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Renaissance St. Louis Airport Hotel

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Renaissance St. Louis Airport Hotel
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708 Reviews from our TripAdvisor Community

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Showing 704: English reviews
League City, Texas
Reviewed 3 December 2014

Overall, the hotel was nice and service good. My trip was ruined when my drivers license fell out of my pocket on the shuttle. I called and asked them to look and they said it was not on the shuttle. Two hours later, they called and they found my license on the shuttle. I asked them to mail it to...

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Helpful?
Thank Wayde S
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for your feedback, we truly appreciate the feedback. Travelling without a drivers license would be extremely challenging and I do apologize you have not received your license as of yet. I have verified that it was indeed sent out by standard USPS mail. Not sure wht it has not been delivered as of yet. In the future we...

Springfield, Illinois, United States
Reviewed 29 November 2014

Made reservations using their "Park here Fly There Package" and stayed one night before heading to Las Vegas. When we returned on Friday November 28, 2014, our truck had been stolen. Several cars had been burglarized as well. My husband and I will never EVER stay at this hotel again. It is not a safe location. The whole area is...

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2Thank Rita Z
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback on your recent stay. I can only imagine the frustration with returning from a vacation to not find your car. I do apologize for this. This is not a normal occurence for us. We have security circulating in our parking lot every night and usually they keep anyone with bad intentions away. I again apologize...

Kansas City, Missouri
Reviewed 26 November 2014

Check in was a breeze due to Chloe working behind the front desk. Friendly and efficient, helped me get the room I wanted. Lobby is newly renovated, rooms seemed very up to date, and overall was above my expectations. Realized once I settled into my room that I had left my ipad cord at home, Bethany from the front desk...

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Helpful?
Thank Robert W
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the great review. We are proud of our staff and pride ourselves on delivering great service. When this is recognized it makes all the work worth while. Thank you again and we hope to see you back the next time you are in St. Louis. Jeff Keeley General Manager Renaissance St. Louis Airport 314-890-3100

Marana, Arizona
Reviewed 24 November 2014

This was my first visit to the Renaissance St.Louis Airport hotel. The check in process was fast and convenient, the room was large and comfortable and the lobby/bar area was laid out so that one could feel alone and private even in a large space./ The seating was arranged beautifully and I thoroughly enjoyed my stay.

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Thank Joseph T
Milford, Michigan
Reviewed 21 November 2014

This Renaissance is a little further from the airport then I expected - about 15 minutes. The rooms, lobby and conference center is nice. The property is a bit aged, but they've done a fair number of improvements.

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Thank JVM-Milford-MI
San Antonio, Texas, United States
Reviewed 18 November 2014

The hotel and rooms have been renovated and everything looks great. There is nice lobby bar and the rooms look modern and luxurious. With all these updates this hotel definitely seems more like a 4 star property than a 3.5 star hotel. The beds are comfortable and there is a large flat screen TV in the room. The service is...

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Thank Jamie Z
Reviewed 17 November 2014

I stayed at this Renaissance hotel for a two-week period while in business in St. Louis. Although I've never had any complaints with any of my previous stays at a Marriott hotel, this one was not as pleasant as previous ones. However, it had nothing to do with the property itself, but rather the overall service by the staff. First,...

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2Thank Felix A
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Good afternoon, we appreciate you taking the time to give us feedback on you stay. Most hotel buidlings are similair and it is the service that sets them apart. I do apologize for not meeting your, or my expectations, on our service delivery. I will be addressing this with my staff immediately and will ensure we are exceeding our guest...

St. Louis, Missouri, United States
Reviewed 16 November 2014

Wife and I have stayed here a number of times, and have enjoyed it thoroughly each time. This time was a disaster. 1. Valet parking, valet nowhere around so we found our car in the front of the hotel with door unlocked and keys inside so we took it. 6 hours later they called to ask if we had taken...

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Helpful?
Thank Amos B
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Amos B Thank you for the review of our property. We truly appreciate the feedback. The hotel is under new ownership and we striving to improve our guests experience. We are finishing the elevator project and spending over $1 miliion in other improvements. You will see improvements soon. We are also hiring additional staff. We are being very selective as...

Reviewed 16 November 2014 via mobile

I am not even sure where to start. I stayed here for 12 nights for business. It was not by choice. First of all, note this hotel is close to the airport. If you are staying in the area overnight, then this might not be a bad option. However, for any other stay I would not recommend this hotel at...

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1Thank gsmith43
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for taking the time to give us some feedback on your recent stay. We pride ourselves on our service and we did not seem up to standards on your stay. I do apologize for that. We are continually training our staff to deliver outstanding customer service. Also, begining in January, wifi will be compliementary for Marriott Rewards Members....

Southern Illinois/STL
Reviewed 13 November 2014

I stayed at the Marriott Renaissance for one night prior to catching a flight in St Louis. This was probably my 4th or 5th time there. The service was excellent and the room was very comfortable. The concierge floor lounge and breakfast was a big plus too. They remodeled the lobby and bar area since my last visit (maybe a...

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Thank TravelSaluki

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more   less 

Additional Information about Renaissance St. Louis Airport Hotel

Address: 9801 Natural Bridge Rd, Berkeley, Saint Louis, MO 63134-3307
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: RM514 - RM1,027 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance St. Louis Airport Hotel 3.5*
Number of rooms: 374
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Also Known As:
Renaissance Saint Louis
Saint Louis Renaissance
Hotel Style:
#5 Business Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance St. Louis Airport Hotel staff and other travellers.
11 questions
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Edgewater, Colorado
over a year ago
16 days ago
10 months ago
Ballwin, Missouri
over a year ago

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Questions? Get answers from Renaissance St. Louis Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the front view its really nice in the morning”
 of 5 bubbles piscian75, 9 Mar 2017 | Read review
“ask for and demand good pillows.”
 of 5 bubbles Travelino, 25 Feb 2017 | Read review
“South side”
 of 5 bubbles scot4ford, 22 Jan 2017 | Read review
“I only attended the conference center”
 of 5 bubbles 335vikkif, 29 Dec 2016 | Read review
“Make sure you inquire about construction at check in”
 of 5 bubbles KelpMe, 29 Dec 2016 | Read review
5 of 5