seeing you again the next time you are in the Southaven area.

Troy, New York
Reviewed 10 October 2016

Every staff member is so friendly and went out of there way to make our group stay very successful. My first stay ever at this hotel and I was very satisfied. Very convenient for shoppping and dining out!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Bobbi D
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you so much for your kind words concerning our property. It is always nice to be able to pass these on to our staff. We look forward to seeing you again the next time you are in the Southaven area.

South Windsor, Connecticut
Reviewed 9 October 2016

This was a very nice facility even above average for Hilton Garden Inn's. It is located in the Towne Center shopping center and is really convenient to dozens of restaurants, shops and even a major movie theater. I felt like seeing a movie on this evening so after a really nice dinner at one of the area restaurants I drove...

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Helpful?
Thank TravellinTex1
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you so much for all your kind words concerning our property. It is always nice to be able to pass these on to our staff. We look forward to seeing you again the next time you are in the Southaven area.

Burlington, Vermont
Reviewed 4 October 2016 via mobile

I drove out of my way to stay at this hotel as it had great reviews, at least the first few. We arrived after 9 and when we got to our room it smelled strong of some sort of spray, was not pleasant but thought I could deal with it. We went right out to have dinner and when I...

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Helpful?
Thank Majewel
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you for your comments about our property. I would like to apologize for the issues you had while staying with us. I will personally make sure that your points are awarded to you. I have forwarded your comments on to our Executive Housekeeper and Front Desk Supervisor for follow up and retraining. We hope for a chance to serve...

Southaven, United States
Reviewed 29 September 2016

Best Hotel in the area. Up to date, modern, clean, friendly staff. Pay the extra few $$. You wont regret it! One thing to note if you don't stay at this particular chain is breakfast is excellent, but it is not included. It is however worth the price. Everything is freshly made while you wait.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Joel M
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you so much for all your kind words about our property. It is always nice to be able to pass these on to our staff. We look forward to seeing you again the next time you are in the Southaven area.

Reviewed 29 September 2016

I went for training for a week, and actually stayed an extra weekend. Used the digital check in that was available. Rooms were super clean everyday! Front desk staff called me by name every time they saw me! Kudos! The kitchen staff, April, Rosey, and Jeff, so welcoming. Asked me everyday how everything was. Interested in conversation and when you...

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Helpful?
Thank Haily H
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you so much for all your kind words. It is always nice to be able to pass these on to our staff. We look forward to seeing you again the next time you are in the Southaven area.

Sturgis, Mississippi
Reviewed 27 September 2016

We took the getaway package. It was a great deal for the three of us. Got there at check-in. My room was ready for me. The staff was so professional and polite. Everything was so thought out in the room.The room was perfect and the bathroom was very neat and clean. . I heard a guest say while dining for...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank alceeg
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you so much for all your kind words about our property. It is always nice to be able to pass these on to our staff. We look forward to seeing you again the next time you are in the Southaven area.

Le Raysville, Pennsylvania
Reviewed 27 September 2016

Horrible embarrassing experience. Someone else was checked into my assigned room and was getting out the shower when I opened my room door you can imagine the embarrassment upon mine and my husbands face! Then staff was very unprofessional and rude

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank T818QL
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you for your response. I would like to apologize for the issue you had at check in and for the improper way it was handled. I have forwarded your comments on to our Front Desk Supervisor for follow up and retraining. We hope for a chance to serve you better in the future.

Tulsa, Oklahoma
Reviewed 25 September 2016 via mobile

We would not hesitate to stay here again for another football game weekend. Great location near highway and Tanger outlet mall. Clean rooms that always smelled good; how do they do that!? Breakfast is $10. Safe area!!

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Helpful?
Thank honolulusurf
Teresa J, Front Office Manager at Hilton Garden Inn Memphis Southaven, responded to this review

Thank you so much for your kind words about our property. It is always nice to be able to pass these on to our staff. We look forward to seeing you again the next time you are in the Southaven area.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room

Additional Information about Hilton Garden Inn Memphis Southaven

Address: 6671 Towne Center Loop, Southaven, MS 38671-8101
Region: United States > Mississippi > Southaven
Price Range: RM518 - RM970 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton
Hotel Style:
#1 Business Hotel in Southaven
#3 Family Hotel in Southaven
#4 Romantic Hotel in Southaven
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Memphis Southaven staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Memphis Southaven staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To floor East side.”
 of 5 bubbles soccerfan2, 15 Nov 2016 | Read review
“Stay on back side of hotel”
 of 5 bubbles colt07, 5 Jan 2016 | Read review
“Wake up early and leave your room if you want it cleaned.”
 of 5 bubbles Hazel007_12, 29 Oct 2015 | Read review
“Call in advance to ensure you aren't given a disgusting smoking room. Didn't even know smoking rooms existed anymore!”
 of 5 bubbles claudia7, 13 Oct 2015 | Read review
“Back side of the building is more private”
 of 5 bubbles LeRainDrop, 13 Sep 2015 | Read review
5 of 5