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Sheraton Clayton Plaza Hotel St. Louis

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Sheraton Clayton Plaza Hotel St. Louis
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649 Reviews from our TripAdvisor Community

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Yorkville, Illinois
Reviewed 3 days ago NEW

Very clean hotel and professional & friendly staff! The service and meal were excellent as always. I realize the elevators were just replaced/updated but it seems like there is a long wait when the hotel is full.

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Helpful?
Thank pattidarnell
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Pattidarnell: Thank you for your review. Yes, we replaced the elevators at a cost of $1.5 million but we have the last one left to come on line. Should be on line by Monday.

Manito, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 16 November 2016

I was at the Sheraton for a conference last Thursday to Sunday. The staff was so helpful, even to the front desk staff giving me a bandaid. The room we stayed in had obviously been updated. The bed was very comfortable and the bedding looked brand new. They are in the process of renovating an elevator, but the staff was...

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Helpful?
Thank Kathy G
About Hotel's Favourite Review
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Kathy G.: I am so very happy that you enjoyed your stay with us and I can't wait until our renovations are complete so we can generate even more reviews like yours. I will be happy to pass on your kudos. Yours sincerely,

Northville, Michigan
Reviewed 4 days ago NEW

Nice hotel with an excellent staff - everyone was so nice and went out of their way for us (extra coffee, 'fridge in room, etc). They were great, we will return to this hotel again. Very convenient location.

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Helpful?
Thank lisahF5198YG
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear LisahF5198YG: Thank you so much for your very kind review. I will make sure it is posted for all our staff to see. Hope to see you again soon.

Reviewed 5 days ago NEWvia mobile

If you want a hotel straight out of the 1970s stay here. Very outdated decor and the room smells. The TV only had 5 channels that worked. Very overpriced. The walls are paper thin. I heard a family with a young kid crying half the night. I am the father of 2 young kids. I get it but I would...

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Helpful?
Thank Mark M
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Mark M.: I am deeply sorry for the issues you encountered during your stay and please believe I will address the lack of follow up with my staff. I would like to get more details from you (date of stay, room number, persons with whom you spoke) so we can do some re-training and fix the television. I await...

Chicago, Illinois
Reviewed 6 days ago NEW

The staff here is great. That is the only positive. The lobby smells of bathroom cleaner and possible a swede odor, I was not sure, but it was gross. The halls and common areas are dirty, stained and old. My room the windows were dirty with hand prints and finger print smears. The Club Room is a Joke, the furniture...

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Helpful?
Thank MotoSurf
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear MotoSurf: I am so very sorry to hear that your stay with us did not exceed your expectations. as you probably saw, we are in the middle of a renovation and so many of the issues mentioned will be addressed. If you would call me at your earliest convenience, I will be happy to work with you to ensure...

Dallas, Texas
Reviewed 1 week ago

The staff was very accommodating. I specifically appreciated all the help that Michelle at the front desk gave to my mother and I. The bar staff was also superior. Please be advised not to get the room next to the gym and the pool as you can hear the noise from the pool the entire time. Otherwise very accommodating staff...

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Helpful?
Thank zoepizazz
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Zoepizazz: Thank you for the kind comments about our staff. I will make sure that Michelle gets a copy. I am going to see about getting your room requests into your preferences so that we will know where to put you before you even arrive. Thank you for the feedback.

Montville, New Jersey
Reviewed 1 week ago

The hotel needs renovation. The beds are brand new so sleeping is very comfortable. The bathrooms also seem to be newer. But the furniture and rugs are stained and in total need of replacement. I was told that a total renovation is in process. my first room had a lot of white noise that seems to be prevalent on the...

Review collected in partnership with this hotel
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Helpful?
Thank H4628EBkarenp
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear H4628EBkarenp: I am sorry to hear about the challenges you faced with the noise on your floor. I will have engineering check it out immediately. Yes, we are indeed in the middle of a renovation. We just finished a $1.5 million elevator replacement, replaced all the mattresses and headboards and are moving on to the other items on your...

Virginia Beach, Virginia
Reviewed 1 week ago

Stayed at this hotel for a weekend. Room was average, small bathroom but okay for our needs. Evening bartender was amazing handling a large crowd. Staff was friendly. Problem was created when we returned to our room at 2:00PM after sightseeing and it was not made up. Housekeeper was in a nearby room, and was asked to please make it...

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Helpful?
Thank beachm0m201
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear BeachMom201: I am so very sorry to hear this. Please get in touch with me at your earliest convenience so I can get some more details and we can come up with a satisfactory solution. I await your call.

West Memphis
Reviewed 1 week ago via mobile

The rooms were clean and the staff was very friendly. We were placed in a room that had an adjoining room next to loud people. I went down to the lobby to get a room that wasn't adjoining and on the same floor as some friends. The front desk took care of us immediately and graciously. The lobby is nice...

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Helpful?
Thank KGarey
Boston, Massachusetts
Reviewed 1 week ago

It served the purpose. The property was clean, but tired. The elevators were very slow. The front desk needs to be more clear about the cost of their internet service. Staff was friendly and helpful. Location was convenient to Washington U - St. Louis.

Review collected in partnership with this hotel
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Helpful?
Thank mrhicks1
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Mr. Hicks1: I am so sorry to hear that we did not exceed your expectations. It is also concerning because we just spent $1.5 million on new elevators. Please reach out to me at your earliest convenience so we can see if we cannot make this right for you. I await your call.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more   less 

Additional Information about Sheraton Clayton Plaza Hotel St. Louis

Address: 7730 Bonhomme Ave, Clayton, Saint Louis, MO 63105-1909
Region: United States > Missouri > Saint Louis > Clayton
Price Range: RM603 - RM1,121 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Clayton Plaza Hotel St. Louis 3.5*
Number of rooms: 259
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Also Known As:
Sheraton Clayton
Clayton Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Clayton Plaza Hotel St. Louis staff and other travellers.
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Raleigh, North Carolina

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Questions? Get answers from Sheraton Clayton Plaza Hotel St. Louis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would be nice to have refrigerators/microwaves in the rooms.”
 of 5 bubbles pattidarnell, 22 Mar 2017 | Read review
“Don't get a room on the 6th floor; don't pay for parking, the parking gate is always open.”
 of 5 bubbles D7356YAlarrym, 20 Feb 2017 | Read review
“Try different Starwood property”
 of 5 bubbles Aamar_12, 19 Nov 2016 | Read review
“Through mid-2017, I would request a room on a low floor so you can walk up the stairs.”
 of 5 bubbles jag343, 4 Nov 2016 | Read review
“Club Level!”
 of 5 bubbles 5617Sarah, 23 Aug 2016 | Read review
5 of 5