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Hilton Garden Inn St. Louis Chesterfield

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Hilton Garden Inn St. Louis Chesterfield
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421 Reviews from our TripAdvisor Community

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Showing 418: English reviews
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Birmingham, Alabama
Reviewed 1 week ago NEW

Friendly staff. Convenient location. Decent room with bed and pillows for a comfortable night's sleep. But no hot water in the morning. Enjoyed the in-room coffee, but I'd rather have had a good hot shower. Shaving was a bit tortuous as a result.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tide1986
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. I apologize for issues with the hot water during your stay. Our engineering team fixed the problem as soon as it was brought to our attention. I am happy to hear you enjoyed our friendly staff and our comfortable beds. We hope you will consider our property the...

De Soto, Kansas
HOTEL’S FAVOURITE REVIEW
Reviewed 11 November 2016 via mobile

I really liked the staff. They were so accommodating and very friendly. I liked that I could check in on my phone AND pick my room. I am the type of person who wants on the ground level always. The food from the dining/grill tastes wonderful. My husband had the veggie tortilini and I had just fries xtra crispy. He...

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Helpful?
Thank Gigi1911
About Hotel's Favourite Review
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on Tripadvisor. We are happy to hear you enjoyed your recent stay with us, especially our onsite restaurant. I have passed along your excellent comments to our food and beverage manger. We hope you will consider staying with us for your next trip to the St. Louis area so we...

Orlando, United States
Reviewed 1 week ago NEW

Everything was excellent until they skipped cleaning our room two days in a row. After requesting they cleaned saw spill of tea on sheets and just made the bed over the dirty sheets w/out changing. Makes me wonder if sheets we ever cleaned to begin with.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Christin T
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review of your recent stay. I do apologize that your room was not service two days during your stay and that the sheets were not changed. We have addressed the issue with our housekeeping department. I hope you will consider our property the next time you are in the area so...

Dubuque, Iowa
Reviewed 1 week ago

First off Siri or Google maps better be working good to find this place. In a business district and hard to find. The staff at check in (Ellen I believe) was very friendly and accommodating. The rooms seem to be updated and were modern, no complaints there. I noticed though out the night that I felt like I was falling...

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Helpful?
Thank Mark G
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review of your recent stay. We are happy to hear you enjoyed our staff and our guestrooms during your recent stay. I apologize for issues with the mattress in your room. Please feel free to contact me directly at (636)532-9400 if there is anything I can do to the issues with...

Reviewed 3 weeks ago via mobile

This is your typical Hilton Garden Inn, everything that you do expect from this franchise nothing more maybe a few things less. The hotel is located in a business district which seemed kinda funky to get to but maybe it was just Siri that had a heck of a time navigating. Other than that the room seemed clean the exhaust...

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Helpful?
Thank Vi S
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We are sorry to hear about the loud exhaust fan in your bathroom. We hope you will consider our property the next time you are in the area so we can provide you with a quieter stay.

Central Illinois
Reviewed 4 weeks ago via mobile

I've stayed in this hotel twice. The fist time everything was fine. The second time I was given a room with either really old beds or just really cheap. I asked if I could switch and was moved to a room that didn't have a working heating unit. After inspection I was moved again. On checkout I was asked how...

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Helpful?
Thank adam11adam
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. I apologize for the issues with your recent stay. We have addressed the issues with our housekeeping and engineering departments. Please call me directly at the hotel regarding the gift certificate we mailed you. It appears that it has the incorrect dates on it as it should be...

Reviewed 4 weeks ago

Stayed here for three nights for a business trip with 4 other co-workers. Breakfast is NOT complimentary and was a bit expensive at $10/pp but was ok. Staff seemed slim as the same breakfast attendant was the bar tender in the evening. There was nice space for my team to meet in the lobby in multiple different areas to debrief...

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Helpful?
Thank Robert S
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. I am happy to hear you enjoyed the lobby in the evening with your coworkers. I have passed your comments about the room temperature along to our engineer so he can inspect the room. I hope you will consider staying at our property the next time you are...

Seattle, Washington
Reviewed 4 weeks ago

Recommend it for location, especially to shopping and interstate. Nice to have restaurant onsite for late arrival! Food was great and staff kind, happy and helpful. If you are traveling for business it is a great place to stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lindabU1656KL
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor! We are happy to hear you enjoyed your recent stay especially our great location and friendly staff members. We hope you will consider staying with us the next time you are in the St. Louis area so we can provide you with another great experience!

Lathrop, Missouri
Reviewed 18 January 2017

The Place you want to stay when you are in the area!! I always choose this HGI. The staff treats me good. The services are inviting. The location is second to none. If you have any concerns, they will make it right for you. Very family oriented. You just can't go wrong here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank X5862VYdouglasb
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We are happy to hear you choose our property when you are in the St. Louis area due to our friendly staff members. We hope you will stay with us again soon so we can provide you with another excellent experience.

Lawrenceville, Georgia
Reviewed 15 January 2017

During the month of January 2017, I experienced an infestation of large Japanese ladybugs twice in my hotel room. One incident happened my first night, and it was resolved with the one housekeeping staff member that was onsite for the night. In the morning, there were two more Japanese ladybugs in the bathroom, which got resolved after I went to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tabassun H
Ellen V, Front Office Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review

Thank you for taking the time to write a review on TripAdvisor. I appreciate your feedback regarding your recent stay. I am happy to hear our housekeeping department was able to address and correct the issues with the Japanese ladybugs during your stay. I have address the food and beverage issues with our food and beverage department to improve our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Hilton Garden Inn St. Louis/Chesterfield hotel is near the popular Chesterfield Outlet Malls and only 20 minutes from Lambert-St. Louis International Airport. The hotel also provides a free shuttle service within a 5-mile radius. Guests also receive complimentary WiFi. ... more   less 

Additional Information about Hilton Garden Inn St. Louis Chesterfield

Address: 16631 Chesterfield Grove Rd, Chesterfield, MO 63005
Region: United States > Missouri > Chesterfield
Price Range: RM397 - RM865 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St. Louis Chesterfield 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Expedia so you can book your Hilton Garden Inn St. Louis Chesterfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn St. Louis Chesterfield Hotel Chesterfield
Hilton Garden Inn Chesterfield
Hilton Chesterfield
Hotel Style:
#4 Romantic Hotel in Chesterfield
#5 Business Hotel in Chesterfield
#5 Family Hotel in Chesterfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn St. Louis Chesterfield staff and other travellers.
2 questions
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Arthur, Illinois
over a year ago

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Questions? Get answers from Hilton Garden Inn St. Louis Chesterfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King bed room is same size as 2 double bed.”
 of 5 bubbles ZafferB, 4 Jan 2017 | Read review
“The king beds have the Garden Sleep System...stay away from them!”
 of 5 bubbles LeslieFG22124, 1 Nov 2016 | Read review
“If it's summer, ground floor rooms will be the most quiet.”
 of 5 bubbles TBernha540, 22 Jul 2016 | Read review
“not on the first floor”
 of 5 bubbles MizzouLizard, 17 Jul 2016 | Read review
“Rooms facing away from the front of the hotel may be quieter.”
 of 5 bubbles Jordanyosh, 15 Jun 2016 | Read review
5 of 5