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Marriott St. Louis Airport

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1,183 Reviews from our TripAdvisor Community

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Showing 1,175: English reviews
Wichita, Kansas
Reviewed 26 May 2016

Business Trip stay for one night. Arrived to a nice lobby with a live music full of guests. Checkin was fine, staff were nice. Got to the room and what a complete change. The Room smelled damp with a hint of smoke, drywall was flaking off the celing where patch repair was done. Wireless was "free for Marriott Rewards members"...

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Helpful?
Thank randmcnally78
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for sharing your experience with us. Please contact me directly so I can properly research your issues. We hope to have the opportunity to regain your trust. Bob Lambert General Manager 314-253-5155 Direct Line

Reviewed 23 May 2016 via mobile

Very friendly staff. When we checked in we mentioned it was our Anniversary, and they gave us a gift card for food and beverages. All the front desk staff, concierge"'s, cleaning ladies and bar staff very professional and friendly. The pool area is beautiful and very cozy. We will stay here again!

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Helpful?
Thank TrapDad
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for the awesome review! We truly appreciate the kind comments about our staff and look forward to hosting you again. Respectfully, Bob Lambert General Manager 314-253-5155 Direct Line

Reviewed 20 May 2016 via mobile

Had a great weeks stay at the hotel, particularly the concierge lounge was warm and hospitable. Joanne, greeted me every day with a warm smile and excellent service. Food was consistently good with a good selection of breakfast choices. The environment was consistently clean. Highly recommended choice for a relaxed breakfast.

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Helpful?
Thank Dave B
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for the awesome review. Our lounge is rated as one of Marriott's best and we are delighted to know your experience was a good one. Joanne is indeed special! We look forward to our next opportunity to host you. Bob Lambert General Manager 314-253-5155 Direct Line

San Jose, California
Reviewed 19 May 2016

I usually stay at this Marriott property due to is great location to downtown, freeway access, airport and car rental facility when I work near the St. Louis, MO area. This hotel is really wonderful because of their Staff! The renovated rooms for elite customers are fabulous, Marriott beds and super comfy and the Concierge room and its great crew...

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Helpful?
Thank julieta16
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

We indeed have a wonderful team or service professionals working every day to provide personalized service. Thank you for the kind comments as they will enjoy reading them. We appreciate your loyalty and look forward to hosting you again soon. Bob Lambert General Manager 314-253-5155 Direct Line

Huntington Beach, United States
Reviewed 18 May 2016

Appears they have spent some money on the lobby, but the rooms seem a little dated. Especially the bathrooms. The room was pretty small, not refrigerator. Was only there for one night, so didn't use many amenities. The market and concierge both close at 10pm. Fortunately there is a convenience store within walking distance.

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Helpful?
Thank Dan E
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for taking the time to share your experience. If you choose to stay with us again, please ask for the West tower where are 400 rooms have been renovated with refrigerators. Please also note we serve food and beverage until 12 midnight in our restaurant and bar for your convenience and items from our Market are still available...

Rochester, New York
Reviewed 18 May 2016

I went with a group that booked 17 rooms. We booked these months in advance. We were told check-in time was 3 pm. When we went to check in at 3 pm, most of the rooms weren't ready. We were given the last room at 5:30 pm. Their excuse was: "we're very busy"., and that was that. According to the...

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Helpful?
Thank 88_Stang57
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

We apologize your experience was less than satisfactory. We pride ourselves on excellent and detailed service and we failed in your case. We will look into your issues as an opportunity to improve our operation. Thank you for sharing your experience with us. Bob Lambert General Manager 314-253-5155 Direct Line

Reviewed 18 May 2016

I spend a lot of time on the road and always stay at a Marriott. The staff at this hotel is top notch. I especially want to recognize Joanne and Paige at the Concierge Lounge. Always making breakfast feel like breakfast at home. Thanks for the amazing service! -Kas

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Thank Kas R
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for the excellent review. We have a great team in our lounge and they will enjoy reading your comments. We appreciate your loyalty and look forward to hosting you again soon. Bob Lambert General Manager 314-253-5155 Direct Line

Atlanta, Georgia
Reviewed 18 May 2016 via mobile

Many thanks for the staff at the St. Louis Airport Marriott for helping make my weekly experience in St. Louis incredible. Special thanks to Jaraline and Lauren in the lobby bar, Joanne, Mary Jane and Nelle in the concierge. A big thank you to Vince from engineering for make my room nice and warm during this code spring week. Thanks...

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Helpful?
Thank joealampi
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for excellent review!! We truly appreciate your loyalty and value the opportunity to host the Oracle team. The team will enjoy reading your comments!! Bob Lambert General Manager 314-253-5155 Direct Line

Detroit, Michigan
Reviewed 18 May 2016

Overall the place could be very nice. The gym was good except for one machine that has a broken handle. The pool looked nice and it was cool that it was in door/out door in one area and then it looked to have a second bigger pool. The concierge lounge was very nice with a good breakfast, snacks, and desert....

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Helpful?
Thank julio6925
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for sharing your experience with us. We are frustrated to learn your hallway was not maintained up to our normal standards. We will look into this issue and discuss with our team. We look forward to your return and serving you another great burger. Bob Lambert General Manager 314-253-5155 Direct Line

Reviewed 18 May 2016 via mobile

I write reviews on a regular basis but this will be the most important and heartfelt review ever. My 22 year old son is a alcoholic and clinically depressed. While on his way cross country to treatment he became intoxicated on a layover and was unable to board. I booked my son using rewards points at the airport Marriott and...

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Helpful?
Thank Lelania70
Bob L, General Manager at Marriott St. Louis Airport, responded to this review

Thank you for taking the time to share your sons experience with us. Thankfully, our hotel is full of caring and compassionate team members who understand the human element in all situations. We truly wish you and your family nothing but the best. Bob Lambert General Manager 314-253-5155 Direct Line

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Rock River Grill
Rock River Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Marriott St. Louis Airport

Address: 10700 Pear Tree Ln, Berkeley, Saint Louis, MO 63134-4198
Region: United States > Missouri > Saint Louis > Berkeley
Price Range: RM415 - RM1,053 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott St. Louis Airport 3.5*
Number of rooms: 601
Reservation Options:
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Also Known As:
Marriott St. Louis Airport Hotel Berkeley
Marriott Saint Louis
St Louis Airport Marriott
Saint Louis Marriott
Hotel Style:
#1 Family Hotel in Berkeley
#1 Business Hotel in Berkeley
#2 Romantic Hotel in Berkeley
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Questions & Answers

Here's what travellers have asked, with answers from Marriott St. Louis Airport staff and other travellers.
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Questions? Get answers from Marriott St. Louis Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Huge facility with a large variety of choices.”
 of 5 bubbles jimpatjr, 11 Nov 2016 | Read review
“If you don't like ground-floor rooms, be sure to ask for an upper floor.”
 of 5 bubbles deland22, 2 Nov 2016 | Read review
“Be ready for all the extra charges.”
 of 5 bubbles stevene254, 19 Oct 2016 | Read review
“Always check you room!”
 of 5 bubbles SSFNC, 14 Oct 2016 | Read review
“Avoid it if you can”
 of 5 bubbles jama80, 12 Oct 2016 | Read review
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