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Castle Rock Resort & Waterpark

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Traveller (109)
Room & Suite (139)
Dining (22)
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Overview
  • Excellent13%
  • Very good21%
  • Average22%
  • Poor17%
  • Terrible27%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (458)
There are newer reviews for Castle Rock Resort & Waterpark
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111
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LanguageEnglish
64
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All reviewstower roomkids loved the water parkgreat wolf lodgetypical hotelgift shopnothing fancygrill
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151 - 155 of 458 reviews
Reviewed 30 July 2015

This was worst experience ever!!! We took our 5 year old granddaughter. We were put in the atrium. It was so dirty!! Bugs! Hair everywhere on sheets, bath tub, bathroom floor--carpet was disgusting!! There was hundred of cigarette butts outside our door with pieces of...More

2  Thank rita z
Response from Denise P, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 31 July 2015

We sincerely apologize for any issues you experienced during your stay at Castle Rock Resort and Waterpark. This is definitely not the experience we want our customers to have, and we thank you for sharing your feedback with us. We take our customer comments very...More

Reviewed 27 July 2015 via mobile

I would like to give a review of castle rock indoor water park resort.... Definitely would not recommend it to anyone! It had 1 room available this weekend and we stayed there since grand country and welk were booked. Castle rock was so dirty! We...More

2  Thank Heather C
Response from Denise P, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 31 July 2015

Thank you for reaching out to us regarding your recent visit to Castle Rock Resort and Waterpark. We sincerely apologize for any issues with your room during your stay. We strive to provide a safe and enjoyable experience for all of our guests, and I...More

Reviewed 24 July 2015

My family planned a extended weekend stay in Branson over the 4th of July weekend. I read all the reviews (most negative) about Castle Rock Resort and It almost scared us away from booking with them. However, we decided to book it and it was...More

4  Thank Rick P
Response from Denise P, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 31 July 2015

Thank you very much for taking the time to post your comments! We take great pride in our resort and waterpark, and we are thrilled to hear you enjoyed your stay with your family. We hope you will visit us again soon! Sincerely, Alex, Guest...More

Reviewed 14 July 2015

Okay so my family and I visited Branson over the 4th of July weekend and it was our first visit to the town. we had originally selected a different hotel, but when we saw pictures of the waterpark we automatically thought about the kids so...More

1  Thank Dancerdp
Response from Denise P, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 17 July 2015

Thank you for providing us your feedback regarding your stay at Castle Rock Water Park and Resort. We are continually working to improve our operations, and we use our customer feedback to help us develop the best possible guest experience. We regret letting you down...More

Reviewed 10 July 2015

We have stayed at this location 2 times this year. Once in Feb. and then again in June. Both times were great. This is our new hotel of choice when visiting Branson. Nice and friendly staff, conveniently located, reasonably priced, family friendly and great indoor...More

1  Thank tonya f
Response from Denise P, Guest Relations Manager at Castle Rock Resort & WaterparkResponded 17 July 2015

Thank you so much for your kind review! We take great pride in our staff and our product, and we are thrilled to hear you enjoyed your stay. We hope you will stay with us again the next time you are in Branson. Sincerely, Alex,...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Indoor pool
Outdoor pool
Details
Price range
US$49 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$49 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (109)
Room & Suite (139)
Dining (22)
Pool & Beach (22)
Amenities (82)
Family and Play Areas (6)
Questions & Answers
Ask a question
Latrice C
13 April 2017|
Answer
Response from CastleRockManagement | Property representative |
Latrice, Feel free to gave me a call here at 417-336-6000 we will go over your questions about your reservation.
0
Votes
Sheila K
25 July 2016|
Answer
Response from TwinsOfGemini | Reviewed this property |
I'm so sorry I haven't checked this in awhile. Pretty sure your questions have been answered and enjoyed your stay.
0
Votes
Ron W
1 April 2016|
AnswerShow all 2 answers
Response from Nikki6or3 | Reviewed this property |
Please don't waste your money. you will be disappointed and your poor grandkids will too! Grand Country Hotel has a water park that is much better. The hotel isn't that great but the water park is definitely better than... More
1
Vote
Room Tips
"Call ahead before booking to confirm pool availability"
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"Child friendly, do not expect a quiet room."
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"If you aren't there with kids, and want it to be a quiet stay, go somewhere else."
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"rooms in the Tower building do not require going outside to get to and from the waterpark, sundries shop, or..."
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