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Crowne Plaza St Louis Airport

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Traveller (127)
Room & Suite (94)
Dining (12)
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Overview
  • Excellent32%
  • Very good37%
  • Average15%
  • Poor8%
  • Terrible8%
Travellers talk about
“tgi fridays”(47 reviews)
“shuttle service”(26 reviews)
“louis airport”(26 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
8 Jul9 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (592)
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Traveller rating
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189
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48
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All reviewstgi fridaysshuttle servicelouis airportnice hotelpark flyindoor poolan early morning flightfree shuttlecommon areasroom was clean and comfortablemini fridgeking bedst louistgifridaysatriumbanquetconference
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11 - 15 of 584 reviews
Reviewed 5 May 2018 via mobile

Wouldn't ever stay again! No fridge, no microwave, non accomidating, charge for parking, no breakfast! Too much money for minimal ammenities! I WOULDN'T RECCOMEND FOR ANYONE! THOUGHT WE WOULD HAVE A NICE FAMILY WEEKEND. HOTEL WONT PHASE IT BUT STINKS!More

1  Thank Kirsten H
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 19 May 2018

Hi Kirsten H! Thanks for choosing us among your many lodging options in St. Louis! We also welcome your thoughts! Details matter, and they can make or break our guests' overall guest experience. That said, I'm very sorry about the lack of microwave, refrigerator, and...More

Reviewed 5 May 2018

I stayed over a 3 day span and found the hotel staff to be engaging, friendly and helpful. The meeting rooms were well kept and always stocked with fresh water and coffee. My only complaint is the condition of the bathroom. The shower grout was...More

1  Thank T Y
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 19 May 2018

Hello T Y, Thank you for taking a moment to let us know how we're doing; we value feedback of all varieties. I am thrilled to hear that our friendly and helpful staff contributed in making your experience comfortable and memorable. On the other hand,...More

Reviewed 27 April 2018

The hotel is dirty and very tired. For $200 a night, it is not inexpensive. This was considered a “preferred by corporate” but will not stay here again. There was hair on bathroom floor, don’t usually use phone but was setting wake up call. Don’t...More

1  Thank akhiebert
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 11 May 2018

Hi akhiebert, Thank you so much for choosing to stay with us on your most recent St. Louis trip. We are honored to have you as our guest during your business trip. I am sorry you encountered issues with the tidiness of the room and...More

Reviewed 11 April 2018 via mobile

It is a beautiful hotel, very large. Room was dirty when I arrived, hair all over the bathroom sink had not been cleaned. Nothing in that room had been dusted for what looked like at least 4 months and the blankets had visible stains. We...More

1  Thank Alisha J
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 27 April 2018

Hello Alisha J, Thank you for your stay and for taking the time to leave us feedback. While I am glad that you found our hotel beautiful, I am sorry that the room and bathroom condition fell out of expectations. I want your stays with...More

Reviewed 5 April 2018 via mobile

They do not serve coffee, give you points, and charge for everything!!! Not happy they couldn't even give us a breakfast bag before leaving since had to leave at 5:30 before they start breakfast like most other hotels do. If your a flight crewMore

1  Thank Marcella S
Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis AirportResponded 19 April 2018

Hi Marcella S, Thank you for staying at our hotel and for taking the time to write your review. I am sorry to learn that we were not able to provide you with the quality of service you deserved during your recent visit with us....More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Shuttle Bus Service
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Room Service
Conference Facilities
Airport Transportation
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$114 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$114 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (127)
Room & Suite (94)
Dining (12)
Pool & Beach (7)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
John B
29 November 2016|
AnswerShow all 6 answers
Response from Mark H | Property representative |
Hello John B, Thank you for your inquiry concerning the Park N' Fly Package we offer... If you reserve this package, the $10 per day is waived for up to 14 days - a $140 value to keep your vehicle parked while you enjoy a... More
0
Votes
John B
29 November 2016|
AnswerShow all 5 answers
Response from ClickerM | Reviewed this property |
honestly don't know. i booked the room through my travel agent. our room and parking was about $120...we stayed there one night and left our car there an additional 3 nights. that was not a bad deal. the bad deal... More
2
Votes
John B
30 October 2016|
AnswerShow all 4 answers
Response from Kayley H | Reviewed this property |
We didn't have to pay for Park & Fly, but our hotel was also booked through work. Like someone else posted, it would probably be best to contact the hotel directly.
1
Vote
Room Tips
"Inside rooms overlook pool and restaurant area."
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"Pool view corner with balcony if room is cleaned properly"
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"all rooms are good"
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"All rooms are good"
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